Habe eine Lichtmaschine gebraucht für Opel Omega b bestellt und bezahlt. Nach über einer Woche noch nicht geliefert. Nach erfolgtem telefonischen Rückruf und Nachfrage um Rückruf am nächsten Tag in ge... Voir plus
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Phantom Motor Company
La note de cette entreprise n'est actuellement pas disponible en raison d'une violation de nos conditions d'utilisation.
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Lisez les avis des autres
We enquired about viewing a Jag F-Pace. Gary came back to us very quickly to get us booked in to view the car. We noticed a few things that we wanted rectifying before we then picked it up. Gary had e... Voir plus
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Picked up an e-tron yesterday, I couldn’t pick out a negative from my experience if I tried! Amir was really easy to work with and responded quickly to any questions! The car is unbelievable and... Voir plus
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I experienced an issue with my newly acquired car over the weekend, so I emailed the Phantom Motors aftersales team. First thing on Monday morning, Clarisse called me, and within just two hours,... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We at Phantom Motor Company are specialists in prestige and performance vehicles. With 200+ hand picked and independently sourced cars in stock. We pay particular attention to vehicles with the highest specifications. Competitive finance packages offered to suite all needs. Part-exchange is welcome. Be it top of the range executive saloons, thrilling sports cars or luxurious 4x4’s - we are sure to have what you’re looking for. Come and see us!
Coordonnées de contact
Unit 2-3 Coupland Road, WN2 4GS, Hindley Green, Royaume-Uni
- 01942 502288
- reece@phantommotorcompany.co.uk
- www.phantommotorcompany.co.uk
Violation des conditions d'utilisation
Absolute pleasure
Great staff especially Longin and the new starter who we dealt with.
Great valuation of my trade in vehicle which beat every other offer I got.
Also Ian who helped us and welcomed us and even got us extra goodies on the day.
23 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Michael,
Thank you for your fantastic review.
We're delighted to hear that your experience with us was an absolute pleasure and that the team helped make your visit such a positive one.
It's great to know that Longhin, our new team member, and Ian all looked after you so well throughout the process. We're especially pleased that you were happy with the valuation of your part-exchange vehicle and that we were able to offer a figure that stood out from the other quotes you received.
We'll be sure to pass your kind words on to everyone involved – they'll be delighted to know they made such a positive impression.
Thank you for choosing Phantom Motor Company. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
I recently took purchase of a Tesla…
I recently took purchase of a Tesla long range. From start to finish the process and experiance was outstanding. Longhin who dealt with us was unbelievably professional with a touch of banter which made my experiance even better. We were made to feel welcomed from start to finish. If i could give more then 5 stars i would
28 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi,
Thank you for taking the time to leave such an amazing review.
We're delighted to hear that your experience purchasing your Tesla Long Range was outstanding from start to finish. Creating a welcoming and enjoyable experience for our customers is something we take great pride in, so it's fantastic to know that this was reflected throughout your journey with us.
Longhin will be thrilled to hear your kind words. His professionalism, combined with his friendly approach and sense of humour, helps make the buying experience both enjoyable and memorable, and we're pleased he made such a positive impression.
Thank you for choosing Phantom Motor Company. Your comments mean a great deal to the team, and we're honoured that you'd give us more than 5 stars if you could!
We wish you many happy miles in your Tesla and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Brilliant service from Amir at Phantom…
Brilliant service from Amir at Phantom Motor Company a pleasure to deal with, brilliant customer service and took note of all our requirements and questions. Also made the collection of the car a great experience
6 juin 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Mike,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that Amir provided brilliant customer service and took the time to understand all of your requirements and answer your questions throughout the process. We pride ourselves on delivering a personalised and enjoyable buying experience, so it's great to know that Amir made such a positive impression.
We're also pleased that the collection of your vehicle was a memorable experience and that everything went smoothly from start to finish.
We'll be sure to pass your kind words on to Amir, who will be thrilled to receive your feedback.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Just bought my new car and I’m so happy…
Just bought my new car and I’m so happy with it! We had a great experience when we went to view the car with Ellis who was a great help.
We got our car within the 5 days and collection was so smooth and we had a great experience with Longin
5 juin 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Leanne,
Thank you for your fantastic review.
We're delighted to hear that you're so happy with your new car and that you had such a positive experience with us from start to finish.
