Peruvian Connection Avis 449

Ich habe schon oft bei Peruvian Connection bestellt. Diesmal passte das Kleid nicht und ich habe es am 20. Februar zurückgeschickt. Auf Nachfrage erhielt ich am 08.April die Nachricht, dass meine Ruecksendung nunmehr im Lager angekommen sei. Heute ist der 10. Mai und bislang habe ich keine Rueckerstattung erhalten. Eine weitere Nachfrage meinerseits würde nicht beantwortet. Mein Eindruck:Sie warten bis die Kunden aufgeben, das Ganze vergessen oder verstorben und erhöhen so ihre Einnahmen. Das ist ein absolut ungesetzliches Geschäftsgebahren, das ist Betrug! Ich werde dort nie wieder etwas bestellen.

Their sizing is off. You cannot exchange an item but instead must return and reorder in a different size. It takes OVER three weeks for a credit to your card or a store credit and multiple phone calls. Although I like their products, it is not worth the hassle.

Bislang war ich immer sehr zufrieden. Sowohl mit der Qualität als auch mit dem Service. Leider scheint es im Service Veränderungen gegeben zu haben... Um Rücksendungen zu vermeiden, hatte ich bislang immer die Maße eines Kleidungsstückes angefordert und auch bekommen. Dies wurde wohl eingestellt; sehr schade, da ich Rücksendungen vermeiden möchte... Daher werde ich keine Bestellungen mehr platzieren.

I ordered a matching top and pants and received the top about a week later. I looked at my credit card charges soon after and noticed that I was charged for the top only, on March 26, 2026. I called the company to find out why I hadn’t received the pants and was told they were back ordered. I told them that other companies make that clear before the customer orders, and gives an approximate date of availability. The woman said the manufacturer hasn’t provided that. I would never have ordered the top only, and a 2nd call provided no new info. Now, 7 weeks after placing my order, I’ve heard nothing, and if I send back the top, it looks like a refund is problematic!

I received an item that was the wrong size on a used garment advertised as extra large but received a medium. Ed(treet) asked that i send photos which I did. He said that he would not help & that my best bet was to resell the item. This is totally unacceptable as I paid almost $100 with shipping. Peruvian Connection has really gone downhill. I had been a long-standing customer. I will NEVER buy from them or even set foot in their Santa Fe store again.

I love their clothes - although cannot afford them too often. However the sizing can vary considerably and I have been waiting since February for a returns label for a sweater which was too small. They tell me the system is being updated. Really? For an expensive company this is not unacceptable. Please explain why it is taking sooooooooooooooooo long just to get a returns label.

Still waiting for a returns label from September 2025. Regularly chasing and usual reply problem with obtaining a returns label. Why don’t they be honest and say it is not going to happen and stop fobbing off all their customers. Have approached trading standards for advice.

Hi everyone, if you paid for your items with a credit card you can claim a refund through your credit card company under section 75 of the consumer act. The credit card company will then pursue the refund with Peruvian Connection.

Update: I am still waiting for resolution of their "technical issue" relating to returns labels, in order to return items - and receive a refund of about £400 - for items ordered in November 2025. It beggars belief that these "technical issues" are still plaguing the company. Customer Services are polite and solicitous in the circumstances, but a now-17 week wait is really quite unacceptable. I can't help thinking my statutory Consumer Rights are being breached here somehow!

Die bestellte Ware musste ich zurücksenden. Unter anderem einen sehr hochpreisigen Mantel, dessen Farbe nicht der Produktbeschreibung und den Bildern entsprach. Erst muss man langwierig eine Rücksendegenehmigung einholen, dann dauert es Wochen, bis die Rücksendung "geprüft" wird. Die Erstattung findet trotz schriftlicher Reklamation einfach nicht statt. Der Gesamtbetrag der Bestellung wird aber SOFORT nach Bestellung eingezogen, nicht erst beim (Teil-)Versand, der erst Wochen bis Monate später stattfindet. In meinem Fall wurden noch nie alle Artikel zusammen versandt! Trotz z.Teil hübschen Artikeln: Für mich: nie wieder. Das ist es nicht wert.
Und noch eine Anmerkung: die Rechtfertigung von Peruvian Connection enthält nicht das kleine aber entscheidende Detail, dass trotz allen Schönredens es Monate dauert, bis man seine rechtlich zustehende Rückerstattung bekommt. Siehe auch die Vielzahl der Bewertungen im Internet. Scheinbar hat eine nicht unerhebliche Anzahl der Kunden Probleme an ihr Geld zu kommen. Kleiner Hinweis: ich habe bei PayPal einen Fall aufgemacht und siehe da: die Rücküberweisung klappt umgehend.

