Pinnacle Group Avis 

Alexandra Wilson was extremely helpful today and a pleasure to deal with

Disappointing. No gym, after 1 year of buying the property at Crossways. Electric charge for cat at 47p is a robbery. Service charge increase of 35% in the first year despite failure to provide gym. What a disaster.

We wanted to take a moment to express our heartfelt gratitude for everything Liam has done so far, to help us secure our new home. Before we connected with Liam, the process felt overwhelming - calls and emails went unanswered, and we were left feeling frustrated and disheartened.
From the very first conversation, Liam completely changed that experience. His kindness, empathy, and efficiency have been remarkable. He not only reassured us that what we needed was possible, but acted quickly to make it happen. Providing a safe and secure home for our family means the world to us, and his ongoing support has been amazing.
We truly can’t thank him enough for going above and beyond. His professionalism and care have made all the difference.

The housing of our families is, self-evidently, of paramount importance. And this is the mandate carried out by Pinnacle, with considerable room for improvement.

David Bruce (Catterick) was professional in his work. He came well before the appointment time knowing I had to travel far to the new SFA. He also showed me what necessary steps I need to do when closing my utilities bills (I.e submitting my final gas and meter reading). Thank you for your help and advice in marching out the property.

David Bruce from Catterick visited this morning to conduct a pre march out. The process was fully explained to me and felt like there was no rush. He answered all of my questions and even left his contact details for use if I had further questions.

Marched in yesterday by David Bruce in Catterick. Smooth move in, everything explained properly, friendly service.

David Bruce just moved me into my new property with no fuss and was friendly and helpful throughout the process

I had both my pre-march out and march out with Jade Brown. She made everything so easy and explained to me what I needed to do. Whole process was very smooth. Thank you.

I am a serving member of the British army, entitled to surplus housing however I have not heard anything back from my application, and I am supposed to be moving in, in 11 days. I have inputted the date of my wedding (1 Dec) and the details needed (I am currently deployed over seas so my partner is trying to deal with this but nobody is speaking to her). And nobody has told us anything.
What is the point of opening SFA applications up to long term relationships if you just ignore applications and don’t help them. I submitted an application for SFA months ago and now I am facing being homeless in 11 days because of not hearing anything. Ridiculously bad customer service. If you MUST reply to a married person within 2 weeks, why is it okay to ignore everyone else for months and leave them homeless?

I had a great experience with Mr David Bruce as he made me feel welcomed into my new home, he explained everything about the house to me with great clarity so that I have no issues down the line and also provided me with adequate sources to contact them. I would highly recommend pinnacle group.

Timely resolution of a power outage at our apartment block, with clear communication from Alexandra along the way.

Jade made the March out a pleasant experience , put us at ease with any worries that we had regarding the property .
Overall nice and easy march out

Sue Flynn- our housing officer, has been absolutely fantastic and extremely helpful throughout our march out procedure. Thank you so much.

Dave moved me and my family out of a home and he was thorough with his checks, explained everything so we understand and I walked away knowing all the information I needed. Houses were well maintained and it’s good to see the housing officer holding himself to them standards. Thanks once again Dave. Joe.

Jade's support during the pre-march out and final march out phases was invaluable, offering comprehensive information and guidance to ensure our service property met the required standards for handover. The march out process was efficiently executed and proved to be less complex than anticipated. Thank you Jade.

Exceptional faultless service provided! Very friendly and caring attitude. Highly recommend!

I was extremely happy with my experience today Nicole was amazing very easy to talk to and listened to everything I had to say, she also sorted an on going problem with a leak under my sink, a big thumbs up from me.

I had a pre-march out which was conducted by David Bruce in Catterick and he was very helpful and explained everything that was going to happen.

I've had an excellent experience with collecting the keys of my first SFA. Thanks to our housing officer, David Bruce in Catterick Garrison for his professionalism and kind assistance . The condition of the house was on the top as explained.