Great service! I wasn’t able to register my puppy’s microchip online so I called and was able to make payment via WhatsApp. Quick and friendly service.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer service from Julia & Kieran when first making contact via WhatsApp & email. They responded quickly, dealt with my query efficiently, and were friendly & helpful (and my query wasn’... Voir plus
L'entreprise a répondu
The course material was sent very quickly after payment was sent. I contacted the company via WhatsApp because I had a issue with the question answer sheet being sent to me in the wrong format. Thei... Voir plus
L'entreprise a répondu
I adopted a cat who changed multiple homes recently, and I couldn't find the previous owner's contact details. I just received some photos that show the chip number, etc. I contacted them via WhatsApp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Find, scan and reunite lost pets or register your own pet for the most effective microchip protection. UK Government approved pet database. We offer registration at just £2.99 per pet and low cost scanners starting at £9.99.
Coordonnées de contact
Barwell Lane, PO13 0EQ, Gosport, Royaume-Uni
- 02392 987260
- support@petscanner.com
- www.petscanner.com
4,7
Excellent
333 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The process was so straightforward to…
The process was so straightforward to follow. Would highly recommend.
23 octobre 2024
Great service from Kieran!
22 juillet 2024
beware!
I rehomed my dog last October and bought a certificate through my paypal account.
I was advised by paypal that a charge of ££2.99had been made to my account for Petscanner but as I had moved Lolas details to another scan company this charge should not apply. To stop this happening again I cancelled my paypal account but somehow they are still charging my card! I have now been on to my bank to block this company but as I have never given them direct permission to use my card, only through paypal, as my paypal account has been cancelled, how can they still take money direct from my account?/!!
BEWARE OF THIS COMPANY
1 août 2024
Avis spontané
Réponse de PetScanner Find.Scan.Reunite.
Hello Sue,
We have replied to your email in regards to this so please do take a look at that.
Just for other Trustpilot users, we have received no contact from yourself or the other database in regards to your pet so we held the record as we normally would.
Also, PetScanner do not store/hold any card details, this is all done through PayPal. They can cancel your subscription or we can do it following a request. We can confirm we have cancelled it from your first email request earlier today.
Kind regards,
PetScanner
Wouldn't use anyone else for my…
Wouldn't use anyone else for my microchips. Very helpful and brilliant customer service.
20 juin 2024
Great company would 100% recommend…
Great company would 100% recommend them. Quick response by knowledgeable people and reasonably priced. Calls answered quickly by polite staff happy to spend the time talking me through the process.
21 juin 2024
Avis spontané
I had Dawn for my training
I had Dawn for my training. Amazing lady who will support your journey. Thank you Dawn x
15 juin 2023
Avis spontané
Just fantastic
I completed my implanter training with PetScanner last year and they were fantastic. The course was put together really well and the assessor was a lovely chap who really put me at ease. The online support I have received from them has been invaluable. I have continued to use them for my supplies and have not been let down by their service. I will continue to use them for all future purchases.
24 mai 2024
Since I updated the app nothing works
Since I updated the app, my cable connected scanner no longer works. The app keeps saying "connect scanner" and update "location service permissions " absolutely useless.
31 mai 2024
Avis spontané
Réponse de PetScanner Find.Scan.Reunite.
Hello Carla,
Sorry to hear that.
We have a fix for those who have issues scanning with the new app.
Please contact support@petscanner.com so we can get this fix over to you.
Many thanks,
The PetScanner Team
Thankyou A+
29 avril 2024
Very professional and high standards
Quick responses, excellent training by friendly and knowledgeable trainer, good value all round. Was very pleased.
27 mars 2024
Excellent service & fantastic product
Excellent service & fantastic product, & the only company I will purchase from
22 mars 2024
PetScanner are ahead of me every step
PetScanner are ahead of me every step, which makes it so easy to always have plenty of microchips in stock.
28 mars 2024
Downloaded the app
Downloaded the app, intending to buy one of the scanning tools. They were not in stock and haven't been for six months. I cannot see the point of keeping the app now. Its dead in the water. I was going to use them for microchips but I cannot have suppy problems.
1 avril 2024
Avis spontané
Réponse de PetScanner Find.Scan.Reunite.
Hello Paul,
Sorry to see you have left us a 1* review.
Whilst it is unfortunate we are still out of stock, we are making necessary improvements with the scanner to increase the range and eliminate the need for certain components which have long lead times.
In regards to our microchips, these are always in stock so you won't have to worry about that with us.
We have sent you an email with further information so please do take a look and let us know if there is anything we can help with.
Many thanks,
The PetScanner Team
This course was Really good…
This course was Really good, on both parts I really learnt a lot and found it very helpful and easy to learn information , my trainer Martyn
Was very nice and made the process very easy to pick up in the practical as I was nervous micro chipping a pet for the first time. Would recommend highly very professional.
16 février 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.