Phantom Motor Company 

If you are going to take notice of one review let it be this one!

This is the worst buying experience ever and I have purchased many cars over the years! Phantom have a very sneaky trick to under value your used P/X they give you a valuation before checking your car which you may be happy with then when you go to collect your newly purchased car from them they take your car in for it to be inspected by their tech and they totally nail your car for faults which are mostly fabricated to try and knock the original valuation down in my case they even stole my locking wheel nut to reduce the valuation! so insist they appraise your car before you move forward with theirs!

They advertised my car with 2 keys but when I came to collect it they said they couldnt find it and would send it to me in the next few days, 2-4 for weeks passed and still no key so kept calling the salesman Kamren then aftersales , then Chad the manager who all gave me a pack of lies and BS! they stopped answering my emails and phone calls in the end I had to go back to the finance company to get the funds released for a new one!

Make a note of the cars mileage when you place a deposit as they put an extra 837 miles on mine from point of deposit to collection and then refused to pay compensation for the extra miles!

Break pad lights came on from second day of ownership which makes a mockery out of their multipoint checks, they also gave me the runaround to get them replaced!

Month 5 and now the rear differential is leaking oil which they are now refusing to repair even though they are obligated by the consumer rights act 2015 so I have now gone back to finance company to investigate as they are breaking the law!

These guys are a bunch of cowboys and I advise anyone to NOT buy from here! once they have your money its game over they will ignore all communication and lie through their teeth to try and save money! If you value your time and sanity save yourself the hassle and headache and steer clear from these cowboys! They also do not replace parts with like for like genuine parts they just get after market cheap tat no matter how expensive your car is!

Excellent care and sale service Gary was superb throughout ,really hassle free and smooth buying experience also big thanks to Dec who delivered my car who was polite and helpful .Great all round experience

DO NOT BUY A CAR FROM HERE
Husband and I went to look at an Audi TT, driving 2hrs and both of us taking a day off work. £500 deposit paid to reserve the vehicle and told this was refundable should we not purchase the car. Luckily for us we did not purchase. Here is the unprofessional experience received: Chelsea possibly spent 15/20 minutes with us the entire hour and half we were there and was back and forth apologising that she was with another client. This was despite us having an appointment My husband checked the vehicle and is retired mechanic and the oil was black and hadn’t been changed and said at this time “I don’t have a good feeling about this”.Husband sat in car to listen to engine and I noticed the tiptronic paddle on the right hand side of the steering wheel was completely missing as if broken/snapped off. When mentioned to Chelsea she stated, “oh right, well if you decide to have the car obviously it will be fixed prior to collection”After we test drove the car on return Chelsea was still not available, and we were ushered to an office to wait.12:15 by now Chelsea returned and advised the person who was to value my car for trade in was at lunch and suggested we go home and she would email or phone me with a valuation later! I stated we would prefer to wait. Half hour later Chelsea returned offering £1000. I half heartedly agreed but came away feeling uneasy. Once home on reflection we decided to cancel the trade in altogether. Tried ringing and left messages advising we wished to cancel it with no response or return call. After a sleepless night the next morning I voiced concerns to my husband who felt the same and he suggested I ring them to cancel the sale. Rang numerous times with no response and messages left and finally spoke to Chelsea who advised I could cancel trade in. I then told her I wanted to cancel the sale altogether, and explained why. Her tone changed completely. I requested my refundable deposit and was advised it would clear in 5 working days. Chased this after 5 days elapsed as not received. Went through every department for a response (accounts, after sales, finance) and finally got a response in sales, surprise surprise! Chelsea confirmed it had been processed and would be further 2 days. This has now been received but I feel I have got off very lightly on reading other reviews. They have some amazing expensive vehicles and I came away feeling that if I was spending £160,000 on a car it would have been a different experience altogether. Please do not buy a car here. I have now purchased an Audi TT elsewhere and had a completely different sales experience with them, just brilliant, and on hearing my previous bad experience said, “was it Phantom Motor Company”. The people I finally purchased a car from aren’t even in Wigan and it seems PMC appalling reputation is nationwide in the motor trade business. PLEASE PLEASE DO NOT PURCHASE A CAR FROM HERE

Visited after sales today due to missing locking nut, mechanic was fantastic really helpful and sorted issue in 5 mins! Thanks again 👍🏼

Picked up the wife’s F23 M240i today, 15.5hrs door to door, had only a couple of minor issues which were swiftly sorted, car as described, everything explained clearly and Amir was amazing, he was clearly v busy but he still looked after me. Gino had picked me up from the station, thankyou Sir! (we also share the same barber)! A first class outfit, highly recommended, will be back, cheers all. Come see our pub dahn South, drinks on the house. Best Regards, Ricky

Excellent customer care can’t knock the company or service. Amir service was second to none.

Amir has been an amazing help throughout my purchase of my BMW M2, he made sure to guide me through the entire purchasing process and answered all my questions no matter what they were regarding, although I haven’t met him as I had to have the car delivered, I would absolutely recommend him to anyone else looking to buy a new performance car, he knows his cars.

As someone who’s been in the motor trade doing the exact same job, this is exactly how I would expect a Sales Executive to be with their customers, and I’ve been told I’ve always had pretty high standards.

