If I could give zero stars, I would. Saga of returning items since December 2025 - seven months ago! - continues. Return label supplied mid-May. Seven weeks on from that still no confirmation of rec... Voir plus
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Ich habe auch 2 Monaten nach meiner Rücksendung noch keine Rückerstattung erhalten. Nachdem ich eine Mail mit der Genehmigung für eine Rücksendung erhalten hatte, habe ich habe den entsprechend Art... Voir plus
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I already answered that we are Terrific laundress. Everything Returns purchases and helpfulness is deplorable I wish I read your reviews before I ordered again from you You are not a customer ori... Voir plus
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Die Kleidung ist inspirierend aus erstklassigem Material und umwerfend, mühelos chic, das überzeugt, selbst wenn nach dem brexit erhebliche Schwierigkeiten aufgetreten sind. Vorher empfand ich die Web... Voir plus
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À propos de l'entreprise
- Magasin de vêtements pour femmes
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements de plein air
Écrit par l'entreprise
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Coordonnées de contact
24535 McLouth Rd, 66086, Tonganoxie, Etats-Unis
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
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462 avis
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I am extremely disappointed with…
I am extremely disappointed with Peruvian Connection. After reading other reviews I find my situation of not being able to return a shirt I purchased in November is not an isolated incident!
As others I have been repeatedly told they are experiencing trouble with their returns as if it had just occurred but now know it was a lie! It has been going o n since June yet they continue to sell. Very unfair to their customer-I want my money back.
16 novembre 2025
Avis spontané
Réponse de Peruvian Connection
Dear Ms. Peterson,
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
We can see that you are already in contact with our Customer Care team, who are actively assisting you. Please be assured that resolving your return and issuing your refund remain a priority for us. Our technical team is currently implementing a solution, and it should not take much longer before the return label becomes available. As soon as it is ready, it will be emailed to you straight away.
We regret that this situation has impacted your confidence in us. Thank you for your patience while we work through this issue and bring it to a full resolution.
Kind regards,
The Peruvian Connection Team
Shambolic
Shambolic! Can't really be put any other way.
Have bought a few things previously, and its mostly been a positive experience. However, the most recent one has not been.
I ordered a Christmas top for my wife in the black Friday Sale on 30th November. The estimated delivery date came and went mid December. Nothing, and no communications. When chased, I was told there was no idea when it would be in stock.
When it did finally arrive in their US warehouse (mid Jan) the payment authorization was no longer valid, and the top has gone elsewhere. Whilst they did try to contact me, seemed way to keen to sell to someone else. Very frustrating given I've waited almost 8 weeks for them to sort themselves out.
Will seriously think twice about using again. Its a real pity as they have nice stuff, but their stock control and general customer service is way too haphazard compared with other companies
23 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Paul,
Thank you for taking the time to share your feedback, and we’re very sorry for this experience.
When the item arrived back in stock, we did attempt to reach you by phone several times and left voicemail messages. The payment authorization itself was not an issue — we would have been very happy to keep the item reserved for you while you had time to re-authorize your card. Unfortunately, as we didn’t receive a response after multiple contact attempts, the order was ultimately cancelled.
We truly regret that this happened after such a long wait and understand how disappointing this must have been. Your feedback is appreciated and will be shared internally as we continue working to improve both stock communication and customer experience.
Our Customer Care team will be in touch to help you find a suitable replacement, and we hope we’ll have the opportunity to serve you again and provide the level of service we strive for.
Warm regards,
The Peruvian Connection Team
Disappointed customer
I ordered the Flanders Tank Dress in the Black Friday sale. The dress was too large but also not the quality I was expecting.
I tried to return it on 2 December 25 via their return portal and was surprised to get a message that the return needed to be authorised first. I heard nothing further so a week later I called and was informed of an issue with their returns system. I followed the call up with several emails each response was a standard email re: problems with their system but no idea of a timescale to sort this. Why can’t they just do a manual return? That’s when I searched for issues with Peruvian Connection and came across many complaints on Trustpilot and discovered that the company had been sold.
So just as a previous customer said, I am also stuck with an item which is of no value to me as it is too big and poor quality but they still have my money. I have been a customer for many years and have not had any issues in the past. The clothes, generally, are of good quality but this situation just isn't credible. I won't be buying again and would not recommend Peruvian Con.
2 décembre 2025
Avis spontané
Réponse de Peruvian Connection
Dear Ms. Baxter,
We are very sorry for the inconvenience you experienced and understand how upsetting this situation has been.
