Phantom Motor Company 

Oh dear. Sadly our experience with Phantom Motors didn’t start or end well. When we arrived, we were ushered into a vacant office for an hour. The car we were viewing had to be brought for somewhere else. We waited, and waited. It finally arrived shortly before their closing time.

We agreed to buy a Range Rover Sport. I gave details of our car and a valuation (subject to inspection) was given. We returned home with an agreement that the Range Rover would receive an MOT and service.

In the interim, we received a “rundown” of charges from Alistair. On his sheet he had the mileage of my trade in car, 10000 lower than it actually was. I emailed him and pointed out his error. Added to that, an admin charge of £299 mysteriously appeared on the invoice. I called Phantom and said I wasn’t paying it because nothing had been agreed. “The admin charge was dropped”. Beware buyers!!!

In the meantime I removed my private plate from my car with DVLA (£80). Bought a new insurance for the new car (£631) and travelled to Phantom to conclude the deal. Our car was taken away for an inspection and returned with (cosmetic faults according to Brad). The issue of the mileage reared its head and even though Brad admitted it was their fault, we were asked to pay another £1100. I refused but did concede, human error does happen and in this case, reluctantly, I agreed to pay another extra £500. This was rejected and the deal was over.

Hugely disappointing result at a real cost to us. £160 to DVLA and £155 fee for cancellation of insurance and none of this our fault.

The exact mileage was given and incorrectly recorded. My Mercedes was handed over in good faith (no smoke and mirrors) for Phantom Motors inspection and returned with “ cosmetic issues”.

All a bit tacky and unprofessional in my opinion.

I would warn potential buyers “buyer beware”.Beware of hidden charges (£299, not chicken feed) Not only ensure your car and documentation is in order but, when you give details to your Phantom Motors salesperson, make sure they record that information correctly otherwise, you will find your experience with Phantom Motors a pretty tasteless one…we did, sadly.

Just to add. I notice a couple of companies send their deepest apologies and promise to call and see if a resolution can be found. In reality, they don’t ring and the review looks like it’s being dealt with. This is another case where any resolution is like Phantom Motors, a bit of a sham.

I bought a car from Phantom Motors in October 2025 and have only covered around 3,000 miles since. I genuinely did not expect to be dealing with this level of issues less than a 6 months after purchase.

Not long after buying the car, the engine management light came on. It went into the garage and was diagnosed with 2 sensor faults. I had taken out the Extended Gold Warranty specifically for peace of mind. However, the warranty company (A1 Approved) would only authorise the one of the sensors and refused to cover both, leaving me to deal with the remaining cost myself.

Now the car is leaking oil onto my driveway. I’m currently waiting for the formal quote, but I’ve already been advised repairs are likely to be at least £3,000. I’ve also been told by A1 Approved this repair is unlikely to be covered under the warranty either. I've been bent over and shafted from a great height, making that warranty not worth the paper it is written on.

So, I am once again left without a car while this is being investigated. I paid extra for an extended warranty to avoid exactly this situation, yet I’m now facing significant repair costs and ongoing inconvenience less than a 6 months.

This has been an extremely disappointing experience, and based on what I’ve dealt with so far, I would not recommend.

Bought a Range Rover Sport off Phantom and couldn’t be happier with it
Dealt with Dylan who was 100% straight and honest and very very helpful
Would highly highly recommend

If I could rate 0 I would. I don’t even know where to start…

So when I came to view the van over 2 weeks ago (24/1/26) I took the van for a test drive. There was discussions with Gary about sorting a few things;

- NS suspension knocking (sorted)
- Bullseye in the windscreen (not sorted)
- fresh mot (not sorted)
- USB port not working (sorted)
- issues with bodywork on sliding door (not sorted but compensated £350+ vat)

I wasn’t aware that the MOT hadn’t been done until I got to Wigan after travelling 5 hours from Kent. I was told that PMC would cover any costs of the MOT and put in £50 of diesel for compensating.

New issues. When driving back, I noticed the headunit was very temperamental and kept flickering off and on. The sound keeps dipping in and out too on BT mode but not on DAB.

However, the other issues which a van costing over 22k I have found are:-

- The OS rear door doesn’t lock back into position and you have to really slam it for it to shut properly.

- Paint has flaked from callipers around the van, and there is orange/blue overspray all over the suspension parts.

- misting inside both headlights

- front OS dropping which was fitted by PMC has been fitted incorrectly by them

- the rear loading bay lights only work when the ignition is live and not when doors open or on a switch when the ignition is off making it hard to load and unload without leaving the keys in the ignition

I’ve had the van 4 days, travelled from Wigan back to Kent, Kent to Ipswich. All this has happened and been noted.

The overall build quality is appalling in my opinion, the after sales since putting my deposit down has been horrendous. I feel if I was spending 140k on the nice grey 458 they have in the showroom, I’d be treated a lot differently.

I have since had no correspondence in how I can resolve this issue. The van is 120 miles away from my home address and nobody is giving me any indication what to do next. If you can get through to their after care team, they are just as useless. I have tools and luggage which I don’t know how I’m going to get home with as I feel the van is not safe to drive. Also in the predicament that PMC will probably say I’ve done “more damage” if I was to drive it.

I went to A1 warranty to get an individual inspection booked in with a quote for the works, and that was over £9,300. This inspection shows how bad this vehicle is. No wonder they didn’t do an MOT on it! This is the vehicle I use solely for work and I have lost earnings this week and possibly next along with financial losses trying to sort getting myself back to Kent and to and from work to keep the roof over my families head.