I really don’t think Peruvian deserves 1 star. I sent for a returns label 22.1.26, it is now 10.4.26 and I am still waiting. I have phoned repeatedly and was promised it will be sorted within a fortnight that was mid March. Useless company

Since November 2025 I have been waiting for a return label. I have been in touch five times! I’m told there is a problem with return labels which is being sorted. They continue to sell. Surely without a system for customers to return, continued sales must be illegal. Last week I threatened legal redress. Today I have been told that
I can return goods to Huntingdon. Without return label. They will send item to USA where my garment will be inspected. If deemed OK they will then return my money! All will take weeks. If this is their system it should be explained on every purchase. DON’t BUY FROM THIS COMPANY.

Your response is the same nonsense I have received FIVE TIMES since November. My concern now is that you are still selling but it cannot be legal to sell merchandise without a system of returns.

Never buying from them again. 4 weeks to get a refund when their site says 5 to 7 business days. They lie to you on the phone when you ask for a manager. Quality of product has significantly decreased. I am moving over to Celtic &Co.

Schöne Textilien in überwiegend guter bis sehr guter Qualität, schon seit Jahrzehnten.
Rückerstattung nach Retoure katastrophal, erfolgte schließlich nach vergeblichen Telefonaten und Mails über Wochen erst nach Einschaltung von Paypal.
Fazit: Nur noch Rechnungskauf wie früher oder kein Kauf.
Renate Winkler

The standards and quality of goods sold by Peruvian Connection diminished.
The marketing is still clever but goods are very poor quality.
Huge issue with return labels, which cannot be sent.
This is disgraceful business and use of customers’ money.
There is no indication on ten website re: return problem.
Utterly annoying American business!

I ordered (paid) almost £800.00 to Peruvian Connection for two items. This was many weeks ago. Peruvian Connection arranged for Fedex to deliver. They will only do so if I sign for it. They do not give a time and I work full time away from home. I called Peruvian Connection many times to ask them to leave at the side of my front door just like Amazon, Next and other well run businesses. I also tried to contact FedEx. Despite my efforts it is obvious there will be no delivery. A few days ago I cancelled the order. Peruvian Connection refuses to refund me my money. They say it has to be returned to the warehouse. And shockingly, I learned for the first time that Peruvian Connection means the warehouse in Kansas. I was led to believe there was a warehouse in the UK. In fact, there is not. All they have is a telephone number but they still constantly advertise as if they are properly operating in the UK.

I do not know when I will ever get my money back. Peruvian Connection refuses to budge.

This is disgraceful and dishonest behaviour. If I had been told this before I would never have bought anything.

I will never buy from Peruvian Connection again but unless they change their policies. They should be immediately refunding me my money. They have no right to keep it. This is not legal under UK law.

Update 29th March . I bought a dress which turned out to have completely different proportions to previous similar dresses. I requested a return but they said they had no system in place atm for uk returns and were trying to remedy this. I have just been left waiting …so I would not recommend Uk customers buying from pc atm.
Iam a longstanding Peruvian connection customer , so I know the cuts and the sizing . I love the tops , skirts dresses and the patterned nightwear .
. I have ordered 4 other items in the last 2 months and they have all arrived promptly and been good .it would be good to have garment sizes or reviews . I hope they sort the returns issue very soon.

88yr old - purchased from this company since it was started by Ann and her daughter! Everything now gone wrong! Latest order -- dress too large-- no way will this company arrange a returns label! Customer service give same rhetoric time and time again! I spent £150 of my pension for a special occasion
but cannot get this item returned-- how can we stop companies like this exploiting their customers? I think dear old Ann would be turning in her grave to see her daughter ruining the company she set up. DONT be tempted to buy from this bombardment of brochures.!!!
Hazel Bailey

Like many others, I have been waiting many weeks for them to allow me to return an ill-fitting dress. I wonder if this is some sort of scam to hold on to customers’ money. Do not buy from this company.

Have been a regular customer for years. My order was placed end of NOV and I started requesting a refund in DEC. All I was receiving were what seemed like CHAT GPT responses back when I was chasing a returns label as the portal was having 'technical issues'.
Last week I decided after chasing my return on a weekly basis to request a charge back from my bank account. This was refunded immediately. I have just received an email from Peruvian Connection expressing apologies and that there is no label generated. A store credit of only £35 was given as compensation which I find laughable.