Our team is actively and diligently working to reinstate our returns portal and the return label will be provided to you immediately once it becomes available. In the meantime our return window has been extended accordingly as well.
We value your loyalty and we will do everything in our power to resolve this matter as soon as possible and to your satisfaction.
Kind regards,
The Peruvian Connection Team
Appalling returns experience - like many others
Like most others, my returns experience has been appalling and I am still waiting for the return label. I will not be purchasing again as the items are expensive and I simply cannot risk not being able to return the item easily. Returns process is so very important for buyers. Very very disappointed.
7 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Tilney,
Thank you for sharing your experience. We are very sorry to hear about the difficulties you have encountered with your return.
We have sent a request for more information regarding your order so that we can look into it assist in any way possible. Please be assured that we are actively working to reinstate our returns portal, and as soon as it is operational, return labels will be issued promptly so that refunds can be processed without further delay.
We sincerely apologize for the inconvenience and frustration this delay has caused and look forward to receiving your information so we can resolve this matter as quickly as possible.
Kind regards,
The Peruvian Connection Team
I have been a loyal customer of…
I have been a loyal customer of Peruvian connection for some years now and love their products. However this is a second time round situation for me regarding a problem return . I had some understanding the first time it happened as I believe the uk store and offices had been closed and they were experiencing some difficulties but it looks like nothing has changed Although customer services are very polite every time you contact them it takes days/weeks even for them to reply and it is impossible to get your order returned as the label is never sent ?? . I think it's time to give up on Peruvian connection I don't think they want the UK Market . We have specific legislation in the uk on returning goods which this company does not seem to adhere to. Please avoid the disappointment of ordering unless of course you are certain of what you want and know don't need a return. The only other option if paid for the goods on a credit card could be to explore action that way and claim a refund from them . They will then claim funds from the company direct for not flowing the refund policy and customer rights . They only have a reasonable amount of time to process these refunds and from the feedback on Trustpilot it’s sounds the process is not being taken seriously and completely unreasonable with their responses and actions
16 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Ms. Rands,
Thank you for your feedback. We are very sorry for the disappointment this situation has caused.
We understand your expectations regarding timely returns and acknowledge that recent technical issues have fallen short of the standards we aim to provide. Please be assured that resolving this remains a priority, and a return label will be provided to you as soon as it becomes available.
Thank you for your patience and for sharing your experience.
Kind regards,
The Peruvian Connection Team
Still waiting for return label and my…
Still waiting for return label and my refund like many others. When changing any system there should be a back up plan in place. It really is sad that their reputation has been ruined by this situation. Some people cannot afford to not have a refund ....hopefully something postive will happen soon....never ever have I come across this situation before !!
16 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Ms. Pether,
Thank you for taking the time to share your feedback. We are truly sorry for the delay and for the inconvenience this situation has caused.
Please be assured that we remain the same Peruvian Connection you have known and trusted for many years. We regret that this disruption has led to a loss of confidence in our service. Our team is actively working to reinstate the returns portal, and the return label will be issued to you immediately once the system is fully restored.
We fully understand how upsetting delays can be, particularly when a refund is involved, and we sincerely appreciate your patience while we work to resolve this matter as quickly as possible.
Thank you for your understanding.
Warm regards,
The Peruvian Connection Team
This would be zero stars if allowed
This would be zero stars if allowed. I am so very disappointed with this company, I have been a customer for decades and have exactly the same issue with returns as other reviewers here have. It is completely unacceptable to treat customers in this way and frankly they should issue the refunds automatically and then when they sort out their issues, ask us to return the items. I bought the item in early November and still am unable to return it or get a refund. I wonder if perhaps they have serious financial problems but if they treat loyal customers this way they will only hasten their own demise. Sad for them but angry making for the customers.
14 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Lorna,
Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed you are and fully understand how upsetting this situation has been.
We sincerely regret the delay you have experienced with your return. Please be assured that your return request is recorded in our system, and we are actively working to restore full returns functionality so that return labels can be issued and refunds processed as quickly as possible.
We appreciate your patience during this time and are very sorry for the inconvenience this has caused. Resolving this matter remains a top priority for us, and we truly value the trust you have placed in Peruvian Connection over the years.
