Pjlivesey Group Avis 

Bought a “luxury apartment” from PJlivesey which was billed as being an amazing opportunity. Basically an opportunity to bankrupt people.
They have done such a shoddy job of the building that we are already nearly £300,000 into repairs awaiting insurance responses, have multiple leaking balconies that need rectifying, constantly leaking and rupturing water tanks/pipes, windows that leak, building compartmation that was never done and now needs to be rectified, awfully fitted fire doors that we are having to pay to rectify etc etc etc.
Customer services aren’t interested in sorting out any issues and so instead us idiots that bought homes with them are footing the bills for their shoddy work and absolute incompetence!!
My advice - steer clear of any of their developments!! They are an absolute bunch of cowboys and crooks! Luxury developments my arse!

One of their employees starting shouting abuse at me and my pregnant wife while we were trying to park up on a car park they were claiming was closed which was not. The situation was handled but this did cause a lot of distress. Considering this is how they act I would not consider them reliable and would not purchase anything they offer.

Customer care is a joke. 2 months of a leak from the upstairs flat at into my late mother-in-law’s at Tapton Court all they have offered is to schedule a phone call we can’t now sell the flat until this is repaired

I recently purchased a premium-priced “former show home” property from PJ Livesey, marketed extensively as a luxury, high-specification home with premium upgrades throughout — upgraded flooring, carpets, lighting, fixtures and fittings, and an exceptional finish. “Premium” is a word repeatedly used throughout their marketing material and sales process, and naturally buyers pay a significantly inflated price for an ex-show home on that basis.

Unfortunately, my experience since completion has been nothing short of shocking.

Upon handover, multiple issues immediately became apparent. The washing machine had not been plumbed in correctly, and the electrics on the top floor were not functioning. When attempting to switch lights on, nothing worked. After reporting the issue, a plumber attended the property and, incredibly, attempted to rectify electrical wiring while being guided over the phone by an electrician.

During that call, it was stated that it was “lucky nobody had been killed” because the wiring had allegedly been connected incorrectly and was touching bare metal. This was particularly alarming given that tenants, including young children, were moving into the property that same day. Had the issue not been identified, the consequences could potentially have been extremely serious.

The washing machine was eventually connected, but then leaked due to what appeared to be incorrect installation.

We also later discovered that the solar panels — part of the “energy efficient” specification used during the sales process — were not connected and had not been properly commissioned. Rather than arranging for this to be resolved directly, I was simply sent certificates and manuals and effectively left to try and navigate the issue myself. As a buyer, I should not be expected to carry out or organise installation work that should already have been completed and signed off appropriately.

The flooring situation has been equally disappointing. The lounge and hallway floors contain deep scratches and marks throughout, to the extent that the property looked heavily worn despite being sold as a “brand new” premium home. Prior to completion, I was expressly assured in writing that any marks or defects arising from the property’s use as a show home would be rectified before handover. That clearly did not happen.

This matter is now progressing through legal channels because the flooring requires substantial replacement works. My experience so far has been that concerns are either dismissed as “wear and tear” or simply ignored entirely.

Most recently, tenants reported water ingress issues caused by blocked guttering and defects around the canopy/drainage system, resulting in water entering the property. Again, despite these issues being reported, meaningful action has not been forthcoming.

In the space of just a few weeks, I have experienced:
• Electrical safety concerns
• Plumbing installation failures
• Water leaks and ingress
• Unconnected solar panels
• Significant flooring damage
• Repeated lack of response and aftercare

For a developer positioning itself as “premium”, the aftercare and customer experience have, in my opinion, fallen significantly below expectations.

What is also deeply concerning is that, from speaking with other owners, these issues do not appear to be isolated. I am personally aware of substantial complaints across two separate Didsbury developments, where some residents have reportedly been waiting several years for remedial works to be completed. I have also been informed of ongoing roofing and water ingress issues, with scaffolding allegedly remaining outside certain properties for extended periods due to unresolved leaks and chimney-related defects.