It's great to know that Ellis was able to help you during your visit and that Longin made your collection experience smooth and enjoyable. We'll be sure to pass your kind words on to both of them.
We're also pleased that we were able to have your vehicle ready within the expected timeframe and make the whole process as seamless as possible.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Warranty Doesn’t Cover the Loss
In February 2025, I purchased a McLaren 720S from Phantom Motor Company together with a five-year extended warranty costing £14,000.
At the time, I believed I was buying peace of mind. As a first-time McLaren owner in the UK, I was encouraged to see the warranty as a premium protection package that would support me if a major mechanical problem occurred.
Unfortunately, my first claim experience was deeply disappointing.
In May 2026, the car suffered a sudden suspension failure while being driven normally. The front wheel collapsed and the vehicle became completely immobile. It had to be recovered to a garage and could not be safely driven.
The car was occupying workshop space and urgent repairs were required. I submitted a warranty claim immediately, supplied photographs, service records, mileage information and repair details, and cooperated throughout the process.
What shocked me was how different the practical claims experience was from what I had expected when purchasing a £14,000 warranty.
The process became lengthy and complicated. The vehicle remained unusable while decisions were being made. When a contribution was eventually offered, it represented only a small fraction of the actual repair costs incurred.
As a customer, it was difficult to understand how a premium warranty purchased alongside a high-value supercar could provide such limited practical assistance when a genuine mechanical failure actually occurred.
The financial cost was frustrating, but the biggest disappointment was the feeling that the protection I thought I had purchased was not there when I needed it most.
I appreciate that others may have had different experiences. This review reflects my own experience as a genuine customer and my first attempt to make a claim under the warranty.
Based on that experience, I would strongly encourage anyone considering an extended warranty to carefully review the claims procedure, authorisation requirements, labour limits and reimbursement terms before making a purchase.
5 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Dennis,
Thank you for taking the time to share your feedback.
We're sorry to hear that you have been disappointed with your warranty claim experience and understand how frustrating it must have been to deal with an immobilised vehicle requiring urgent attention.
We would like to clarify that the extended warranty purchased with your vehicle is provided and administered by an independent third-party warranty company. While we aim to explain the benefits and coverage available at the point of sale, claim assessments, authorisations, labour rate allowances and reimbursement decisions are ultimately determined by the warranty provider in accordance with the policy terms and conditions.
That said, we appreciate that your expectations were not met and understand your concerns regarding the claims process and outcome. Customer satisfaction is extremely important to us, and we're sorry that your experience has left you feeling disappointed.
We would welcome the opportunity to discuss your experience further and review any concerns you may still have. Please feel free to contact our team directly so we can better understand the situation and assist where possible.
Thank you again for your feedback.
Kind regards,
The Phantom Motor Company Team
Fantastic Experience - Will defo be going back
I had a fantastic experience dealing with Phantom Motor Company. I purchased a Mercedes C63S, and it has been perfect.
There was initially a small issue with the air conditioning, but it was rectified quickly and without any hassle whatsoever. The aftersales team also went above and beyond to help me with something else later on, even though they didn't have to. At that stage, many companies are simply satisfied that the sale is complete, but not these guys—they made sure I was completely happy throughout.
I've seen some negative feedback online, but I genuinely find it hard to understand given my experience. Just look at the quality of the cars they produce and sell—these are top-quality vehicles, and you can feel confident that you're getting a first-class machine from Phantom Motor Company. I certainly did, and I've been smiling ever since.
A special shout-out to Matt in Sales and Ava in Aftersales. Thank you both for everything.
Highly recommended.
8 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Kieron,
Thank you for taking the time to leave such an incredible review.
We're absolutely delighted to hear how pleased you are with your Mercedes C63S and that it's been putting a smile on your face ever since you drove it away.
While we're sorry there was a small issue with the air conditioning initially, we're pleased our team was able to resolve it quickly and hassle-free. We strongly believe that looking after our customers doesn't stop once they've collected their vehicle, so it's fantastic to hear that our aftersales team continued to support you and exceeded your expectations.
Your comments about the quality of our vehicles and the confidence you felt throughout the process mean a great deal to us. We work hard to provide both exceptional vehicles and exceptional customer service, so it's incredibly rewarding to receive feedback like yours.
Matt and Ava will be thrilled to receive your special mention. We'll be sure to pass on your kind words to them.
