Great welcome price, website was easy to navigate and storage was available same day. Very happy with location and access times. Only negative would be that queries do take a little while to receive a... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Water bottles in the storage unit on arrival and haribo, nice touch, as very hot weather. Positive thing about pinkstorage is the 24hrs access ability, a bonus. On the negative side, could do with sol... Voir plus
L'entreprise a répondu
We've been really happy with the service from Pink Storage. The prices are very competitive, and the access hours are fantastic – we can easily pop in before or after work, as well as at weekends, whi... Voir plus
L'entreprise a répondu
Easy to register. But difficult to pay as site was overwriting on I phone but worked fine on I pad. Very nice lady phoned to see if I was having problems. Unit was spotlessly clean. Water & sweeties m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Pinkstorage
Écrit par l'entreprise
Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.
With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.
With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.
Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.
If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.
You can also call us and one of our helpful staff will assist you with any queries you may have.
Coordonnées de contact
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Pinkstorage
Thank you for your fantastic review.
We're delighted to hear that you found the rental process easy and that everything has been great. We appreciate you choosing Pink Storage and thank you for taking the time to share your experience.
Craig
Pink Storage
We were very pleased with pink storage…
We were very pleased with pink storage you can see they are very professional in the service they provide as well as being helpful & friendly i would have no hesitation recommending pink storage to everyone
1 juin 2026
Réponse de Pinkstorage
Thank you for your wonderful review.
We're delighted to hear that you were pleased with your experience and found our team professional, helpful, and friendly. It means a lot to us that you would recommend Pink Storage to others.
Thanks,
Pink Storage
Réponse de Pinkstorage
Thank you for your review.
We're pleased to hear that you found our location convenient and easy to find. We appreciate your feedback and thank you for choosing Pink Storage.
Thanks,
Pink Storage
Very easy to setup and gain access
Very easy to setup and gain access, the 50% discount for the first few weeks is very welcome.
22 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're delighted to hear that you found the sign-up process easy and were able to gain access without any issues. We're also pleased that the introductory discount was helpful.
Thanks,
Pink Storage
Tried to update payment card details…
Tried to update payment card details after receiving an email saying it had failed.
Updated and paid on new card within 15 mins and somehow still recieved a late payment fee that is more than the weekly storage.
Payment was due today, and has been paid today.
Update…..
After emailing the helpdesk, Pink storage kindly removed the late fee, much appreciated and review amended.
30 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're sorry to hear about your experience. If you could contact our support team with your account details, we'd be happy to look into this for you and review the late payment fee.
Thanks,
Pink Storage
Réponse de Pinkstorage
Thank you for your review.
We're pleased to hear that you found our service easy to use and that the automated system worked well for you. We appreciate your feedback and thank you for choosing Pink Storage.
Thanks,
Pink Storage
Réponse de Pinkstorage
Thank you for your review.
We're pleased to hear that you found the setup process easy and that everything is going well so far. We appreciate your feedback and thank you for choosing Pink Storage.
Thanks,
Pink Storage
So far so good.
So far so good, you get a shipping full container for storage for a real cheap price. The customer service have always been good with any questions that I have had.
18 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're delighted to hear that everything has been going well so far and that you've found our storage to be great value. It's also great to know that our customer service team has been able to help with any questions you've had along the way.
Thanks,
Pink Storage
Hey just tie’d into you and was all…
Hey just tie’d into you and was all smooth happy days
26 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're pleased to hear that everything was straightforward and that your experience was smooth from start to finish. We appreciate your feedback and thank you for choosing Pink Storage.
Thanks,
Pink Storage
Réponse de Pinkstorage
Thank you for your review.
We're delighted to hear that our team was great and helpful when you contacted us. We really appreciate your feedback and are pleased that you had a positive experience.
Thanks,
Pink Storage
Quick and easy to set up had the…
Quick and easy to set up had the container within 10minutes. Container looks very secure
20 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're delighted to hear that the sign-up process was quick and easy and that you had access to your container within minutes. It's also great to know that you found the container secure.
Thanks,
Pink Storage
Really quick and easy to set up
Really quick and easy to set up, and I was able to access my unit straight away, which was great. The unit size was perfect for what I needed. My only concern is the security – the main gate is often left open, so it doesn’t always feel as secure as it should.
19 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're delighted to hear that you found the sign-up process quick and easy and that you were able to access your unit straight away. It's also great to know that the unit size was perfect for your needs.
We appreciate your feedback regarding the main gate and take security very seriously. We will pass your comments on to the relevant team to review.
Thanks,
Pink Storage
Excellent customer service
Excellent customer service, and very reliable,and the size of the store is very good and security system very impressive.