Kind regards,
The Peruvian Connection Team
Cannot return anything
After 2 1/2 months, still not in receipt of a Return Label. I get e-mails from Peruvian every day showing their products but NO mention of being unable to return anything. They are making thousands in interest at our expense and they need to pay all the people who have registered a return NOW plus a generous voucher from all the money they have made.
7 novembre 2025
Avis spontané
Réponse de Peruvian Connection
Dear Mrs. Jarrad,
Thank you for taking the time to share your feedback. We are very sorry for the delay you have experienced in receiving your return label and fully understand how disappointing this situation has been.
Please be assured that your return request is recorded in our system and that we are actively working to restore our returns functionality so that labels can be issued as soon as possible.
We regret that this process has taken longer than expected and the difficulties this has caused. We want to assure you that resolving this remains a top priority for us.
Kind regards,
The Peruvian Connection Team
Unable to return goods and get a refund
As others have said, the company is unable to generate the return label so customers cannot send the goods back and obtain the refund.
The same excuses from the customer service and, reading the comments below, this issue has been ongoing since August 2025 for over 4 months now.
It is clear that the company is in financial trouble.
I filed the report with Federal Trade Commission in the USA siting all the details including those of other customers who shared their unresolved return/refund issues. This report will be entered in the FTC consumer database and available to federal, state and local law enforcement across the country.
It is unacceptable to treat customers this way.
Peruvian connection used to be a great company until after they shut down their UK operations.
Warning: please do not buy anything from PC, unless you 100% know you will not need to return the goods.
Further to the response below from PC "actively working on providing your return label and will issue it as soon as our system is fully operational" has been ongoing for over four months as evidenced by the customers reviews here.
There is no trust left in the company.
As I said the same promises given to all customers for months. A reputable company would have long posted on its website that currently returns are not possible. Yet PC has not so it holds on to the customers money.
I raised the dispute with the credit company.
7 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Anastasia,
Thank you for sharing your experience. We are very sorry for the difficulties you’ve encountered with your return and fully understand how frustrating this must be.
We see that you have been in contact with us, and we want to assure you that your return request is recorded in our system. We are actively working on providing your return label and will issue it as soon as our system is fully operational. We sincerely appreciate your patience as we work to resolve this.
Kind regards,
The Peruvian Connection Team
What’s the truth !
Wow. I don’t know who’s writing the responses to the complaints about their IT problems and inability to generate returns labels but they should think about writing fiction books as well !! I too am waiting for a returns label to obtain a refund. I think Peruvian connection should tell us all the truth about what is going on.
12 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Mr. Gordon,
Thank you for sharing your experience. We completely understand how frustrating this situation must be and are very sorry for the delays you’ve encountered with your return.
Recent system-related issues have caused delays in generating return labels, and we sincerely regret the inconvenience this has caused. Please know that we are working to resolve the issue and are implementing measures to prevent this from happening again.
Since your concern was raised, our Customer Care team has been in direct contact with you to ensure that your case is being handled accordingly. Your return label will be issued as soon as it becomes available, and we truly appreciate your patience while we work to get this resolved.
We value you as a customer and hope that, despite this experience, you will give us the opportunity to restore your confidence in Peruvian Connection.
Kind regards,
The Peruvian Connection Team
Nachlassende Qualität und zu hohe Preise
Ich bestellt seit Jahrzehnten bei Peruvian Connection. Die Kataloge sind sehr künstlerisch, ich liebe sie.
Schöne Modelle, früher von exzellenter Qualität und preislich hoch, aber das Preis-Leistungsverhältnis stimmt für außergewöhnliche Mode.
Leider lässt die Qualität seit Jahren immer mehr nach. Viele Modal-Kleider sind z.B. dabei, die sehr dünn sind und den Preis einfach nicht weit. Im Katalog sieht alles perfekt aus. Und langsam kann man sich die Preise nicht mehr leisten, vor allem, wenn die Qualität nicht stimmt; Vieles ist mittlerweile "Made in China". Äußerst schade.
15 décembre 2025
Avis spontané
Réponse de Peruvian Connection
Liebe Dixie,
vielen Dank, dass Sie Ihre langjährige Erfahrung mit Peruvian Connection teilen. Es freut uns, dass Sie unsere Kataloge und Designs so viele Jahre geschätzt haben, und wir bedauern sehr, dass Sie zuletzt mit Qualität und Preis-Leistungs-Verhältnis einiger Teile unzufrieden waren.
