Pinnacle Group Avis 

I had a great experience with Pinnacle team especially with Craig while dealing with the issues in my SFA. Craig was extremely helpful, professional and patient throughout the process. He took the time to understand my request, guided me through the available options and ensured everything was handled smoothly.

Thanks to his support and clear communication, the process was much easier than expected. I truly appreciate his dedication to helping customers and making sure the issue was resolved efficiently. Excellent customer service and a very positive experience overall. Thank you!

Quick response to repair, dealt with by Alessia Musca with great efficiency. Repairs completed very satisfactorily. .

I am a solicitor and I have been acting in sales for Hale Village residents for some years now. I have always found Pinnacle incredibly helpful with enquiries. Thank you.

Via David Bruce we did a move in & out over the last year. Well communicated, professional comms, helpful advice. Moving home is never stress-free, but David's role in this was good. More generally, some minor frustrations/delays when emailing Pinnacle multiuser accounts to liaise about routine inspections etc.

Poor management of service charges (go up by quite a bit every year) never engage with residents and concierge staff are always late or finish early also never use the tools such as Ark app to log information like packages waiting to collected from the mail room.

Alexandra Wilson was consistently responsive, efficient, and professional. She handled my request quickly and kept me updated at every step.

Finish a job to an acceptable level

Arrive on time and not miss appointments

Give more notice for Asbestos ceilings being taken down

My pre move experience from Catterick was really good. I had a 2 month old at the time, and was already anxious with the packing and everything else. David Bruce was really reassuring. He not only explained what was required, but we went from room to room and he advised on what we could do to make the change over easier. He was very professional and emailed me more information with more hints and tips to make the move easier. He's assistance and kindness made my experience bearable and less stressful.

Liam has been outstanding throughout our move process. He has been proactive, consistent and genuinely compassionate, and he has taken the time to understand the welfare pressures behind our move. Communication has been clear, regular and realistic, and he has gone above and beyond what we expected to help us progress things properly. Liam has made a very stressful situation feel manageable, and the difference his support has made to our family is significant.
I also want to mention Leah, I only had one brief interaction with her but she was brilliant, helpful and professional, so thank you to her as well.
One area for improvement is consistency of service across staff. On two occasions I dealt with Lisa, and the experience was the opposite. She was very short and robotic, and it did not feel like she took time to review the situation or look into the details before responding that lack of care and attention adds stress quickly, and the contrast with Liam was stark.
Thank you again to Liam and Leah.

Very slow to sort out issues in the apartment block sometimes up to one month to get someone out to fix a problem, very very poor service. Issue I first highlighted still not been resolved

Michelle and lady D professional and great to work with !
Always answering my questions and helping me with everything
Thanks ladies

Very kind and helpful.

The issue was dealt within hours being reported to the Property Manager. He made sure that he was on site even if it was a Sunday and listened to all the complaints reported.
Many thanks for the promptness.

From viewing to move in at 404 Wembley Way, Zeeshan was nice and informative. He made me feel comfortable and was willing to answer any questions I had. The team who organised the viewing to the team on-site have been brilliant and their help was much appreciated. Looking forward to staying at Wembley Way and making this my permanents home!

Zeeshan has been amazing, every issue i had he has quickly sorted, he listens to the residents takes action and brings solutions.

I appreciate all the effort and support he has provided.

I live on the bowery building and Zeeshan has been a great help to our building as a manager, making things happen he go beyond to try and help us with any issues we are having eg: lift breaking down frequently, stranger entering the building unauthorised, vandalism etc. Thank you Zeeshan

Zeeshan has been very supportive of the issues with Wembley Park properties however for matters beyond his authority and control, it sometimes takes ages. Last evening Zeeshan resolved water supply issues very swiftly and generally he is always forthcoming to all residents.

Zeeshan is very helpful, kind and always willing to help with issues.
Good manager with respectful and kind attitude.

Throughout my Army career, I have engaged with numerous Housing Officers from both the Defence team and Pinnacle. Although I have always raised matters within my entitlement, I have often struggled to achieve a satisfactory outcome.

Over the past six months, I have been working with Craig Watmough regarding a housing allocation issue, and his support has been exceptional. His professionalism, proactive approach, and outstanding problem‑solving skills have been evident throughout. He has liaised with several Housing Officers and the Housing Allocation Officer to ensure my case was properly considered.

Craig’s dedication, behind‑the‑scenes effort, and unwavering commitment have directly contributed to the successful allocation of SFA within my entitlement. He is truly an asset to the Pinnacle team, and one they should be proud of. Without hesitation, I would recommend that anyone experiencing housing difficulties speak with him — I am confident he will go above and beyond to assist.

Thank you, Craig.

Very friendly and professional service from Michelle who was always ready to answer any queries and get paperwork over to me fast.