Pets4Homes Avis 

Pets4Homes seems to have forgotten that breeders are their paying customers !

I have been a loyal Pets4Homes customer for many years and, as a breeder, I spend at least £100 every month with Pets4Homes on adverts and paid boosts.

Unfortunately, I have now reached the point where I am simply tired of paying significant amounts of money to a company that, in my experience, seems to make it increasingly difficult for breeders to actually make a sale.

One of my biggest concerns is that Pets4Homes allows breeders to flag other breeders' adverts. This can result in adverts being restricted at crucial times, including immediately before busy weekends when breeders would normally expect the most enquiries.

What makes this completely unacceptable is that after an advert is flagged or restricted, Pets4Homes can then take weeks to respond.

So I am spending at least £100 EVERY MONTH on advertising and boosts, yet adverts I have paid for can be blocked while I am left waiting for somebody to respond. During that time I lose valuable advertising days, enquiries and potentially sales.

What exactly am I paying £100+ every month for if the adverts I am paying to promote can be blocked and then left unresolved for weeks?

This is not the first time I have experienced problems with my adverts being restricted either. On a previous occasion, Pets4Homes claimed that I had previously used a particular cat photograph, which I completely disputed.

I am also seriously questioning the value of their paid boosts. I currently have two adverts with boosts applied to BOTH. One receives approximately 17 views per day, while the other receives approximately 160 views per day. That is an enormous difference despite both adverts having paid boosts.

And this is what Pets4Homes appears to have forgotten:

WE, THE BREEDERS, ARE YOUR CUSTOMERS.

We pay for the adverts. We pay for the boosts. We provide the listings that attract people to the platform. Yet rather than feeling supported as a long-standing paying customer, I feel as though I am constantly having to fight simply to receive the service I have already paid for.

I have finally had enough.

After repeatedly paying for advertising that is then restricted, losing valuable sales periods and waiting unacceptable lengths of time for customer service to respond, I will now be contacting my bank regarding the payments for services I believe I have paid for but have been prevented from properly using.

Pets4Homes will no longer continue taking my money every month for advertising that I cannot rely on actually being available to me.

After years as a loyal customer, spending at least £100 every month, I am extremely disappointed that it has come to this.

Pets4Homes should be supporting the breeders who fund its platform — not taking their advertising money and then leaving their paid adverts restricted while support goes unanswered for weeks.

absolutely a waste of time.

Ive messaged a good 10-12 people about different dogs which seemingly were perfect. nearly every single one is happy to chat with me and discuss everything through fully, but the second i say i will come up visit and potentially (most likely) buy their dogs they start ghosting me and leaving me on read. I don't think a single one of these is a genuine seller but instead people just wanting to waste buyers time, drag them on, get them excited and when it comes to actually getting the dog - let them down. Im so disappointed and upset, so many of these beautiful dogs would have been perfect for my family. my triplet siblings were all excited to welcome one into our home but after all the messaging and excitement, theres never a good result by the end of it. thats if the people bother to message back at all. Starting to lose hope all together and i feel awful having to let my family down yet again.

It's so easy to selevt exactly which pet you are after from breed to distance you're ptepared to travel etc.

Selling my animals here makes me feel very safe and comfortable. I know that I can find honest and responsible new owners here, and that is the most important thing to me. It gives me great peace of mind and allows me to spend more of my time caring for my beloved cats and dogs.
So far, I have never been disappointed. Whenever there has been a problem, they have always responded quickly and done their best to resolve it positively.

The app is ok and fairly easy to use.
I paid through their website and they took payment twice. They charge £95 to use the service but their customer service is still not replying and is only online. Will not use them again

Great service fromPets4Home. The website is fairly easy to navigate, payment was really easy and fast. I’ve never used a site like this before and was honestly great from start to finish. Definitely recommend

It’s been over 10 years since we brought a puppy
So finding Pets for homes and how they support you as a buyer through things to ask/look for when first viewing the puppy was very reassuring
The process of payment via your site made me confident that would be supported throughout the whole transaction with the seller

Great place to sell and purchase pets. They ensure people are legitimate by checking i.d . Best place online to purchase and secure payment systems.
Easy to use website

Easy to use site. Clear photos and information Messages and questions breeders simple and direct Site felt secure and very safe to use so no risk of scams and found a lovely breeder and puppy

Customer services absaloutly apauling.not only do they charge so much money in the first place they make it incredibly hard for you to change anything once the add has been published i would recomend other platforms where you can change things if needed and dont get charged over 48 hours i have waited and still no reply discusting.

We are OAKWELL RETRIEVERS. A licensed dog breeders based in Yorkshire.

Pets4homes is a very professionally run site with good safety protocols to clamp down on scammers.

We sell our puppies across the whole of Britain and would not be able to do so but for the quality of this site. Without it we would panic as I couldn’t think of anywhere else that gives this level of service and safety.

They vet sellers thoroughly prior to letting them advertise. People still need to practice due diligence before buying, but be assured that a lot of work has been put in by the team at pets4homes prior to adverts being placed.