Unsere Kollektionen werden von unserem Designteam in den USA entworfen; produziert wird – je nach Faser und Verfügbarkeit – in Peru und anderen Ländern wie China, Indien, der Türkei oder Mexiko, immer nach einheitlich hohen Qualitätsstandards. Ihr Hinweis zu dünneren Modal-Qualitäten ist für uns wichtig, und wir leiten solches Feedback gezielt an unser Qualitäts- und Produktteam weiter.
Wir würden Sie nur ungern als Kundin verlieren und laden Sie ein, sich direkt an unser Customer‑Care‑Team zu wenden, damit wir Sie gezielt zu Materialien und Modellen beraten können, die Ihren Erwartungen an Wertigkeit und Langlebigkeit besser entsprechen. Vielen Dank nochmals für Ihr offenes Feedback – es hilft uns, unsere Kollektionen und Prozesse weiter zu verbessern.
Mit freundlichen Grüßen,
Ihr Peruvian Connection Team
Returns are currently impossible
My mother purchased an expensive jacket that turns out not to fit. As others have said, returns are currently impossible. She is retired and living on a fixed income, and is very anxious about losing the £600 she spent. I understand that sometimes IT issues take a long time to fix, but the company should have found a temporary solution by now. Unacceptable.
Update: having looked at other review sites and the UK government site tracking company financial filings, I wouldn't be surprised if this company is going under. Beware!
10 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Rebecca,
Thank you for sharing your experience. We are very sorry to hear about the difficulties your mother has encountered with her return and fully understand how upsetting this must be.
We have sent a request for more information regarding her order so that we can investigate the matter and assist in any way possible. Please be assured that we are actively working to reinstate our returns portal, and as soon as it is operational, return labels will be issued promptly so that refunds can be processed without further delay.
We sincerely apologize for the inconvenience and frustration this delay has caused and look forward to receiving your information so we can resolve this matter as quickly as possible.
Kind regards,
The Peruvian Connection Team
On 18 November my mother ordered a…
On 18 November my mother ordered a lovely looking creeping Vine T Neck Dress in Navy costing £237.50 but the quality of hem stitching wasn't very good and so she looked to return the item. After completing the returns online form and numerous chase ups to obtain a returns label she has not received the information and only had excuses about the IT system. This is completely unsatisfactory from a trusted company and as it stands would not consider buying from this company again. She has been left with a dress that she is not happy with and no option to obtain a refund for £237.50. We are looking into trading standards options as this is very upsetting for her.
18 novembre 2025
Avis spontané
Réponse de Peruvian Connection
Dear R Scott,
We are very sorry to hear about our customer’s experience and fully understand how upsetting this situation has been.
We sincerely apologize for the prolonged difficulty your mother experienced when attempting to obtain a return label. We recognize that recent system-related issues caused unacceptable delays in our returns process, and we regret the inconvenience and distress this has caused. We want to assure you that this issue is being actively addressed, and we are taking the necessary steps to ensure it does not happen again.
Since then, our Customer Care team has been in direct contact with your mother to ensure that this matter is being handled accordingly.
While we understand the disappointment this experience has caused, we truly hope you will consider giving us another opportunity to restore your confidence in Peruvian Connection in the future.
Kind regards,
The Peruvian Connection Team
Such a shame
Such a shame, this Company used to sell great quality clothing. The layering tee that I bought was nowhere near as good as they used to be. I tried to return the item on 27th December 2025 and having received no further instructions, I phoned and was told there is an issue with printing returns labels. The order are shipped from the US. Whilst the return period has been extended there was no other solution for getting my refund. All very unsatisfactory and I will not be using the Company again.
7 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Ms. Kraushar,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and regret that it has fallen short of the standards you have come to expect from Peruvian Connection.
Your comments regarding the quality of the layering tee are very important to us. Feedback of this nature is taken seriously and has been forwarded directly to our Quality Assurance and Product teams for review and investigation.
We also sincerely apologize for the inconvenience you experienced with the returns process. Our team is actively working to reinstate the returns portal, and as soon as the system is fully operational, your return label will be issued without delay so that your item can be sent back and your refund processed as a priority. We recognize how unsatisfactory this situation has been and appreciate your patience while we resolve it.
We can see that our Customer Care colleagues are already in contact with you and will ensure that you are notified immediately once the return label becomes available.
Please accept our sincere apologies for the delay and the disruption this has caused.