Thank you once again for choosing Phantom Motor Company and for your recommendation. We wish you many happy miles in your C63S and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Great dealer
Initially let down as vehicle I went to view was sold, however with their stock managed to find a suitable replacement which I am over the moon with. With the walk around you can spot any fault with the vehicle and they will sort it as part of the 128 point vehicle check. Definitely recommend the good value warranty as well. Amir was friendly, informative and a great service. Would definitely recommend
16 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Jake,
Thank you for taking the time to leave us such a fantastic review.
We're sorry to hear that the original vehicle you came to view had already been sold, but we're delighted that we were able to help you find a suitable replacement that you're over the moon with.
It's great to hear that you found our vehicle walkaround process helpful and that the 128-point vehicle check gave you confidence in your purchase. We're also pleased that you saw the value in our warranty package for that extra peace of mind.
Amir will be thrilled to hear your kind words. Providing friendly, informative service is something we pride ourselves on, and we're glad he made your experience a positive one.
Thank you for your recommendation and welcome to the Phantom Motor Company family. We wish you many happy miles in your new vehicle and look forward to seeing you again in the future.
Kind regards,
The Phantom Motor Company Team
I purchased GLE Mercedes Benz on…
I purchased GLE Mercedes Benz on 28.02.2026. I reserved it on 13.12.2025. The person dealing gave incorrect information about vehicle. On 23.04.2026, vehicle became unrivalled. On 06.05.2026, the vehicle was returned to Phantom. It was confirmed that parts will arrive on 19.05.2026 however didn't receive any update although I filed complaint confirming that vehicle was and is faulty. Today, upon contacting it was said, someone will call back. Not received any call. Tried to contact more than 7 times but phone not attended.
28 février 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Zameer, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the issues you have faced with your Mercedes GLE and the communication surrounding the repairs.
We appreciate how disappointing and inconvenient this situation must have been, particularly after the vehicle developed faults and required returning to us. We also apologise for the lack of updates and the difficulty you have experienced when trying to contact the team, as this is not the level of service we aim to provide.
We take your concerns seriously, including those relating to the information provided during the sale process and the delays surrounding the repair work and parts arrival. Our intention is always to resolve issues as quickly and efficiently as possible, and we regret that this has not been your experience.
A member of our management team will review your case directly and be in contact with you to discuss the matter further and provide an update regarding the vehicle. Thank you again for bringing this to our attention.
Phantom motors hindley
From the initial phone call with Chelsea, she made the whole buying experience simple and easy, would definitely recommend phantom motors, I’ve purchased 2 cars now with this dealership and both sales have bin brilliant , the new car a blue golf gti is amazing thanks to phantom motors hindley and Chelsea CHEERS AGAIN Paul 👌
4 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Thank you for the fantastic review, Paul! We’re delighted to hear Chelsea made the whole buying experience simple and easy for you once again. It means a lot that you’ve now purchased two cars from Phantom Motor Company and had such brilliant experiences both times.
We’re so pleased you’re loving your blue Golf GTI, an amazing choice! Chelsea and the whole team really appreciate your continued support and recommendation. Enjoy the new car and we look forward to seeing you again in the future. Cheers again, Paul! 👌
I rarely leave negative reviews
I rarely leave negative reviews, but my experience with Phantom Motors has been extremely poor from start to finish.
On collection, I was told the vehicle had been fully valeted; however, it was clearly not properly prepared. There were crisps left in the door pocket, visible water marks on the inside of the windscreen which severely affected visibility in sunlight, and mud on the interior door sills. To make matters worse, the rear door seals were broken on both sides, resulting in excessive road noise. For a vehicle sold at this level, this was unacceptable.
Shortly after driving the car home, several faults became evident, including the dashboard losing power and going completely blank. In addition, one key was not working, leaving us stranded approximately five miles from home as the vehicle would not recognise it, and we were unable to start the engine.
Given the distance between my address and the Phantom garage, I was advised to take the vehicle to a local garage for diagnostics. The inspection confirmed multiple issues, and the vehicle was subsequently returned for repair.
Despite purchasing the car only six weeks ago, it has now been in their possession for over four weeks awaiting repairs. This raises serious concerns about the condition in which the vehicle was sold and the ability to resolve issues within a reasonable timeframe.
Communication throughout has been consistently poor. Phone calls go unanswered, emails are not responded to, and complaints are not acknowledged despite their stated procedures. Obtaining any meaningful updates has been extremely difficult.