25 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're delighted to hear that you received excellent customer service and found our storage reliable. It's also great to know that you were happy with the size of the unit and impressed with the security measures in place.
Thanks,
Pink Storage
Réponse de Pinkstorage
Thank you for your review.
We're pleased to hear that you found our communication good and our storage great value for money. We appreciate your feedback and thank you for choosing Pink Storage.
Thanks,
Pink Storage
Pricing and unable to speak to anyone
Have tried to ring, text, WhatsApp, log through the portal and message on Facebook. Impossible to get in contact.
Trying to cancel before even accessing the unit due to other many reviews regarding pricing hiking up and would rather not move all of my contents into this only to then need to move back out once they start increasing the pricing the way other customers have said. I need to know what will be paying going forward and not be hit with a bill that is out of my price range.
Can someone please get in contact to cancel my unit and refund me. I can not upload an image of the unit clean and empty as I have not even accessed the site and tried to contact/cancel within an hour or 2 of putting the deposit down.
Thanks
Becca
30 mai 2026
Avis spontané
Réponse de Pinkstorage
Hi Becca,
Thank you for your email.
I can see that your messages were sent at around 1am on Saturday morning when our office was closed and no staff were available to respond. As soon as your request was seen, the unit was cancelled and a refund was processed for you.
In regard to pricing, we offer a discounted introductory rate for the first 8 weeks, after which the unit moves to the standard storage rate. This information is provided during the sign-up process. Even after the promotional period ends, our rates remain highly competitive and are typically well below those offered by many other storage providers in the area.
We're sorry to hear that you decided not to proceed with the storage, but we can confirm that your cancellation and refund have been dealt with.
Kind regards,
After a mix in container number
After a mix in container number, they contacted me and sorted a new container out
23 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're pleased to hear that the issue was resolved quickly and that our team was able to arrange a new container for you. We appreciate your understanding and are glad we could get everything sorted.
Thanks,
Pink Storage
Fast customer service
Fast customer service, clean and tidy storage container, I'm very satisfied.
15 mai 2026
Réponse de Pinkstorage
Thank you for your review.
We're delighted to hear that you received fast customer service and found your storage container clean and tidy. It's great to know that you're very satisfied with your experience.
Thanks,
Pink Storage
Réponse de Pinkstorage
Hi,
Thank you for your fantastic 5-star review!
We're delighted to hear that you've had an excellent experience with us and that you found our service faultless. Feedback like this means a lot to the team and helps us continue providing the best possible service to our customers.
Thank you for choosing Pink Storage, and we look forward to continuing to support your storage needs.
Kind regards,
Absolutely 💯 fab easy as 123 and so…
Absolutely 💯 fab easy as 123 and so professional units are dry clean and excess able love how you drive up to the gates vehicle recognition your name comes up to welcome you unit no and gates automatically open loved it and thank you for my little gift 💯 recommend your company
21 mai 2026
Réponse de Pinkstorage
Wow – what an amazing review!
We're thrilled to hear how much you enjoyed your experience with Pink Storage. It's great to know the ANPR access system made things easy for you and that the welcome message and automatic gate entry helped make your visits that little bit smoother.
We're also pleased you liked the welcome gift – it's the small touches that we hope make a difference.
Thank you for your recommendation and for taking the time to share your experience. We really appreciate your support and look forward to continuing to provide you with a great storage experience.
The Pink Storage Team
I have had so many problems from…
I have had so many problems from signing up to accessing the unit, 3 times charging me the wrong amount and today having an email upping the costs by more than 40% and then a £20 late fee being taken straight from my account. I previously deleted a 1 star review as they refused to correspond and this unfortunately is the only way you can get their attention!
I will be moving out of the unit like so many others have done due to the rising costs!
Edit following response.
The issues were resolved AFTER the post, not before as you mention. I have received NO comments regarding pricing as you have mentioned either. Please be truthful in your responses.
28 mai 2026
Avis spontané
Réponse de Pinkstorage
Hi,
We're sorry to read this review, particularly as the issues raised have already been discussed and resolved.
The payment in question failed due to an "insufficient funds" decline code returned by your bank. As a result, a late fee was automatically applied in line with our terms. Once the payment was successfully processed, the late fee was credited back to your account and the matter was resolved.
We have also responded to your queries regarding pricing. Like many storage providers, we periodically review rates, and customers are notified in advance of any changes.
We always aim to respond to customer enquiries and resolve issues fairly. We are disappointed that this review does not reflect the outcome that was reached.
We wish you all the best with your future storage arrangements.
Thanks.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.