Planet Perfume Avis 

Ok ok ok ok ok

Easy to use website.
No hidden costs.
The perfumes arrived on time and in good condition.

Excellent pricing and delivery. Easy to use website

Lovely perfume - arrived as ordered with no issues, would use this company again.

Never received the parcel. Sent email but no response. Called no response.

Easy to use website to aid making selection.
Item was despatched promptly and well packaged.

Absolutely disgraceful customer service and Liars

I ordered a fragrance just before midnight on the 23rd November. A couple of hours later I sent an email (which I have sent evidence to the seller) explicitly stating to kindly cancel my order before it was shipped.

The email was ignored and order was shipped. Now the seller is refusing to correct their mistake and provide a returns label.

Just admit your mistakes and correct them. Stop wasting peoples time and money!!!!!!!!

Absolute disgrace

Quick turn around from oder to delivery

When shopping for the right pressies for ya mum , this site hit the spot as they stocked some now discontinued Lacombe products , great site , easy to navigate , thank you .

You did everything I expected

I ordered this perfume as a gift for my friend. It was his father's favourite perfume and I wasn't sure if I can get it on time. It was delivered before the expected time which is great. He was very happy with it and I will order more

Absolutely faultless service.
Ordered a discontinued Roberto Cavalli fragrance for a really good price on Friday lunchtime.
Arrived on Saturday morning.
Genuine item too as I have others from this particular line to compare.
Would not hesitate to recommend and would certainly use again.
Many thanks 👍

Really quick delivery, product arrived within 24H of placing my order. Great site, will be returning in the future.

I decided to write review for this company as I was pleasantly surprised with service they provided.
Firstly, I must say I was in doubt if this company was dodgy or real and other reviews here helped a lot.
Super easy to order, very straightforward. Well packed and delivered in 2 days. Best price online (including ebay) and free delivery.
My only advice would be to promote website a bit better so people gain trust to order.
Thank you again, great service

Genuinely the best customer service I think I've experienced. Originally ordered an item at the best price I could find online by far, but after a few days of order processing I was called and emailed to say the item was out of stock. They instead offered me the 100ml for no extra cost (double the 50ml I ordered). Due to the delay they also arranged next day delivery for me, and it arrived less than 24 hours later, having been posted from Romford up to me in Scotland. They even emailed me with a tracking update on the delivery day. The item is great too. Really unbeatable service and I will be back again and again I'm sure.

Again
I Have To Give This Lovely Company 5***".
I Was Having Difficulty Ordering My Favourite Perfume Online.
Phoned The Company, The Gentleman I Spoke To Could Not Have Been More Helpful.
He Ordered My Perfume And It Arrived The Very Next Day.
I Have Had 2 Great Experiences With Planet Perfume.
Great Price, Exceptional Customer Service.
Will Obviously Be Repurchasing.
Thank You Very Much

Ordered as advertised Jean Paul Gaultier Le Beau parfum, when it arrived I opened it and tested it didn’t smell right then I checked the bottle and invoice not Parfum but Eau De Toilette, can not return as opened either mistake packing or false advertising not happy order number W19930868 .You are wrong here is the receipt/order it says parfum twice
THANK YOU FOR YOUR ORDER!

Order number
W19930868


Hello Gary,

Thanks for your order. It's being processed right now, and we'll send you an email as soon as your delivery items have been dispatched.

Home Delivery

You have selected Free Delivery for the following items

Order summary

Item Qty Price Subtotal
Jean Paul Gaultier Le Beau Eau De Parfum Spray - Teal / 125ml
Jean Paul Gaultier Le Beau Eau De Parfum Spray - Teal / 125ml
Sold & Despatched By Planet Perfume
This item cannot be returned to our stores
1 £85.00 £85.00

If you'd like to return an item, then please contact us within 14 days of delivery, and we'll authorise the return. Please note, items sold by Range+ Partners cannot be returned to stores. Please check our Returns Policy page for more information.

Thank you for shopping at The Range.

See you in store soon.

HAVE A QUESTION?
You can contact our friendly Customer Care team on 0345 026 7598
or by filling in the contact form online.



Please note: This email cannot accept incoming email. Please do not reply to this message. The Range, Registered Office: Elsie Margaret House, William Prance Road, Plymouth, PL6 5ZD Registration Number 2699203 VAT Number 591272335

Absolutely great service and top quality product, bought for my daughter and she loved it!
Great price and quick delivery too.

Highly recommend and would use again.

Perfume was great, but didn’t realise you were sending it in a tester box as it was for my sons birthday present. Had to reassure him it was the real stuff and not fake. Would be helpful if you stated it was a tester bottle on your website, before people purchase it!

Bought the item, got excited. Item got cancelled, money was refunded. Ordered elsewhere

1 star experience but I gave extra star because it wasn't needed urgently.