Although parts have eventually been sourced, the repairs are still ongoing, with very little transparency regarding timescales.
On one visit to return the vehicle for repair, I also observed a member of staff driving a car from the premises in a manner that appeared careless and unprofessional, which further undermined confidence.
Overall, this has been a deeply unsatisfactory experience. Based on my dealings, I would strongly advise caution when considering Phantom Motors, particularly given the poor preparation of the vehicle, ongoing faults, and lack of after-sales support or communication.
**Update: While Phantom Motors were quick to respond publicly to this review, communication privately has remained extremely poor. Calls and emails regarding the ongoing issues have largely gone unanswered, and I am still waiting for the promised phone call - as per all the other negative reviews. This unfortunately reinforces the concerns raised in my original review.
22 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Laura, thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and understand your frustration regarding the issues you have raised.
We fully appreciate how disappointing this situation must have been, particularly so soon after collecting your vehicle. The concerns you’ve mentioned regarding the vehicle preparation, faults experienced, repair times, and communication levels are certainly not the experience we aim to provide our customers.
We understand how inconvenient it has been having the vehicle away for repairs for an extended period, and we apologise for the lack of clear updates throughout the process. We also take your comments regarding professionalism and after-sales support very seriously and will ensure these concerns are reviewed internally.
Our intention is always to resolve any issues as quickly and fairly as possible, and we appreciate your patience while the necessary parts and repairs are being completed. A member of our management team will be reviewing this matter directly and will be in contact with you to discuss everything further.
Thank you again for your feedback.
Longin was brilliant
Longin was brilliant. Be prepared to wait a while once there as they are very busy. Not always easy to get on the phone. But Longin made the process nice and easy. Would recommend to others. The car upon driving back is immaculate. Happy Customer….
22 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Thank you for your great review, Matthew! We’re delighted to hear Longin made the whole process nice and easy for you and that you’re so happy with your new car. We really appreciate your patience during busy periods and your understanding regarding response times. Most importantly, it’s fantastic to hear the car was immaculate on the drive home. Thank you for choosing Phantom Motor Company and for your recommendation!
What can I say
What can I say ? Amir as a legend throughout buying my new car, helpful informative and honest. A great experience with Phantom motor company. Ask for Amir !!
22 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Thank you for the fantastic review, Christopher! We’re thrilled to hear Amir made such a great impression throughout the purchase of your new car. Helpful, informative, and honest is exactly the experience we aim to provide, so your kind words mean a lot to us. We truly appreciate your recommendation and hope you enjoy every mile in your new car. Thank you for choosing Phantom Motor Company!
FUMING
really did not want to leave a negative review, but after giving multiple opportunities for this to be resolved, I feel I need to share my experience and warn others.
When I purchased my car from Phantom Motor Company, I made it very clear that I specifically needed the reverse camera and parking sensors to be fully working, as I was not used to driving a larger vehicle. I was assured these issues would be sorted before collection.
When I collected the car, everything appeared to be working. However, as soon as I got it home, six warning lights appeared on the dashboard and both the reverse camera and parking sensors stopped working completely.
I then had to arrange and pay for a diagnostic inspection myself, causing both inconvenience and additional expense. The garage advised me there were so many faults present that they did not even know where to begin with repairs.
I also later discovered that the rear left light appeared to be damaged internally, which could potentially be linked to the electrical issues. I informed Phantom Motor Company and sent photos, but once again I received no response.
Trying to contact this company has been extremely frustrating. Emails are ignored, phone calls are difficult to get through, and communication has been extremely poor throughout. When I eventually spoke to someone, I was told replacement parts would be ordered and repairs arranged. Since then, despite numerous calls and emails, I have had no updates and no contact back.
I have now had the car for six weeks and the issues remain unresolved.
To make matters worse, I was also owed a £500 deposit refund which I was told would take a couple of days to process, but it actually took around a month, with various excuses given when I chased it up.
This whole experience has completely ruined what should have been an exciting purchase. I have spent a lot of money on this vehicle and this is not the level of service I would expect, especially from a company presenting itself as a premium car dealership.
I would strongly urge management to contact me and resolve these ongoing issues as soon as possible.
Based on my experience, I would not recommend Phantom Motor Company due to poor communication, poor after-sales support, and unresolved vehicle issues.my name is Scarlett Sullivan my number is 07984332640
21 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Scarlett, thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and completely understand your frustration regarding the ongoing issues and communication concerns you’ve raised.
