pinkhoney.co.uk Avis 159

I purchased a makeup bag . Prob my fault I didn’t check sizes I was a medium size but turned up small
So I sent it back never actually opened the case bag but I obviously opened the box it arrived in when there received it back they said sorry can’t give refund cause box was damaged . I have a photo of it it wasn’t damaged hardly at all and content inside wasn’t opened . They offered to send it back to me for 4 pounds bearing in mind I sent it back to them at 5.30 so I’ve already lost . So I just told them to keep it . They are wrong here and I wouldn’t order again or advise anyone to order from them .

Terrible customer service.
I ordered a product and an empty box arrived. The seal was still intact but the box had been opened at the side and held together with an elastic band to look closed. Immediately emailed customer service who sent me a picture of the box in exactly the same way I described (held together with an elastic band) and told me that as it looked sealed they wouldn't help me.
I'm now out of pocket and have no product.
I was really looking forward to trying this brand but after being called a liar by customer service I certainly won't be ordering again.
Don't buy from here unless you are willing to risk losing your money and having nothing to show for it.

I love my pink honey lipstick but unfortunately the lipstick itself has snapped in the lid and I’m unable to get it out or repair it. This is a brand new lipstick too so I’m quite gutted as I don’t want to spend my money on a brand new one seeing as I only recently brought this one. Other than that. The shade is beautiful and lasts me a while

First time trying the product and the reviews are true it’s absolutely brilliant. Highly recommend!

Purchased the lipstick, liner and gloss. Where to start. Lipliner colour (pretty girl) - Not a nice finish on me and wipes off in seconds, no staying power. Lipstick colour is dead (Delilah) and looks like foundation or concealer on the lips. The lipgloss (Angelic) looks a really nice shade in packaging but the pigment is lost on lips and the worst part is the texture feels really cheap and tacky when applied. Packing is ok. The only positive I have to give. Feel utterly cheated. Better lip liners in Poundland or glosses/lipsticks in drugstore brands. I wish I I never bought any of it!

I placed an order with Pink Honey and for some reason it put it for collection not delivery. I have tried multiple times to contact the company to sort this out but no response. Very disappointing!

My order number is #238904

added my order number and still waiting for it to be resolved!

I attempted to give them another chance after hearing many positive reviews about their BFF cream bronzer. I purchased the lightest shade available, which is also recommended for olive tones per the product description. However, both shades turned out to be too orange and too dark for me, even though I am not pale. They refused my request to return both products, despite them being unused, which breaches the Customer Rights Act as in previous cases. This brand hasn't made any improvements.

Additionally, there are no broken seals on any of the boxes since there weren't any. Under the Customer Rights Act, I am legally permitted to return an unused product for a full refund. Being a small business does not exempt you from this law, so I will have to open a dispute with my bank.

Bought their lip liner, lipstick and lipgloss. I’m over 50 and their products are so lovely! Best I’ve used. Please can you do more colours in your lip products please. Will be ordering more.

First time ordering from pink honey. I ordered the cream blush and my skin had a reaction to the product. Not blaming them as a company as these things happen. I contacted customer service to see if I could return the item or if the could offer a refund because it's waste of money when I cannot use. Absolutely awful customer service they were not interested in providing me with any help. It's a shame because they could be a good business if they offered customer service. I will not order again and I will not recommend to anyone.

Great product and customer service

Bought the cola cube tint and hold. Was solid as if dried out. Emailed with pictures and a video. I’ve emailed again and no response. Waste of money. .#223022

It does the job and keep them in place nicely, I would definitely recommend.

I placed an order last week which was marked as delivered, however the delivery photo clearly does not show my parcel and was not taken at my address. I have thoroughly checked around my property and there is no sign of it.

I contacted customer service immediately, but six days later I have still not received a response. I am currently waiting for confirmation from Royal Mail to determine whether the parcel was delivered to the wrong address. Overall, this has been a very frustrating experience due to the lack of communication and support.

Product was faulty/badly designed. Sent photos of how the eyebrow pen was extremely thick, and jet black - it looked so un natural. They wouldn’t let me return the product not even for store credit, I sent images of the product and how badly it came out, and explained several times I was using it correctly as per their videos. Will avoid this company going forward

Excellent product. Swift delivery. Cute packaging.

Love these lipsticks colour is exactly as described i will definitely be ordering again

I ordered a lip liner, lipstick and gloss from a Facebook reel. It looked a gorgeous pink. I ordered the exact same three products. They arrived and I used them and the colour was nowhere near. They were brown. When I looked, the lip liner was the wrong colour. I contacted customer service to alert them to the error. There was no apology and they claimed they put a note in to say the liner I chose wasn't available and they had put another in. Firstly, there was no note. Secondly, they should have contacted me to offer me a refund or let ME choose a replacement and thirdly the colour was completely different! Don't bother, waste of time.

Lovely colours bought the lip liner, lipstick and gloss, not a great product doesn't stay on more than an hour, it's not highly pigmented, shame really as I was expecting a lot more.

Fast delivery lovely products in beautiful packaging

excellent products, love using them