Pinnacle Group Avis 

Lois was very quick and helpful in responding to an issue i had.
Emailed me, keeping me updated. And resolving the issue at hand, with a positive outcome
Thank you

After my bikes were stolen from the bike storage area, I contacted Pinnacle Group (the current managing agent) for support. Their responses were inconsistent and unhelpful: at first I was told CCTV could be shared with the police, then later told the footage had already been deleted after one month. When I asked for maintenance records relating to the storage lock (which was broken at the time of the theft), they said they had no records because these had not been handed over by the previous agent (FirstPort).

Instead of investigating properly or assisting residents, Pinnacle dismissed my complaint and closed the matter without action. This left me with no support and forced me to escalate to the Ombudsman.

Based on this experience, Pinnacle’s handling of serious security and resident concerns has been extremely poor. Their communication was contradictory, and they showed little accountability or willingness to resolve the issue.

For our March Out at RAF Leeming, the Housing Officer, Jade Brown has been brilliant throughout. She was more than happy to come out and discuss any issues on multiple pre-march out appointments. Offering advice and guidance on how best to get the MQ to the required standard. Then even afterwards, helping me retrieve wrongly delivered post. Excellent help!!!

Squeaky clean at every corner. All utilities ready to go.

We would like to express our sincere appreciation for the support and professionalism shown by Mr. David Bruce, during our pre-march out process. He was not only kind and approachable but also extremely thorough in identifying the key areas that required our attention, namely the walls, carpets, kitchen, and toilets. His advice was practical and solution-focused, even going so far as to recommend specific places where we could purchase the necessary items to carry out the repairs.

Thanks to his clear guidance and willingness to assist, we were able to address all the concerns efficiently and in good time. This proactive approach resulted in a minimal charge of only £16.37 during our final march out, which is a testament to how helpful his input was.

I genuinely appreciate the help and kindness extended to us, which made the entire process smooth and stress-free. It allowed us to leave our former address in good spirits, knowing that everything had been handled properly and respectfully.

Thank you, Mr. David Bruce(Catterick)!

They are really good at responding to email requests and I am mindful Pinnacles are a lot better than other management companies.

Emmanuel, as our site manager is very responsive and seeks to deliver even when under resourced. He has done a really good job in ensuring the remediation of the cladding and balcony issues. Which I am really grateful for, as I can imagine that would not have been an easy thing to coordinate.

I need to be fair and take all factors into account when providing a rating against the service.

Thank you and please keep it up.

I was moved into our house in Catterick today by David Bruce he was lovely and had answers to any questions I had, explained everything perfectly with no dramas. Thank you David.

Stuck with these as a serving soldier. Let down again by those in positions of power. Got told my allocated house was ready in August. I couldn't change my move-in date due to waiting for my wife's visa to be approved; the account wouldn't let me so I had to phone up. The visa was granted so I called to change the move in date which was granted. I purchased hers and my sons flight and then got told the move in date was reverted back. So now she and him will be coming before the move in date with nowhere to stay despite the house being ready back in August due to being allocated back in Easter. No care or human element to it. The call centre staff are rude and dont care.

Furthermore, moved in now. Shower has leaked to the kitchen, outside drain blocked. Trying to get through to anyone as the former is an emergency but told im 2 mins on hold despite being on hold for over 30 mins. Hard enough moving in and stress that incurs, but you dont need all this. Housing officer didn't show for 14 day obs, and not responding

Craig Watmough at the high impacts team has been very good for us. We were going around in circles after requesting SFA in a particular area due to a health issue. However, once I got a call from Craig, he immediately sought to solve my problem and whilst I don’t have a house yet, Craig’s reassurance has helped ease our situation. A credit to Pinnacle.

Darren Eighties was very helpful explaining processes and procedures. He was also friendly and professional

Poor initial service to get the job allocated with a date. Very good follow up by the complaints team when tasked and I was kept informed of progress throughout.

So after a huge mixup with move in date and time, a lot of panic .One phone call later a housing officer was found. A big thank you to our HO David Bruce at catteick for going out of his way, taking the job on very short notice and getting issued sorted promptly. Turned a very bad day into a good one. Thanks again.

Unfortunately we were moved to Pinnacle from another Housing Association which, stupidly, we thought couldn't be as bad as Peabody whom we were then with. How wrong can you be? They are even worse. We purchased 40 % of our property via the DIYSO scheme over 30 years ago. Unfortunately my husband passed away leaving me firstly with no support whatsoever from the housing association and secondly leaving me unable to staircase due to loss of his income, he was only 40 years old when he passed leaving me not only with an incompetent housing association but 2 young children. The property was £79,000.00 - rent £140.00. 32 years on rent now £695.00! And to think Northcote, the original housing association classed themselves as a charity 🤣

Today I have had Mr Singh on the phone yet again. After countless conversations I wouldn't trust him with my grandson's moneybox let alone work within a money orientated role.

Unfortunately I am left, yet again, having to take this matter higher. Who do these people think they are?

For My Move Out at Catterick(Marne Barracks) with Housing Officer David Bruce. Everything was smooth and the process went well. David is very professional and well in touch with his role on the job, He was very informative during the whole process. In the end there was no hiccups or anything to dispute.

David Bruce was a really good help gave me all the information i needed and went through the march in in good detail

thank you very much

Fantastic service provided, which if I am fair I cannot negatively comment on. I would like to highlight Mr David Bruce for his professionalism and willingness to assist. Patrick Armstrong.

perhaps do the cleaning that we pay for this company is totally useless
The cleaning is just awful in fact I would say no cleaning done at all
I have just checked the so called cleaning which was meant to be done in my block this morning
NOTHING DONE

Thank you to our Estate Manager Darren for going above and beyond today (bank holiday Monday), to assist with an issue with our cooker. Awesome stuff mate

Would not even rate one star… appalling from start to finish. Double standards throughout, failure to complete any process on their part. Poor communication, inability to complete and retain and important information. Actually wish I could get this company wiped off the face of the planet

Darren has been very helpful. Pleasure having him as building manager.