We always aim to provide a high standard of customer service both during and after the purchase process, so it is disappointing to read that you feel let down on this occasion. We appreciate you bringing these matters to our attention and would like the opportunity to investigate everything fully and work towards a resolution for you as soon as possible.
A member of our management team will be in contact directly to discuss this further and review the issues you have outlined regarding the warning lights, parking sensors, reverse camera, and the delays you experienced.
Thank you again for your feedback.
White Range Rover Sport
Had a really great experience with this dealership. Purchased a beautiful White Range Rover Sport for a good price. The head salesman, Longin, was super professional and did everything to satisfy my needs. The purchase with Longin was a pleasure, highly recommend for luxury vehicles.
15 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Thank you for your fantastic review, Edyta! We’re delighted to hear you had such a great experience purchasing your White Range Rover Sport and that you found the perfect car at a great price. Longin will be so pleased to hear your kind words about his professionalism and service throughout the process. We truly appreciate your recommendation and hope you enjoy every moment in your new Range Rover Sport. Thank you for choosing Phantom Motor Company!
⭐️⭐️⭐️⭐️⭐️ 10/10 Experience with Amir at…
⭐️⭐️⭐️⭐️⭐️ 10/10 Experience with Amir at Phantom Motors
I had an absolutely amazing customer experience with Amir from Phantom Motors — what a genuinely great bloke. From the very first phone call, he went above and beyond. As I live 5 hours away, Amir immediately offered to send me a personalised video of the car to save me the long trip, and he delivered it within minutes. After viewing the video, I accepted the car and reserved it straight away.
In the days leading up to collection, Amir kept me regularly updated on everything: the vehicle’s progress, the health check, and whether any parts needed changing. His communication was spot‑on and really put my mind at ease.
On collection day, I arrived a couple of hours earlier than planned, and despite that, Amir quickly arranged all the paperwork and prioritised getting everything sorted so I could start my 5‑hour journey home without delay. As it happened to be my birthday, he even surprised me with some brilliant discounts on ceramic coating — such a thoughtful touch.
Before I set off, I was given some lovely gift gestures, including a bottle of white wine, which went down very nicely after the long drive home. It was the perfect end to an already fantastic experience.
Amir was absolutely outstanding from start to finish — a top‑class salesman and an even better person. Thank you, Amir, and thank you to Phantom Motors for making the entire process so easy and stress‑free. I’m absolutely loving the RRS. Thank you. Nik.
Highly recommend.
15 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Thank you so much for such an incredible review, Nik! We’re absolutely delighted to hear you had a 10/10 experience with Amir and that he helped make the entire process smooth, stress-free, and enjoyable from start to finish.
We’ll be sure to pass your amazing feedback on to Amir — he’ll be genuinely touched by your kind words. It’s fantastic to hear that his communication, attention to detail, and willingness to go above and beyond helped make purchasing your Range Rover Sport such a positive experience, especially with you travelling such a long distance.
We’re also so pleased that the little birthday touches and collection gifts helped make the day even more memorable for you!
Thank you again for choosing Phantom Motor Company and for your recommendation. We hope you continue to absolutely love your RRS, and we’d be delighted to welcome you back again in the future. 🚘😊
DO NOT BUT A CAR FROM HERE
Please, do not buy a car from here. I bought a vehicle with new MIT only to need new brake discs and pads 2 weeks later, then engine warning light came on. I took the car to have an independent inspection done! Suspension, battery , sensors needed replacing. After taking the vehicle back8 times, nothing was done. Eventually car was rejected!! Please don’t waste your time and money here!!!!!!
16 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi, thank you for your feedback and we’re very sorry to hear about your experience.
We understand how frustrating this situation must have been for you, particularly after experiencing multiple issues with the vehicle and having to return it several times. We also appreciate the time and inconvenience involved throughout the process.
Customer satisfaction is extremely important to us and we take concerns regarding vehicle preparation and aftersales seriously. Your comments have been noted and will be reviewed internally with the relevant departments.