Taken collectively, the number of similar complaints being raised by homeowners is, in my opinion, extremely concerning and raises serious questions about quality control, aftercare, and customer service standards.

My advice to prospective buyers would be to carry out extremely thorough due diligence, document everything carefully, and ensure all issues are independently inspected before completion.

I love the property overall, but the finish has been disappointing (attention to detail is non existent) and the snagging process has been stressful.

The team talk about a “7-day snagging window,” but this is not a legal rule. You actually have around two years to report most defects. Although, still try to check everything carefully and insist doing so before completing.

If your home has a driveway that’s marketed for two cars, measure it and test it by parking two cars and opening the doors. I didn’t, and I now step straight out onto mud.

I’d also recommend hiring a professional surveyor, as they can spot issues you might miss.

In the end, I’m having to bring in independent tradespeople to finish things to the standard I expected.

I wrote this review to help others, and I do regret not reading previous customers reviews prior to buying.

We love the house and snagging was carried out quickly because builders were still on site. However, requests for information about suppliers are ignored by Customer Care. That is why I am writing this review.
Furthermore, once all buying had been completed there was refusal to bring the communal grounds up to what we had been led to expect through their sales brochure.
We “upgraded” to NEFF appliances. Very poor, lowest quality provided with only 2 year warranty.

The apartment we bought from PJ Livesey has had a problem with leaks since the start. Not been fixed for almost 10 years now. We feel ripped off.

Friendly, knowledgable and excellent customer service from the sales team from start to finish.

Everyone worked so hard to get us in on time and made great effort to update us on the process. Very proactive, we probably wouldn’t have looked at the development if we hadn’t been contacted in December as we had another house planned. The after care has also been great. Very happy overall.

After being in our family home for nearly 21 years we made the big decision to move and fell in love with the development at St James Park. From the beginning the team took the time to understand our needs and supported us through every step. Rebecca and Gemma have been amazing and made the process as easy as possible. The service delivery is outstanding as is the quality of the conversion. We feel very privileged to be able to be a custodian of part of such an historic site for the city.

I’m now a resident in a wonderful PJ Livesey conversion property at St James Park Southsea. I can honestly say it’s been a pleasure from the initial viewing to completing and moving in . The design and workmanship is first class and the support from all the staff has been exemplary and in Particular Rebecca and Gemma in the sales team and Kurtis and Oli in construction. Many thanks to all.

Purchased a house in Green Walk, Standish. Sell themselves as a premium builder, but just as bad, if not worse than other new builds. The workmanship of their contractors is appalling, zero quality control, lots of snagging issues, the warranty they provide is a joke, you report issues to their customer care team who then completely ignore you. It takes repeated attempts to get any action, then eventually it's handed over to Alan the site manager who couldn't care less, turns up with folded arms, disinterested and just brushes off any problems. The actual site remains unfinished, roads are a state (pot holes, raised ironworks), storm drainage is broken with a stream running down the road, and various planning conditions they've breached (low level lighting, no play area, missing paths, unfinished communal green areas, building rubble, metal and pallets dumped in the green spaces like the community orchard).

I visited St James Park and met with Rebecca & Helen. From the moment I drove into the development I was wowed with its beauty. My experience in the marketing suite didn’t disappoint either. Both Helen & Rebecca were extremely friendly, knowledgable and passionate about the development. I was particularly interested in the conversion of the hospital building and was pleased to hear how respectfully it is being developed. It’s like a peaceful retreat in Southsea.

Ongoing snagging issues and two major defects after two years and their own warranty provider unable to make them respond. They ignore emails. Formal complaints process was a joke. We know now they submitted incorrect information to the Building Control team. At best they mislead you, at worst they are liars. Do not fall for their sales patter. You'll have a house full of snags and zero "care" in their customer care service.

"Smoke and mirrors" is a phrase that springs to mind when I think of my experience with PJ Livesey. According to their website "If there is one area where the P J Livesey Group stand head and shoulders above the competition it is our commitment to quality"

I'm thinking the directors might need to look again at this statement, as my experience is far from head and shoulders above anything remotely high standard.

