Pinkstones Avis 

Today I collected my new MG3 from pinkstones
I found it easy and quick the hole experience was amazing also the person who made it possible is named Steve Boltwood.
Thanks mate.

Dreadful after sales service. Issues with the car a month after buying it. They’re doing everything they can to make getting it repaired difficult.
Avoid them like the plague!!

Their customer service leaves a lot to be desired.

I saw a car online called them and agreed a deal including delivery. Part of the deal was I could pay part of the payment on my credit card.

They said they normally only accept a maximum of £1000 on credit card, but after checking the sales representative agreed I could pay £3000, the balance by bank transfer.

I held up my end of the agreement, paid £14,000 by bank transfer on the agreed day, tried to speak to call the sales representative 4 times to make the credit card payment only to be told late in the day, sorry we will only accept the £1000, you will have to pay the other £2000 by bank transfer.

That left me scrabbling around trying to find the extra money, which fortunately I was able to do, but they broke our agreement.

No one will accept a £3,000 telephone card payment they said, which is simply not true, there is no limit, they do have to pay fees tho, so I suspect they wanted to avoid that.

That said, I love the car, I'd by another MG in a heartbeat but not from Pinkstones Used Cars.

The car is good and was a fair price. However, the car was delivered late, because it wasn't sent for the MOT until the expected day of delivery, despite my telling them that there had been an advisory on the last MOT. Low and behold, the car then needed that exact advisory fixing. They told us that the car was ready, but someone had been sent home sick, so they could no longer deliver. When I said we could come and get it ourselves, the following day, that wouldn't be possible as they were too short staffed. Let's be honest, we all know the car wasn't ready. Makes you worry about what else they lie about and for that reason we would never use them again.
Then there's the deposit payment... Asked 3 times to confirm the card number that the deposit was paid with, as they'd lost the details. Finally, the snarky comment during the last call, to AGAIN ask for the card number, was the final straw for leaving the review.

Over 5 years I have had three cars from them now - MG ZS - MG4 and a second MG4.
The staff are dead helpful, nothing too much trouble and they always have time for you.
Richard the dealer principle needs a special mention as he has talked me through my purchases as well as the salesperson - no pressure here at all.
Looking for a car in Stoke on Trent, worth a chat.