So to sum it up, I’m going to be taking my legal advice and perusing a court case against PMC for all of the above unless they refund every penny I put into this van as well as all the time and money I’ve wasted trying to sort this.

I have put some photos up on Google reviews, but I am going to get more tomorrow and keep posting on the internet until PMC give me back what I want.

If you are considering buying from PMC, maybe hold back.

From the minute i spoke to Amir, i realised that he was so knowledgeable! From the offset he listened to what i wanted, never once trying to pressure me or my choices. He was professional and informative and gave me an appointment to meet him and discuss my options. On meeting him, i instantly felt at ease, no hard sell, just a relaxed opportunity to view the car of my choice with no rush. Before leaving that day, i was given detailed information, and the offer to contact him with any enquiries. I quickly decided, and informed Amir that i wanted to purchase the car. His customer service was exceptional, nothing was too much trouble. Communication was instant, with daily updates on progress of what was being done to ensure that the car would be in pristine condition when i picked it up. I wasn't disappointed! I had an exceptional, positive,
experience with Phantom Motors all due to Amir. I will recommend him to everyone who is looking to buy a car. Thankyou Amir, see you when i want another car :-).

Seen Ellie in service she goes above and beyond to fit my car in when I need it. She is always smiley and polite and a credit to Phantom
Also respect to the mechanics brilliant as always

Great service and very friendly and efficient with the great communication
Thankyou Longin

Longin was excellent with his customer service and the way he executed his role was remarkable
Longin made us happy and comfortable to come back to phantom definitely

After ignoring more calls and emails. They reply to my review with their template response. Nobody has been in touch. They are the worst Car Company we have ever dealt with. After-sales is non existent if you have any issues.
We got the car to a garage. £750 pounds worth of work required to put right. There so called Pre-Sale checks obviously don't take place as we were advised this should have been picked up before selling the car.

Be very careful when dealing with them. I would suggest you don't give them a review before they hand over your keys. They ask you to leave a review before giving you the car. Very crafty as they know your excited to drive away in the new car. Therefore, read the poor reviews for proper customer feedback.

I will await another templated response.

I strongly advise avoiding this dealership.

We bought a BMW X5 from Phantom Motor Company in Wigan in September and within 24 hours of collecting the vehicle, multiple faults became apparent and were reported immediately. Over the last three months since purchasing, most remain unresolved despite repeated calls, emails, and numerous opportunities for the dealership to fix them.

The car was clearly not properly inspected or prepared for sale and we have recently discovered the car has been remapped after we took it the BMW to have a software update done, they refused to touch it due to this remapping, it has numerous fault codes, swirl flap is failing, oxygen sensor fault and protective under shields are missing along with snapped earth straps and perished bushes. The car also had a buckled wheel which, granted, they did replace along with the broken air vents, incomplete/incorrect service history, gearbox/transfer box services not completed as stated but have since been rectified after lengthy calls and arguments, AdBlue system was dry, battery failure, multiple lighting faults, missing tailgate sensor, instrument cluster faults, headlight discolouration, charge cooler was dry, tracking/alignment problems, and an advertised 80-point check that was evidently never carried out due to the above services.

These are not minor issues — they are fundamental mechanical and electrical defects. The vehicle was not of satisfactory quality, not fit for purpose, or as described.

Communication has been poor throughout and we have had to constantly chase for updates, at one point we were promised a cal back by close of business the next day and I left it to see how long it took - 6wks later I had to chase them. resulting in a complete loss of confidence and trust. We have now had to escalate the matter formally under the Consumer Rights Act 2015.

Extremely disappointing experience. I would not purchase from this dealership ever again and I would strongly recommend you not to do so either!

Gary couldn’t do more to help with any queries and questions I had. Kept me up to date with receiving the car and gave me assurance even though I hadn’t viewed the car that it was the correct car for me, and I wasn’t disappointed with the car I have received.

I purchased a RR Sport 2 years ago and have recently utilised Phantom for their aftersales service and MOT.
Ava has been brilliant from start to end and was great in organising the MOT and facilitating the additional help I needed...at short notice tbf.
Would definitely recommend.
Thank you Ava.

Dealt with Jon throughout the process of buying my new Audi A5. He explained everything so easily and it was obvious that I wasn't dealing with the usual car salesman. He kept in touch and made the whole experience a pleasure. On picking up the car I found it to be in 'as new' condition and was more than satisfied.
Would highly recommend Phantom Motors to any prospective buyers.

An absolute pleasure to deal with… Matt P dealt with us from start to finish and he was open and honest throughout. Our car needed a last minute repair before collection due to the vigorous checks done by Phantom Motors.

We are over the moon with our new Range Rover Sport and will certainly come back in a few years to find our new car.

Thanks to all the team at Phantom and especially Matt.

Just picked up my BMW today. Great friendly service from Gary

Fantastic service from Gary at Phantom. Really easy with absolutely no pressure to buy process.
Fantastic selection of cars as well to suit all requirements.
Highly recommend Gary and Phantom.

Warm, friendly, relaxed atmosphere, no pressure, no hassling
Seen by Gary whos great

Great experience with Gary start to finish. Picked up my beauty today very happy with it.

Great smooth transaction with Gary can’t fault him or the company. Highly recommend

1st time I have brought a car 'Online' and I couldn't fault it.
Amir made everything so easy and answered all my questions open and honestly.
All paperwork was completed prior to collection and just signed upon arrival.
Fantastic service received from Phantom Motors - would certainly recommend them.