Many thanks Amir for helping me get my M2

We are very disappointed with Phantom’s involvement in recommending this warranty company. We trusted your advice when purchasing the car, believing that the recommended warranty provider would offer reliable support. Unfortunately, our experience has been the opposite.
After my father purchased his car through your company, paying a significant amount for a two years warranty, we faced a serious issue with the car’s cooling system, and the warranty company refused to cover the repairs despite clear evidence. This raises concerns about the relationship between Phantom and this provider, and whether proper checks were carried out before recommending them to customers.
We expected a higher level of responsibility and customer care from Phantom. Situations like this can affect customer trust and confidence, and we hope you will review your partnership with this company to prevent similar experiences for others.

I purchased a car from phantom motor company and the hole process was faultless ,
The salesman’ Amir ‘ was very helpful and professional in getting the car ready quickly for me

Amir was really helpful and gave a great customer sales experience. Many thanks.

Enquired about an SVR and initially everything seemed fine, but as soon as I asked a simple question about pricing, the tone of the response changed completely.

Instead of a professional reply, I received a defensive response with assumptions made about my budget — which was never mentioned. Not what you expect when making a serious enquiry at this level.

I’ve since gone ahead and secured a better deal elsewhere (lower mileage, 12-month warranty and part exchange included), so clearly it wasn’t a budget issue — just a lack of flexibility and poor handling of a genuine customer.

If you’re happy to pay the asking price without question, you may have a better experience. If not, be prepared for a less professional response.

What a joke !
The only good thing that comes out of this company is the air freshener you get free in the car, even the free uberala are crap,
the rest is lies lies and lies been waiting since September to get my car sorted !!!

Here's a little poam about phantom! True

Phantom Motors
They sell you dreams in polished chrome,
A perfect car to take you home.
A smile, a handshake, keys in hand—
The finest deal in all the land.
But once you’ve driven down the street,
Their helpful voices face defeat.
Emails vanish, phones stay dead,
Silence echoes words unsaid.
A warranty that sounds so grand,
Yet slips away like grains of sand.
Promises fade, excuses grow,
Service moving painfully slow.
Repairs delayed, problems remain,
Each call and message sent in vain.
The showroom shine begins to dim,
As trust grows tired, worn and thin.
So heed this verse before you buy,
Look twice before your money flies.
For after sales, as tales have shown,
At Phantom Motors… you’re on your own. 🚗💨

Hidden fees (not shown on Autotrader) if you want to use your own finance.

UPDATE - 30/03/26
Great to see a more specific response from you this time rather than the multiple previous stock copy/paste replies.
Interesting you want to try and call out that all past reviews have been seen, waiting is frustrating and my matter has not been ignored. That is a complete and utter lie. My reviews and experiences are real, as is your failures to address the issues since date of purchase which I again note is over 17 months ago now. I wouldn't feel the need to leave negative reviews if you simply dealt with your customers concerns appropriately.
Using comments such as "accelerate the process" and "proper investigation" is laughable on your part. You have got it wrong on multiple occasions and need to take ownership...
The reviews will continue as long as the poor experiences continue, that's in your control and is my absolute right as a customer...
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This business clearly has massive cultural issues when it comes to their aftersales service. The tactic of just ignoring customers in the hope they will go away is truly shameful.

I am 17 months on from purchase date and issues have been constant throughout that time. I have also left countless negative reviews on this platform that are met with with a standard copy/paste response but no meaningful action.

Despite having a complaints section of their website they have never followed the steps that are outlined there and more worrying is the signposting to the Motor Ombudsman who have told me Phantom Motor Company are not an accredited member of their scheme.

I have emailed the Director, Cole Hibbert on a number of occasions now, the first being Monday 9th February which is over 6 weeks ago. There has been so far, zero response from him. The only update I have received has been from the Customer Support Team to advise "Cole is currently still out of the country; however, he is aware that you have contacted us and will provide you with an email response as soon as possible".

The silence continues...

Very disappointed with Phantom Motor Company for recommending a warranty provider that failed to deliver (A1 Approved Warranties). Based on their recommendation, I trusted the service, but my claim was unfairly rejected, which resulted in me losing money. I expected better guidance and accountability when directing customers to third-party companies.

Additionally, one of your representatives contacted me and promised to get back to me the next day, but I never heard anything further. It felt like this was only said for appearance, with no real intention of following up.
Unfortunately, this experience has affected my trust, and I would not recommend relying on their recommendations in the future.

Aftersales are always so helpful when I phone up, called today about a problem I’m having with my car. Spoke to Ava and she got me straight in touch with the warranty company. Amazing service !

Had the pleasure of speaking to Kate. She was helpful and supportive. Thank you, I would recommend phantom motors.

My wife recently had to have her newly purchased car repaired a few times, same fault but it could have been a number of things wrong. Annoying at first but Ellie explained everything to us each step of the way and we knew what to expect. Even with repairs, I’d still recommend phantom

I’ve dealt with Ellie in aftersales a few times recently as I had an issue with my recent car purchase. They did a staged repair, which meant a few trips to the workshop but Ellie looked after us each time.

Ellie in aftersales was bloody fab !!! Thanks so much