Kind regards,
The Peruvian Connection Team
Just terrible
Ordered a dress in September. Cheap, thin material, poor quality, nothing like the images and not worth a quarter of what I paid. Been trying to return & chasing refund ever since, endless excuses about 'returns portal' issues. Four months now and no closer to getting my money back. Will never order again.
5 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Customer,
We are very sorry to hear about your experience with your recent order. To help us resolve your situation as quickly as possible, we’ve sent a request for more details about your account and order.
Thank you for bringing this to our attention and please know that we are committed to making this right.
Sincerely,
The Peruvian Connection team
It is now over 4 months since I…
It is now over 4 months since I requested to return some items and receive a refund. The refund is for hundreds of pounds. Not a trivial matter. I have been a loyal customer for 30 years and feel betrayed. Peruvian Connection has made ineffectual remarks about how difficult it is to obtain a returns label. They continue to sell items online but have no intention of accepting any returns. Beware all of you of buying from them.
30 août 2025
Avis spontané
Réponse de Peruvian Connection
Dear Ms. Clarke,
Thank you for taking the time to share your experience.
This is not the standard of service Peruvian Connection strives to provide, and we fully recognise how serious and upsetting this situation has been.
Our customer care team will be in touch with you directly to review what has happened in your case and to assist you further. In the meantime, please accept our sincere apologies for the inconvenience and distress this has caused. We are committed to addressing this matter properly and restoring your confidence in our service.
Kind regards,
The Peruvian Connection Team
Like others I would like to give a zero…
Like others I would like to give a zero rating. I have been waiting for a return label since Oct 2025 and am continually told it is a technical issue. I suspect even if I do ever get one I will be like everyone else and not receive a refund. I just don’t seem to be able to let it go though, as morally how can a company continue to operate in this manor? In the past I have bought clothes from them, and been pleased with my purchases. This time I was not happy with the clothes, the quality or the fit hence the need to return items.
25 octobre 2025
Avis spontané
Réponse de Peruvian Connection
Dear Ms. Carter,
Thank you for sharing your experience. we are genuinely sorry for the loss of trust this situation has caused.
As a long-standing customer, we hope you can recognise how out of the ordinary this situation is. Please be assured that your return has been properly recorded, and we are actively working across our technical and customer support teams to resolve this issue permanently and ensure it does not happen again.
I can also see that you are already in contact with our customer support colleagues, who remain available to assist you with anything you may need. As soon as the technical issue is resolved, the return label will be sent to you directly by email without further delay.
Thank you for speaking candidly. We sincerely apologise again for the delay and inconvenience, and please be assured that we are doing everything in our power to make this right.
Kind regards,
The Peruvian Connection Team
Waiting for over two months for a refund
I tried to return an item at the beginning of November, 2025 as the item was too big. I was told that there was an IT issue with the return label and they were unable to process the return at that time. I am still waiting for that label two months later. I have contacted Customer Services on several occasions. I eventually asked for an address for me to return the item back to them but but the question was avoided and I got the standard "thank you for reaching out" nonsense. So I am stuck with an item which is of no value to me as it is too big but they still have my money on which they earn interest. I have been a customer for some years and have not had any issues in the past. The clothes, generally, are of good quality but this situation just isn't credible.
1 janvier 2026
Avis spontané
Réponse de Peruvian Connection
Dear Ms. Lewis,
We are very sorry for the delay you have experienced and for the understandable frustration this situation has caused.
Unfortunately, our returns portal has been affected by an internal technical issue, which has prevented us from generating return labels as normal. This issue has taken far longer to resolve than anticipated, and we sincerely apologise that you have been waiting for such an extended period.
Please be assured that your return request is fully documented on our system and that as soon as the system is back up and running, we will generate the return label immediately and email it to you so you can return the item without any further inconvenience. The return window will be extended accordingly so that there is no risk of falling outside of the return window.
We truly value your loyalty as a long-standing customer and regret that this experience has not reflected the level of service you should expect from Peruvian Connection. Your feedback has been shared internally and is taken very seriously as we work to resolve this matter for all affected customers.
Thank you again for your patience and understanding.
Kind regards,
The Peruvian Connection Team
If I could’ve given no stars I I would’ve done.
