Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ Absolutely amazing service from Sasha today! She did a fantastic job grooming my Bonnie and made her look absolutely adorable in a gorgeous teddy bear style. 🐶🧸 You can really tell how mu... Voir plus

Noté 5 sur 5 étoiles

Booking through PetCloud is fabulous and so simple. Holly is a wonderful pet sitter! We received daily updates on how Marcy was doing including videos, texts and a couple of video calls. We also arriv... Voir plus

Noté 5 sur 5 étoiles

PetCloud made leaving our 17 year old dog for a week very easy! The website is very easy to use, they have fantastic sitters and the payment process was seamless, with peace of mind having insurance.... Voir plus

Noté 5 sur 5 étoiles

I used PetCloud to find someone to look after our pet bunny over Christmas whilst we were away. We found the loveliest pet-sitter who came to our house each day to feed her. Our pet-sitter was super f... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de logiciels

Écrit par l'entreprise

★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service


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3,8

Bien

TrustScore 4 sur 5

162 avis

5 étoiles
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A répondu à 100 % de ses avis négatifs

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3,8

Tous les avis

(162)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have used Petcloud several times to…

I have used Petcloud several times to arrange sitting for my cat. I have found the pet sitters responsive, reliable and trustworthy and would not use any other website to find a pet sitter.

13 mars 2019
Avis spontané
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Réponse de PetCloud

THANK YOU so much Lydia. That is wonderful to hear. Thank you for taking the time to share.

Noté 3 sur 5 étoiles

Amazing career, disappointing service

We have been fortunate enough to meet an amazing pet sitter through Petcloud, however the site and the service itself have been disappointing. The site is clunky and often cancels our bookings or does not pay our pet sitter. When I’ve contacted the service via their contact form, regarding issues, I’ve never received a response. If I didn’t have direct contact with my petsitter, we would have been in real trouble.

12 mars 2019
Avis spontané
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Réponse de PetCloud

Hi! Thanks for sharing your feedback! We are sorry to hear that our former early stage website & small team didn't provide a great experience for you. Since then, PetCloud has grown significantly & has helped thousands of Pet Owners across Australia and we have been able to afford to redesign a superior online Customer Experience & hire more support staff. If you have time, please drop us an email at accounts@petcloud.com.au and mention #trustpilotreview so we can offer you a $5 credit & can assist in future. Hope to hear from you soon!

Noté 5 sur 5 étoiles

Danny Boy has just experienced a very…

Danny Boy has just experienced a very pleasant stay with Jenny and her special dog Bill who immediately took Danny under his paw and showed him around the property and the most suitable spots for relief.
Jenny is a very special Lady who immediately welcomed Danny and he was soon part of the family. The emails I received together with the photos confirmed my concern that he may not want to come home but Jenny told him he was welcome to return.
Thanks Jenny.

11 mars 2019
Avis spontané
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Réponse de PetCloud

Thanks for sharing Ivan!

Noté 4 sur 5 étoiles

Great service

Great service. Website could be a bit more intuitive though.

11 mars 2019
Avis spontané
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Réponse de PetCloud

Jacqueline, thanks.

Noté 5 sur 5 étoiles

Excellent and straightforward…

Excellent and straightforward experience using Pet Cloud.
So lucky to find our dog minder Chelsea Hadlow through this service. She is super competent, fun and caring...my dog loves to go to her house for the extra special love and care she provides.

10 mars 2019
Avis spontané
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Réponse de PetCloud

Thank you Yvonne!

Noté 5 sur 5 étoiles

Ted loved his Christmas break

Ted had a wonderful holiday via Pet Cloud and we were able to enjoy our break knowing he was being well cared for. We received daily news and photos of him enjoying his time!

9 mars 2019
Avis spontané
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Réponse de PetCloud

Thanks so much for your review Chris! We really appreciate it.

Noté 5 sur 5 étoiles

Had such a great experience with…

Had such a great experience with Petcloud! They put me in touch with a wonderful sitter, who we've now used multiple times.

7 mars 2019
Avis spontané
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Réponse de PetCloud

This is wonderful to hear Cindy, thank you for sharing!

Noté 4 sur 5 étoiles

Great experiences with pet minding services

PetCloud provide a great portal to match pet sitters with pet owners. Our experiences have been very good with one or two little glitches that have been addressed quickly and efficiently.
We like that PetCloud provides insurance and that it encourages pet sitters to obtain qualifications and certifications. We also like that payment is not taken until the booking has been made and then not released to the sitter until the booking has been finalised. This gives us peace of mind.
We will continue to use PetCloud for all our pet minding needs.

7 mars 2019
Avis spontané
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Réponse de PetCloud

Thank you Graeme for taking the time to share your experience. We really appreciate it.

Noté 5 sur 5 étoiles

Nothing but good things to say

I would have no hesitation in using PetCloud again, especially Sarah herself. I found the whole process very easy and most importantly my puppy was very happy and well cared for.

6 mars 2019
Avis spontané
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Réponse de PetCloud

Thanks so much Karen for taking the time to share this!

Noté 5 sur 5 étoiles

Great site!

The website is very easy to use, very organised, trustworthy. Great experience.

6 mars 2019
Avis spontané
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Réponse de PetCloud

Thanks so much Michelle, this is wonderful to hear.

Noté 5 sur 5 étoiles

We went to PetCloud to find an…

We went to PetCloud to find an appropriate sitter in our local area to look after our older dog and we were happily rewarded. The information provided on pet cloud about the sitter gave us confidence to go ahead with an introductory meet-up and the level of detail paid to security and privacy concerns was excellent. We were also very happy to know that PetCloud aligns with the RSPCA.

6 mars 2019
Avis spontané
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Réponse de PetCloud

Thank you Glenda for taking the time to share your review.

Noté 5 sur 5 étoiles

Highly reliable

Highly reliable - would recommend

6 mars 2019
Avis spontané
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Réponse de PetCloud

Thank you so much Annastasia for taking the time to write this review! We are really happy to hear this.

Noté 5 sur 5 étoiles

Our dog had the best time

Our dog had the best time. Excellent service. Thanks Sarah!

6 mars 2019
Avis spontané
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Réponse de PetCloud

Thank you so much for sharing Janine! This is wonderful to hear.

Noté 5 sur 5 étoiles

I’m very happy with my Pet Cloud cat sitter

I have used the same pet sitter from Pet Cloud a number of times. She visits my cat, feeds her, freshens her water, cleans the litter tray and plays with her daily.
Booking and paying the sitter is relatively easy to do online.

6 mars 2019
Avis spontané
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Réponse de PetCloud

Thank you so much Marion for taking the time to share your experience. This is lovely to hear.

Noté 5 sur 5 étoiles

PetCloud has been an amazing service

PetCloud has been an amazing service. I feel so comfortable leaving my cat with my pet sitter knowing that he is loved and well cared for.

6 mars 2019
Avis spontané
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Réponse de PetCloud

Thank you so much Rochelle. We really appreciate hearing your feedback! We will share with the team.

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