photoGuard Avis 

The handling of my claim was dealt with promptly, and communication was excellent. Auto-reponse to emails said ‘we will reply within 5 days’, however on every occasion it was within one day, and often within a few minutes. The whole system is user-friendly, and I’d highly recommend their service.

This was the first time I had cause to make a claim. I was guided through every step of the process. All went smoothly and was settled in a week. Very impressive. Thank you.

Items insured are only itemised by price?!?

Why is there no way of tagging each item insured with a name or description, or even a date purchased. Keeping your list of insured items up to date, and adding or removing items, is massively inconvenient in time consuming.

It’s a well worn phrase but they did what was on the tin.
Efficient, effective and professional. Claim completed in a timely fashion.
Friendly & helpful

Once I had supplied the documents asked for I was payed
Immediately. The communication was excellent at all times and I would recommend the company to anyone looking for a reputable insurance provider.

Changed my policy and took many items off the list as they are not covered for business use. I have now insured these items with another insurance company as I was mislead.

Good service. Rapid response and helpful explanation.

Great company, i've used them for years. When I had an accident and dropped a lens, they fixed it for a reasonable price and quickly too. Every time i've called i've had to wait no more than 5 minutes to speak to an agent and the agents have always been friendly. And the last thing that made me want to review this company, i'm having to sell my gear due to the cost of living crisis and was expecting a hefty fee to cancel my policy. Not at all, £10 fee and they actually refund you for the months outstanding on the 1 year policy, amazing! Would never see car insurance people doing that, thanks!

Very quick and easy to use service, with a competitive price. Everything was clearly explained with regards to my insurance.

Having not made any claims since I started with them they tried to rip me off with a hike in their price. When I told them I would go elsewhere they suddenly came to their senses and lowered the price significantly. Very poor business practice.

Exceptional service from start to finish, thank you

excellent service my claim was dealt with swiftly and very professionally by Jamie
Many Thanks

Broke my lens after falling down put it in for repair after speaking to photoguard they have covered the repair costs no problem great insurance company for photographers.

Ps take lots or pictures of your gear with the serial numbers showing this makes things alot easier for the insurance company.