I moved into The Cedars in Didsbury, a Victorian villa built in 1867, in December 2022. This was after a delay of around 8 months. Finally, on completion day, I got the keys to my apartment in their "grand and luxurious" development only to find my terrace far from complete.

Rusty ironworks and steps that are a trip hazard, combined with missing paint and a membrane left with no gravel stones on top. It was agreed on completion day that this would be fixed, however, 10 months later this still has not been rectified.

Despite having this rectification work agreed by two of the site managers and the iron works manufacturer, I had the repairs booked in for March 2022 to rectify the mess. On the morning of the said works, a phone call informed me this was cancelled and would be rearranged.

After months of emails back and forth, many being ignored, I heard no more about this work being carried out. I received an email in June 2022 from the After Care team to say this will now not be finished at all, as they deem that it is "built to design and correct specification"

Another further complaint that I reported in December 2022 was the issue of the heating system inside my apartment not being sufficient for its size, once again the site manager was sent....and nothing has ever been rectified.

If you're thinking these high standards they promise continue inside the rest of the restored Victorian house, you'd be mistaken. Cheap finishes are throughout, not "painstakingly restored" like they'd want you to believe when you're pressured to exchanging your 30% deposit.

It's not only the apartment though where PJ Livesey fall extremely short of their "high standards" The landscaping of the grounds to the "grand period property" of The Cedars are far from the fancy design plans that they lovingly show you at the sales centre when they are wanting your reddies.

Approved council plans detailing block paving and resin driveways has been replaced with no block paving, badly matching and breaking up, poorly laid resin. Indian flag stones are cracked and have been for around 5 months, which will continue to crack due to how poorly they have been laid.

The landscaping of the gardens is far from another fabulous quote on the PJ Livesey website in which they state they take "a determined approach to put quality first every time"

Lawns missing grass, rubbish and rubble left, limited amount of actual landscaping installed which in reality is just a few cheap bushes which are only in certain small areas.

Basically a cheap, bad job done throughout the whole development.

And then that brings me onto the amazing After Sales Care. Basically, non-existent. Emails constantly ignored, items agreed upon and then cancelled and basically an attitude of "tough, we're not interested"

Be warned, anyone looking at these new prestigious developments on their website and on social media, it will be nothing what you are promised.

PJ Livesey are nothing more than a glorified Barratt home...though to be fair, that would be an insult to Barratt.

We completed in April 23, and have felt very let down by this company, terrible customer service once you have completed! I would steer clear if I was looking to buy again.

Terrible experience from start to current with these builders. They forced us to move during the lockdown into the Greenwalk building.

We offered to delay completion by a month as we were unsure of how easy it was going to be to get movers and so on.

Keith (salesman) told us that the reason the final phase is more expensive is because you’re no longer living on a building site (They sold the apartment below ours, exactly the same specification, for £30k less a year later when property prices were rising).

The development is still on going and will be ongoing until Autumn at the earliest... Complete fabrication. Once they have your money they no longer care.

Was a nightmare, a list of snags along my arm that still aren’t resolved since March...

We’ve had 4 leaks in that timeframe.

There’s a reason why there’s no social media presence from this company.

I wouldn’t bother purchasing from them again.

Update.

After owning the property for a year there’s still issues. Recently discovered the extractor fans above the cookers only being held up with masking tape.

The whole process has been a shambles. I’ve noticed they’ve had a drive recently to try and improve their ratings on google. I wouldn’t buy from them again. I wouldn’t buy from any developer without a social media presence. Easily one of the worst companies I’ve ever dealt with.

For the depth of my complaint which included being asked to produce a power point presentation of my snagging I’ve been offered a John Lewis voucher.

Laughable.

Nearly 2 years down the line and we’ve discovered our boiler wasn’t installed to regulation. Not only that they continue to ignore our emails trying to get issues sorted.