Kind regards,
Phantom Motor Company
I initially put off visiting this…
I initially put off visiting this company due to many bad reviews but eventually relented due to the car I wanted being there at a good price. I met Jack, very young but knowledgeable and had a test drive. I decided to buy it, the transaction went fairly smoothly and in all honesty they were better than the majority of companies I've previously dealt with. I would definitely use them again. The only downside was I planned to collect the car 1st May but was asked to collect 30th April, meaning I had to pay 1 month road tax for 1 day (£642 per year = £53.50 for 1 day). Jack's boss said he'd put £50 of fuel in to compensate. Driving home I saw he must have mistaken £50 for £20. All in all I'd still go to Phantom next time. Btw, thanks Jack, loved dealing with you.
30 avril 2026
Avis spontané
Réponse de Phantom Motor Company
Thank you for taking the time to leave such an honest review! We’re really pleased to hear that Jack made a positive impression and that you found the buying experience smooth and enjoyable overall.
We’ll be sure to pass your kind words on to Jack — he’ll really appreciate the feedback. It’s great to know his knowledge and service helped change your initial concerns and that you’d consider using Phantom again in the future.
We also appreciate your comments regarding the collection date and fuel gesture, and we’re sorry this part of the experience didn’t quite meet expectations.
Thank you again for choosing Phantom Motor Company and we hope you continue to enjoy your new car! 🚘😊
Aftersales 5 star service
Where do I start, the Aftersales team have been amazing, from start to finish. I had an issue with my vehicle that I have purchased from them, I took out the extended warranty on my car purchased for piece of mind and I am glad I did, I have been dealing with Kate who has been brilliant all the way though, she got all my claim authorised and work carried and out car back to me. Thank you so much Kate
4 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Thank you so much for your fantastic review, Matt! We’re delighted to hear that our Aftersales team provided such a positive experience for you from start to finish.
We’ll be sure to pass your kind words on to Kate — she’ll be thrilled to hear your feedback. It’s great to know the extended warranty gave you peace of mind and that everything was handled smoothly to get you back on the road as quickly as possible.
Thank you again for choosing Phantom Motor Company, we really appreciate your support! 🚘😊
Horrendous company to deal with
Horrendous company to deal with. Promises that they simply dont or cant deliver. Initial impressions were good hence why we bought the car from them but you quickly get a reality check upon collection. Good luck getting hold of after sales, they had my car back and managed to damage it aswell for good measure. Wont be taking it back for the other repairs, its not worth the stress or inconvenience. They told me on Friday that they would email me, still waiting.....shock! Honestly this place is laughable.
8 mai 2026
Avis spontané
Réponse de Phantom Motor Company
Hi Jim, thank you for your feedback. We’re very sorry to hear that you feel let down by your experience with us.
We understand how frustrating ongoing issues and communication delays can be, particularly when you rely on your vehicle day to day. We also take any concerns regarding vehicle handling and damage very seriously.
Your comments have been noted and will be reviewed internally with the relevant departments. We would still appreciate the opportunity to investigate the matters raised properly and discuss the outstanding concerns with you directly.
Kind regards,
Phantom Motor Company
What an incredible experience from…
What an incredible experience from start to finish! I recently purchased a Mercedes-Benz A250 Premium Plus, and I couldn’t be happier. The team were absolutely fantastic — welcoming, professional, and genuinely caring throughout the whole process.
A special thank you goes to Logan, who truly went above and beyond for me. Since this was my first automatic car, I was a little nervous at first, but Logan took the time to explain all the controls and features in detail and even came along on a test drive to help me get comfortable behind the wheel. His patience, knowledge, and great sense of humour made the whole experience enjoyable and stress-free.
The thoughtful extras like the chocolates and champagne were such a lovely touch and made picking up my new car feel even more special. I honestly can’t recommend this place enough — outstanding customer service and amazing people! 😀 anybody reading this I would ask for Logan.
29 avril 2026
Avis spontané
Réponse de Phantom Motor Company
Thank you so much, Aaliyah, for such a wonderful review! We’re absolutely delighted to hear that you had such an incredible experience with us and that you’re loving your new Mercedes-Benz A250 Premium Plus. 🚘✨
It means a lot to know that Longin helped make your first automatic car experience feel comfortable, enjoyable, and stress-free. We’ll be sure to pass on your kind words to him, he’ll be thrilled to hear how much his patience, knowledge, and support meant to you.
We’re also so pleased you enjoyed the little extras on collection day. We always want collecting a new car to feel truly special!
Thank you again for your recommendation and for choosing us. Wishing you many happy miles in your new Mercedes, and we hope to see you again in the future! 😊
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