If I could’ve given no stars I would’ve done. I bought three T-shirts on Black Friday which were meant to have 25% taken off at checkout - they didn’t.I had been waiting to see if they reduced on Black Friday because they were expensive for T-shirts. I therefore re-ordered them when the deal was still on on the Saturday phoned up on Monday morning to try and stop the full price ones but they said 1 had already been sent..They did manage to stop two however. it it all sounded very chaotic. Two more arrived the following week on different days and not at the time the emails advised me- 1 on a different day. It was a complete jumble all arriving in separate parcels and from different orders - some of which I tried to cancel. I called Customer service to request a refund label,but was told that they were having problems printing out their refunds. I subsequently phoned on a number of occasions and have tried to phone Last week, but it was Christmas week so I can understand it was maybe closed or whatever. It’s obvious from some other reviews that this has been happening a lot. Do not buy from Peruvian on any account I would never buy again - I wish to return all my garments. I wanted the money to go towards Christmas and it’s been extremely inconvenient but also unethical. I have dealt with them in the past and didn’t have problems but I can say categorically I will not be dealing with them again. Considering the problems they’re having I’ve had about three or four marketing brochures in that time and numerous emails. If they are unable to cope with the full sales and returns process, they should indeed be stopping marketing or at least informing people that they can’tdo returns. I will be contacting Trading standards as soon as the Holiday is over if this isnot resolved very quickly. One very unsatisfied Customer.
28 novembre 2025
Avis spontané
Réponse de Peruvian Connection
Dear Anji,
Thank you for taking the time to share such a detailed review.
We are, indeed, currently experiencing a technical issue with our returns portal. While this does not excuse the disruption, please be assured that we are extending return windows and issuing refunds as soon as returned goods are received at our facility. Our teams are working to resolve this as quickly as possible.
We can also see that you have been in regular contact with our Customer Care team, who have been assisting you throughout this process. We remain fully at your disposal for anything you may need. Although unexpected technical problems can arise despite our best efforts, our commitment to supporting each customer and ensuring a positive experience remains unchanged.
We truly value that you have been a loyal customer in the past, and it is disappointing to know that this situation has affected your confidence in us. We will continue to monitor your case to ensure your refund is processed as soon as possible, and we sincerely hope you may consider giving us another opportunity in the future to demonstrate the level of service you rightfully expect from us, as this situation is the result of a system issue and is not reflective of how we normally manage returns or care for our customers.
Thank you again for your feedback. Your comments have been heard and will be taken to heart as we continue working to improve.
Warm regards,
The Peruvian Connection Team
No longer a (long term) customer
Noting the semi-annual sale I logged on to have a look at a very attractive cotton tunic with a floral design. Down to £229 to from £292. Having formerly been a customer of Peruvian Connection for many, many, years I would rarely buy from them now. Of course prices everywhere have gone up post Covid but a combination of greatly increased prices and reduced quality of the materials is disappointing. The recent reviews are about customer service which I can't comment on, however my former experiences were very positive. Originally secialising in "museum quality" intricate design hand-knits in alpaca, I used to purchase perhaps a couple a year plus other less exotic items. I'm in the fortunate position of having a number of these beautiful knits in my wardrobe but these days there are few handknits and outside of my price range anyway. Wool is also included as a fibre now which personally I cannot wear, many cotton items now have elastic fibres and overall, although some of the designs are still excellent, the quality is just not the same. When I was buying regularly I always found customer services helpful, delivery speedy with returns and refunds processed rapidly. Even to the extent of helping me with timing to avoid a credit card charge where I was ordering more than one item for fit. This is not really a complaint more like the sadness of losing a valued friend.
26 décembre 2025
Avis spontané
Réponse de Peruvian Connection
Dear Customer,
Thank you very much for taking the time to share such a thoughtful review. We are truly grateful for your many years as a loyal customer, and we are sorry to hear that your recent impressions have left you feeling disappointed.
You are correct that our heritage is rooted in artisan-made knitwear and exquisite natural fibres, and we continue to work closely with skilled craftspeople in Peru and around the world. Your feedback regarding fibre content, perceived quality, and value is extremely important to us and will be shared with our design and sourcing teams.
We are also genuinely pleased to hear that your past experiences with our Client Services team and fulfilment were so positive. Providing considerate, responsive service remains a priority for us.
While we understand and respect your current decision, we hope that you might stay connected and perhaps rediscover pieces in future collections that reflect the craftsmanship and design you once loved. If you ever wish to discuss anything directly, we would be very glad to hear from you and help you find the perfect pieces for you, that we hope you will love for many years to come.
Thank you again for your candid words — and for the many years you spent with us.
Warm regards,
The Peruvian Connection Team
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