Easy to use, and gives all relative information needed fir the process

The purchase of our gorgeous Dalmatian was safe and smooth. Money transfer was easy and no funds given until safe retrieval of the puppy.

Very helpful
In fact I was able to go to a local lady who was selling puppies and reserved one, so the site was better than I expected

Found our new pet dog through the site , and using the available app. Search capability with filtering was good , and although we had a couole if contacts with a couple of owners rehoming dogs that didn’t prove to be successful , when we contacted the previous owners of our nee dog they couldn’t have been any better communicating through the app we quickly and easily arranged a viewing meeting snd subsequently agreed to rehome and paid securely and safely through the apps payment feature.

Good amount and range of food and supplies for your pets ..staff are so helpful and listen to any queries you have ...well stocked on items
..and quiet so that pets can go with you groomers are great and a vet service....also their app gives Good offers and staff will help if you have problems

I really liked the app and the way it helped me find my kitten.

I have been waiting days for help and still waiting to no reply, The cat i recieved as apparently vet
checked health flead and wormed
as soon as I got home i got the
earliest vet appointment, 3 days
later took her to the vets to where
she had fleas. worms. diharea with
blood and an eve infection and a
possible cat virus, the seller not only wouldnt help but then start being very rude to me, this seller has still been selling this whole time whilst ive been waiting for any help, not only vets bills am I paying for, having to deal with the conditions of the cat, having to de flea my hole house what is no joke taken a whole day and still not finished, I have another appointment tommorow to possible have to get tests done to my new little one, ive paid 650 for this cat 63 petpayment 200 in making the cat feel at home 93 so far in vet bills 50 in house supplies to tackle issues, that 650 has turned into nearly 1100 and is only going to unfortunately keep growing keep in mind I reported these issues saturday to the seller and I got home friday 8pm with the cat the seller is denying any problems amd was healthy amd apparently cause my vet gave the cat flea and worming that im now killing the cat, what i absoloutle please it has been buying a pet from pets4home, 4 days ago I made an email ticket no reply, I then also sure the safety report button to make another ticket and escalate it 2 days ago still nothing whilst the seller has 2 cats left and is now boosting their add to try get rid of them. Honestly first time using pets4homes and by far the worst experience ive ever had getting a pet so far and I got 3 other animals.

Update/outcome: seller is being looked into from all my evidence sent, pet payment dont cover any of these issues only long life death threatening issues, be wary, also cause some are private sellers be more careful cause they allow them on there what means liability for vet bills is alot harder to try claim back though small court, what they will be 200%liable for it you to return your pet for the money they recived as false advertisement for goods, in other would petpayment lost, vet costs lost and any other treatment for house or anything ect gone, pets4home will only tell you to speak to the seller and you can guess how that goes, only other option from that point now is small claims court costing 35 pounds, i had a ton of evidence photos writing receipts, so in other words is the site good it is what it say in the tin, are you really protected no they are really just a middle business providing the website, abit like when you buy something from somewhere and they get it from suppliers and ypu get delivery issues we all know how that goes be extreamly careful, take a flea comb on visit, check eyes throughly for any swelling on inner eye lids and also ask to look at there last stool even if they cleaned it and put it in the bin, you might be ok then, thankyou pets4vets for your support. Also 4 days to get a reply from there majour concern safety team the quickest way to get a reply if your curious of time frames, outcome from 2nd vet trip still underweight but going up, fleas have been sorted, worms seemed to be quite bad to ive had an additional 4 more days of antibiotics medication to help clear the blood worming treatment slowly working, still on eye ointment for 3 more days also but is clearing up some cause of it is also from the worms so luckily no cat virus as ling as everything keeps getting better just poo watching for a couple more extra days.

Very disappointed experience despite paying for protection .
We chose to buy our puppy through Pets4homes because we believed using an established platform and paying the additional £ 140 buyer protection /mediation fee would help avoid the very situation we now find ourselves in, The puppy was advertised as KC registered, vet health checked, wormed, flea treated and microchipped. We paid £ 300 deposit and £ 900 balance on collection, We were happy to go ahead with the purchase, believing that the £140 buyer protection would provide support if something went wrong, including if the promised paperwork did not arrive. We were promised the KC paperwork and transfer of the microchip details. The puppy was microchipped, but our vet could not establish which company/database the chip was registered with. The breeder stopped responding the following day, and over three weeks later we still have no KC paperwork or confirmed microchip registration. We reported everything to Pets4homes Trust and Safety . They told us the breeders advert was placed on hold until she responded and provided the paperwork . That was over a week ago ,and we have heard nothing further. We paid £ 140 protection/mediation fee because we believed it would provide, support if something went wrong. Unfortunately, we now feel left to deal with the situation ourselves.

Made the experience of finding a breeder and adopting a new kitten for the family a really easy and secure experience.

great UI and simple, secure payment system that helped me feel safe and not fall for a scam.