Great welcome price, website was easy to navigate and storage was available same day. Very happy with location and access times. Only negative would be that queries do take a little while to receive a... Voir plus
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Lisez les avis des autres
Water bottles in the storage unit on arrival and haribo, nice touch, as very hot weather. Positive thing about pinkstorage is the 24hrs access ability, a bonus. On the negative side, could do with sol... Voir plus
L'entreprise a répondu
We've been really happy with the service from Pink Storage. The prices are very competitive, and the access hours are fantastic – we can easily pop in before or after work, as well as at weekends, whi... Voir plus
L'entreprise a répondu
Easy to register. But difficult to pay as site was overwriting on I phone but worked fine on I pad. Very nice lady phoned to see if I was having problems. Unit was spotlessly clean. Water & sweeties m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Pinkstorage
Écrit par l'entreprise
Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.
With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.
With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.
Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.
If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.
You can also call us and one of our helpful staff will assist you with any queries you may have.
Coordonnées de contact
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I have had so many problems from…
I have had so many problems from signing up to accessing the unit, 3 times charging me the wrong amount and today having an email upping the costs by more than 40% and then a £20 late fee being taken straight from my account. I previously deleted a 1 star review as they refused to correspond and this unfortunately is the only way you can get their attention!
I will be moving out of the unit like so many others have done due to the rising costs!
Edit following response.
The issues were resolved AFTER the post, not before as you mention. I have received NO comments regarding pricing as you have mentioned either. Please be truthful in your responses.
28 mai 2026
Avis spontané
Réponse de Pinkstorage
Hi,
We're sorry to read this review, particularly as the issues raised have already been discussed and resolved.
The payment in question failed due to an "insufficient funds" decline code returned by your bank. As a result, a late fee was automatically applied in line with our terms. Once the payment was successfully processed, the late fee was credited back to your account and the matter was resolved.
We have also responded to your queries regarding pricing. Like many storage providers, we periodically review rates, and customers are notified in advance of any changes.
We always aim to respond to customer enquiries and resolve issues fairly. We are disappointed that this review does not reflect the outcome that was reached.
We wish you all the best with your future storage arrangements.
Thanks.
Réponse de Pinkstorage
Thank you for the great review!
We're delighted to hear that you found the process fast and straightforward, and that our team provided excellent customer service along the way. Making storage simple and hassle-free is exactly what we aim for.
We appreciate you choosing Pink Storage and hope we continue to exceed your expectations.
Best wishes,
The Pink Storage Team
Réponse de Pinkstorage
Thank you for your review!
We're really pleased to hear that you found the sign-up process easy and that your container was clean and tidy on arrival. We take great pride in preparing our units to a high standard, so it's fantastic to know that made a positive first impression.
Thanks for choosing Pink Storage, and we hope your storage experience continues to be a great one.
The Pink Storage Team
So easy & clean!
13 mai 2026
Réponse de Pinkstorage
Short and sweet – just how we like it!
We're delighted to hear you found everything easy to use and that the unit met your expectations for cleanliness. Providing a simple, convenient storage experience is what we're all about.
Thanks for taking the time to leave us a review and for choosing Pink Storage.
The Pink Storage Team
Réponse de Pinkstorage
Thank you for your review!
We're glad you found the process easy and convenient. Being able to sign up and manage everything online is something many of our customers value, so it's great to hear it worked well for you.
We appreciate your feedback and thank you for choosing Pink Storage.
The Pink Storage Team
Réponse de Pinkstorage
Thank you for such a lovely review!
Comments like this really mean a lot to our team. We're delighted to hear that you've been happy with the service you've received and that we've been able to make your storage experience a positive one.
Thank you for your kind words and for choosing Pink Storage. We're always here if you need us.
The Pink Storage Team
Great service
9 mai 2026
Réponse de Pinkstorage
Thank you for the 5-star review!
We're pleased to hear you've had a great experience with us. While your review may be short, it means a lot to the team to know we're providing the level of service our customers expect.
Thanks for choosing Pink Storage and for taking the time to leave your feedback.
The Pink Storage Team
Réponse de Pinkstorage
Thank you for taking the time to leave a review.
