Pirates Cave Chandlery Avis 

Hi all I must admit I really only tend to leave a review when I am hacked off, this time it's Pirates Cave and Seago. I did some research as I wanted lightweight inflatable dinghy, I found the Seago Lite 2.5m and read that the boat itself nothing else weighed in at 13.7KG as was quoted on Seago and Pirates Cave and any other site I could find. So I ordered it from Pirates Cave and they were excellent in getting it to me quickly, the next day, so great. On delivery I noticed the box felt heavy and that puzzled me, so I opened it and weighed just the dinghy, it was over 17KG nearer 18KG. When I informed Pirates Cave they did seem to grasp the importance of the stated weight (reason for purchase) whilst they agreed to do something and not quickly. I had to wait until they had spoke with Seago. Seago agreed with me about the weight, but instead of contacting me or offering to make it right, they both got straight on with changing their websites! I had to chase Pirates Cave again to arrange a collection, despite being told they would call me. Then the chap made it clear to me, that he was doing me a favour taking the item back! Now call me sensitive but I got a bit upset, they only cared about covering their as*es changing websites pages to match the real weight, despite the fact it is in the PBO review of light weight tenders. Instead of offering to make it right or focusing on customer service, I was asked if the dinghy was in resaleable condition? I was and am not impressed with Pirates Cave and their lack of any customer service. So yes whilst everything is good they fine to deal with, but when things are not right do not expect anything from them, just some bum covering, they will do nothing to put things right unless you chase them and remember they will be doing you a favour when they act! Crap customer service! If I can I plan to leave Seago a bad review as well, I hope Seago are busy writing to all registered owners of the Seago Lite and asking are they happy with the weight of their light weight dinghy! I know they are not going to do that! My reply to Pirtaes Cave Reply Response - I was not rude and no apology was made by your staff that is not true. I asked for manager, I was told he would call when available, 7 days and still no call from a manager and as yet still no refund. I have initiated each call with you nothing from you at all and certainly no apology. A decent company would say look let us get another dinghy out to you, don't worry we will collect and sort this and manager should have made it a priority to resolve, but no your website update is more important.

Order received in 48hrs, only it was damaged.
Went through there return procedure they had it back in 2 days 8 days ago and I've still not received my refund and some idiot on the phone today told me I need to wait another 5-7 days for refund and then a further 7 days for postage return costs.....
Only one bloke sounded genuine (Ian)
Put a negative review in and I've got my money back ..... Amazingly.
Thank you Nathan

Good price, swift delivery!

Service was excellent, no problems there but I wish the lifejacket had not come mounted on a massive piece of plastic which I now have to dispose of.

Great service as always. Very helpful team and always do everything they can to help you.

Ordered two different thicknesses of ropes and different lengths, was able to choose the lengths I wanted which is one of the main reasons I chose this company over companies offering fixed lengths.
Delivery was instant.
Very, very pleased with products and company.

Good website. Swift despatch. Items arrived safely, well packed.
Very happy with service and will use again.
Thank you.

Chandlers delivered goods within 48 hours they were exactly as described and the lowest price I could find for the product

These guys are great to deal with!

Competitive prices from the outset drew me to them, but I needed to query a detail on one item and I needed delivery relatively quickly.
One call and my query was answered, and they then jumped straight on the phone to their supplier to source an out of stock item for me.
Great, informed and personal service - highly recommended.

Great service, price and delivery, what more is there to say except thank you.

Ordered a new lifejacket and it arrived the following day! Brilliant service.

Following the purchase of two excellent ebikes I subsequently had an issues with the batteries. The response in dealing with the matter by Nathan, the Manager, as well as the manufacturers was exemplary. The problems were rapidly resolved in a most satisfactory manner. I am extremely impressed with the way Pirates Cave operates and cannot rate them too highly. I am a very happy customer! Thanks.

Ordered a Sevylor 12V pump. This arrived early. I wanted it to pump up my Kampa air awning but knew in advance that the adaptors were not designed for this purpose so i modified the ones supplied and everything worked better than expected.

Very happy with delivery and price from Pirates Cave.

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Product arrived promptly and was exactly as described.

Used them a few times. All good.

Very disappointing service, places an online order back in March which was my first dealings with Pirates Cave, after 3 weeks of no order confirmation or any communication I called to chase my order, I'm told they are keeping my order as some of the items are out of stock and they wouldn't have a date to when they might arrive, after being spoken to in a rude manner being told "we are very busy at the moment so can't guarantee all orders will be despatched promptly"! 3 weeks will no communication and not contacting me to ask if I wanted the in stock items to be sent, cancel the whole order or wait for them to be in stock is poor!

Having given them the benefit of the doubt and fact they are struggling to get stock due to Covid I've placed a second order, only two items! Both items were the wrong items!
After a bit of messing around I get one correct item as the second isn't available.
Again over a week later no communication and no refund.
After having to call yet again, the refund was overlooked!
Very poor service, I'm sure going to to pick stuff up is fine but ordering online and having it delivered just isn't worth the time and hassle.

Great service as always fast nxt day delivey.keep up the good work even with the extra on posting my coolent was still £25 cheper.

Product arrived within 24 hours of order.