photoGuard Avis 

Took six days to complete the claim. I was asked repeatedly on separate days about the circumstances of the claim. I'd immediately reply to an email and then have to wait 24 hours before I got a reply.

It was a simple operation to renew the insurance of my photography equipment.

Very helpful staff, updated my policy as required, no stress! Good price as always.

A month or more before my automatic payment was due I submitted the form to cancel my insurance as i had moved to a different country so would no longer be covered. I received no response. Over a week ago, my account was automatically renewed and the amount debited from my bank. I emailed the company immediately to ask for a refund as I had requested a cancellation via their online form, and they have a 14 day cancellation policy but 9 days later I haven’t heard anything back. granted it was Christmas but that was one day out of the 9. Let’s see if I hear back before the 14 day period or if I am charged some kind of “late cancellation fee”. Just don’t use their cancellation form on their website (why it exists if they’re going to ignore it, I don’t know)

Easy to arrange camera insurance

Getting out of paying.

I've usually had very good dealings with insurance companies but having had a recent issue with a lens taking accidental damage on holiday they have refused to pay out as the damage has been deemed 'physical' and not 'impact'.

Now there's no point in having the policy so I will be cancelling and looking elsewhere.

Inadequate insurance provider selling substandard products and services that any other provider would cover. Look elsewhere

I didn’t buy a product because they couldn’t be bothered to call me back. 3x I spoke to someone and was promised a call back. They never followed through.

It was very easy to buy the insurance again. Good that there was a reduction too.

My claim was handled with care and professionalism, very easy to communicate and was offered advice and guidance on things I was uncertain of to ensure the claim was a stress free process to the already stressful experience of having damage caused to my camera.

Handler Dean was professional and very easy to communicate with

I have been trying to cancel my policy with photoguard but for some reason my emails are being ignored

Very quick response, good communications and genuine feel of trying to help. Pleased.

Very easy to use website and comprehensive cover at a reasonable cost.

Ethan was amazing, my first contact on the phone, super friendly, knowledgeable and helpful throughout the call. Made me love this company

Not very helpfull, lost work to to camera getting repaid

Great service, smooth process and peace of mind that my kit is covered

Best insurers around ! Fast payout , no difficulties and super helpful :)

Scam insurance company.
Hard to describe how cunning this company is my advice is to stay far away and take your money to someone that will pay.I’ve dealt with a ( senior claim handler) over my drone incident and from the start he asked me for paperwork that IS NON EXISTENT ( a certificate from the CAA) please see his wording and conclude yourself .

“I write further to your recent communication with our office.
In order for us to proceed with your claim please can you provide the certificate of registration for the drone. Please note that this would have been issued by the CAA.”

This person is deliberately trying to be deceiving as this paperwork don’t exist
( you only get Flyer id and Operator id from CAA) when asked to send an example of the certificate the email got ignored, a further complaint was raised with the manager who admitted that this is a non existent document ( please put an example here if I’m wrong sir ) A certificate is an important document right? This a tactical move to stop people from making claims due to incomplete paperwork. I was more amazed by the fact that he denied that I was there when a photo of the Flight records was sent showing gps, date,time and user name it’s is shocking and unprofessional to be claiming such things after clear evidence was sent backing up my claim now forced to raise more complaints so this don’t happen again. As aspected my claim was refused because they consider that the drone is lost after pointing that its likely at the the bottom of the river it can’t be retrieved without taking major risks . Anyone looking to be insured by these people who are not serious about their job think again they will find an excuse not to pay, so sad the service standards are non existent they will treat you as a joke.

All I wanted was a second had replacement for my
Drone Mavic Pro platinum + one battery

Great plans, options guide and website UI with competitive premiums