It's great to hear that you've found our communication helpful and that you're receiving good value from your storage. We believe storage should be straightforward, affordable and backed by a team that's easy to get hold of when needed.
We really appreciate your feedback and your custom.
The Pink Storage Team
Price increas are ridiculas
Price increas are ridiculas, plus the recent notice that entry to Newport site will be via ANPR is at best more than confusing, given that when i took up a container it clear said was already ANPR worse still visited the site today to get items for a customer and ANPR Not working despite had already put the reg number of both my cars on my account and of course gate code no longer working clear will have to reconsider location for my storage needs.
24 mai 2026
Réponse de Pinkstorage
Hi,
Thank you for your feedback.
We're sorry to hear about your experience.
The Newport site has been transitioning to ANPR-only access, and we appreciate that this has caused some confusion. While the site has had ANPR capabilities for some time, the recent changes involve moving away from keypad access entirely. We apologise for any inconvenience caused during this transition.
Regarding access on the day you visited, there was a temporary issue with the ANPR system which has since been resolved. We understand how frustrating this would have been, particularly when you needed access to your unit.
With regard to pricing, we regularly review our rates to ensure they remain competitive with the local market. Even following recent increases, our pricing remains significantly below that of many traditional self-storage providers offering similar-sized units.
We appreciate your custom and would be happy to review your account if you would like to discuss your concerns further with our team.
Kind regards
I first gave a 5 star feedback when I…
I first gave a 5 star feedback when I originally had the unit, as I would get an extra 2 weeks half price which was working out about £15 per week. However I’ve had it about 10 months now. The price increases are ridiculous. I’m now up to £55 per week. They say it’s based on markets etc, but after speaking to other people with units, the prices we are paying per week vary. Some are paying more than £55 per week! 2 price increases I had, I didn’t have notification that they were increasing. The site is not secure as the gate is always open. It is not lit at night. So while it’s all well and good and easy to sign up and get your unit and have 8 weeks discount (after leaving a review), it’s not all roses. This is Ystrad Mynach site.
24 mai 2026
Avis spontané
Réponse de Pinkstorage
Hi,
Thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with the service when you first joined us, but we're sorry to hear that you are disappointed with the price increases.
Like many storage providers, we regularly review our pricing to ensure it remains in line with market rates. The price customers pay can vary depending on when they joined, promotional offers received, unit location, and previous pricing reviews. Even at £55 per week, our 20ft containers remain competitively priced, with many traditional self-storage providers charging considerably more for a similar amount of space.
We do send notifications of price increases to the email address registered on the account, although we appreciate that these can occasionally be missed.
Regarding security, the gate should not be left open outside of access requirements and we take any reports of this seriously. We are continually investing in site security across our locations and will ensure your comments regarding lighting and access are passed to the relevant team for review.
We appreciate your custom over the past 10 months and thank you for your feedback.
Kind regards,
Quick and easy
The contract was very easy to set up ,
I needed some storage quickly Pinkstorage did not disappoint .
16 mai 2026
Réponse de Pinkstorage
Hi,
Thank you for your 4-star review!
We're delighted to hear that you found the sign-up process quick and easy and that we were able to provide the storage you needed at short notice. We work hard to make renting storage as simple and convenient as possible, so it's great to know we delivered for you.
Thank you for choosing Pink Storage, and we hope to continue providing you with a great storage experience.
Kind regards,
Pink Storage
Easy to use and great storage space
15 mai 2026
Réponse de Pinkstorage
Thank you for your review!
We're pleased to hear that you found the service easy to use and that the storage space met your needs. We aim to make the whole experience as simple and convenient as possible, from sign-up through to access.
Thanks for choosing Pink Storage and for sharing your feedback.
The Pink Storage Team
Simple, Easy and Seamless
Simple, Easy and Seamless - From start to finish, couldn't ask for anything to work better than it has.
15 mai 2026
Réponse de Pinkstorage
What a great review to read!
"Simple, easy and seamless" is exactly the experience we aim to provide, so it's fantastic to hear everything worked smoothly from start to finish. Knowing that the process exceeded your expectations is a huge compliment to the team.
