I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... Voir plus
I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... Voir plus
I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.
Coordonnées de contact
33 Cady Hill Boulevard, 12866, Saratoga Springs, Etats-Unis
- contact@petswag.com
- www.petswag.com
2,5
Bas
282 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible Company
I ordered a dog bed on December 30th and have still yet to receive it or any update from the company. I've emailed and called and can't get anyone to respond! Don't order from these people. If I don't hear from someone today I report this is fraud.
13 janvier 2017
Avis spontané
Great site/service
Ordered from PetSwag and my items shipped same-day and arrived 2 days later. Will be ordering more from them in the future
2 septembre 2016
Avis spontané
AVOID THIS SITE.
I ordered a collar from this site a couple of months ago in size S. When my collar arrived, I noticed that it was very obviously NOT the correct size. It was way too small. When I looked at the tag, I noticed someone had written in an "X" next to the "S" to mark it as XS. So they sent me the wrong size because the item wasn't properly labeled.
I emailed customer service to request an exchange. They said I would be receiving a return shipping label via email. I was to print it out and mail back the item and they would refund me. In the meantime, I could order the product again. Well 2 days went by and I never received a return label. I emailed them again and they emailed it to me within the hour.
I mailed the item back to them over 20 days ago and have yet to hear anything back from them regarding receiving the item and issuing my refund. I have emailed them and they have not responded. I'm starting to think I will never get my $50 back. Needless to say, I did not reorder the item and I will not order anything from here EVER. AVOID THIS SITE.
UPDATE: I was able to receive my refund, after emailing and calling several times without getting through to anyone. The representative said they just needed to finalize the payment, whatever that means. And why it took me calling and emailing to do that, I'm not sure. But as is typical with this company, after several days I have yet to see any correspondence from them regarding their reply (below) to this review. They replied to this review to look good, but have not actually followed up with me like they said they would. I'll believe it when it see it, PetSwag.
2 août 2016
Avis spontané
Réponse de PetSwag
Hello Danielle,
We are reaching out to you to make sure that you have received our refund. Our records show that we were able to refund your item on 8/2/16. We are very sorry for the customer service experience you have been subjected too and wanted to let you know that we will be sending you a separate email with a gift code valued at $50 for your trouble. If you have any questions or need anything else from us, please let us know.
Hello Danielle,
Our main concern is that we have addressed your issues and that we are working towards your resolution together. Again we are very sorry for how things have turned out. Please understand, as a small company, we want to do our best to take responsibility for our actions and rectify any mistake with the best interests of our customers in mind. If there is anything else you need from us, please do not hesitate to ask. We cannot reiterate how important your service is to us and how sorry we are for not following through initially.
Excellent service
Easy to order and exchange a product. Great customer service!
1 juin 2016
Avis spontané
Rip Off
We ordered a Sleepypod safety harness from this site. The product just did not work. I'm not sure whether it was ill-designed or simply a bad fit, but even my engineer husband could not figure out how it was supposed to fit our dog. We returned it with the return label emailed to us. No response. I emailed customer service and was told because it was beyond 60 days of purchase (not receipt of product but purchase) they had to issue a return through a cashiers check. No problem. I was glad they issued a refund rather than credit, though I would have been happy with that too. Cashiers check never came. I have emailed and called multiple times, left messages. Nothing. Now I have no harness (didn't work anyway), no $63 and no credit we might have used for another product. Just nothing. I will never use this site again.
25 avril 2016
Avis spontané
Best dog bowl
Love my Doca wire dog bowl! It's very clean and modern, which is great. Plus, it doesn't move around like other dog dishes.
22 avril 2016
Avis spontané
Excellent company!
They were great! Everything arrived on time and in great condition and our dog LOVES his new bed. Would definitely recommend PetSwag!
13 avril 2016
Avis spontané
Great place!
Place is great for doggie goods. I loved everything. One thing I would have liked would have been for the sizes to match with a breed of dog to help with choosing what size I needed. But overall great website.
11 avril 2016
Avis spontané
Bought two items.
I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Customer Service isn't what I would expect. Need assistance.
Thank you,
Byron
9 avril 2016
Avis spontané
THE VIDEO MADE IT
Right product, on time delivery, easy to use web site, competitive price - but the GOLD was the video online that told me how to use it.
25 mars 2016
Avis spontané
Nice Product, Fast Shipping
Ordered a quality pet product that I could not find locally. Reasonably priced and shipped fast.
22 mars 2016
Avis spontané
An all-around great experience!
Fantastic, user-friendly website; easy ordering; quick delivery; great products. Thanks for outfitting my puppy!
18 mars 2016
Avis spontané
LOVED THE PRODUCT
Loved the product, was very happy with the quality and it came fairly quickly thru the mail from the US. I'm in Canada.
11 mars 2016
Avis spontané
Terrific experience
Great selection, very good price and fast shipping. Helpful customer service.
11 mars 2016
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.