Thank you for choosing Pink Storage and for sharing your experience. We really appreciate your support.
The Pink Storage Team
Everything is brilliant it is so easy…
Everything is brilliant it is so easy to to book and reserve your container and register your vehicle. We have had to register the van every time but it is only a slight delay - very happy
15 mai 2026
Réponse de Pinkstorage
Hi,
Thank you for your fantastic 4-star review!
We're delighted to hear that you've found the booking process simple and easy, and that registering your vehicle has been straightforward. We appreciate your feedback regarding having to register the van each time, and we're pleased to hear it's only caused a minor delay.
Thank you for choosing Pink Storage. We're glad you're happy with the service and look forward to continuing to provide you with a great storage experience.
Kind regards,
Pink Storage
The support staff throughout setup.
14 mai 2026
Réponse de Pinkstorage
Thank you for your review!
We're delighted to hear that our support team made a positive impression during your setup process. Our staff work hard to ensure customers get the help they need quickly and efficiently, so it's always rewarding to receive feedback like this.
We appreciate you choosing Pink Storage and hope you continue to enjoy your storage experience with us.
The Pink Storage Team
Fairly easy and swift.
Fairly easy and swift.
Not to forget ,I actually had a lady answer the phone!!, always amazed to have a human not a bot answer.
Great in general.
One downside week 12 gets very expensive!
Sorry
11 mai 2026
Réponse de Pinkstorage
Thank you for the review!
We're glad you found the process quick and straightforward, and we're especially pleased to hear that speaking to a real person made a difference! We know that sometimes customers just want to speak to someone who can help there and then, so we'll be sure to pass your comments on to the team.
We also appreciate your feedback regarding pricing after the introductory period. Our opening offers are designed to help customers get started, with longer-term rates remaining competitive for the size of space provided.
Thanks again for your feedback and for choosing Pink Storage.
The Pink Storage Team
Very helpul
Recently booked a unit with them,but it was never used,as it needed photo ID, unfortunately passports were in removal van. Had some initial issuestrying to get in touch to cancel. When I got to the right department they were very helpful and quickly reimbursed me. Thankyou all for your help.
5 mai 2026
Avis spontané
Réponse de Pinkstorage
Hi,
Thank you for your 4-star review!
We're pleased that, although you didn't end up using the unit, our team was able to resolve the issue for you and arrange a prompt refund. We understand that moving can be a busy and stressful time, and we appreciate your patience while the matter was being sorted.
Thank you for your kind words about our team. We're glad we were able to help and provide a positive outcome.
We wish you all the best with your move.
Kind regards,
Great value and easy to access
Price, ease of use and clean and tidy unit - they even left some water and sweets for us!
12 mai 2026
Réponse de Pinkstorage
Thank you for the fantastic review!
It's great to hear that you've found the storage to be good value, easy to access, and that your unit was clean and tidy when you arrived. We're also glad you enjoyed the little welcome treats – we like adding a few small touches to help customers settle in.
We really appreciate you taking the time to share your experience and hope Pink Storage continues to serve you well.
The Pink Storage Team
Amazing so easy to use best storage…
Amazing so easy to use best storage I’ve used would highly recommend
11 mai 2026
Réponse de Pinkstorage
What a brilliant review – thank you!
To be called the best storage you've used is a huge compliment, and we're delighted to hear that you found everything so easy to use. We work hard to make storage simple, convenient and hassle-free, so it's great to know we've delivered that experience.
Thank you for your recommendation and for choosing Pink Storage. We really appreciate your support.
The Pink Storage Team
The service by the Advisor on the phone…
The service by the Advisor on the phone on the day of hire, Service was so outstanding, willing to help with everything.
8 mai 2026
Réponse de Pinkstorage
Thank you for taking the time to leave such a positive review.
We're especially pleased to hear about the service you received from our advisor on the day of hire. Our team takes great pride in helping customers through the process, so it's wonderful to know their willingness to assist made such a positive impression.
We'll be sure to pass your kind comments on to the team member involved. Thank you for choosing Pink Storage, and we hope to continue providing you with excellent service.
The Pink Storage Team
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