The company was very efficient, professional and friendly. The fitter was excellent. The shutters are of high quality and have transformed the look of my sitting room. Thank you! Jo
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The company was very efficient, professional and friendly. The fitter was excellent. The shutters are of high quality and have transformed the look of my sitting room. Thank you! Jo
L'entreprise a répondu
This is the second time we have used Plantation Shutters and would have no issue with recommending them to anyone. Great service, quality shutter and a fair price.
We were recommended Plantation Shutters by a relative as they were very happy with their shutters. We had an excellent experience also. A member of the team came very quickly to measure up. He explain... Voir plus
L'entreprise a répondu
Outstanding service. Great product at a great price - we have both shutters and blinds from them and the team at Plantation Shutters are just delightful to deal with. From quote to installation the co... Voir plus
L'entreprise a répondu
Established in 1982, Plantation Shutters Ltd is the longest established independent shutter company in the UK. Nationally known and locally respected, Plantation Shutters have always been at the forefront of shutter innovation and supply a vast range of material, style, and design finishes for shutters, ensuring every order is customised for each individual and their home. Offering the highest quality products with intelligent style is imperative to Plantation Shutters who believe that the highest standard of shutters should be available at accessible prices, now and forever. Numerous factors set the team at Plantation Shutters apart, but crucially it's their all-in-house team of expert surveyors and fitters. Not sub-contracting ensures a consistent standard of workmanship and guarantees a streamlined service from start to finish, avoiding backlogs in busy periods. Fully trained specialists allow for a ‘one visit does all’ measure and design consultation avoiding multiple appointments and ensuring a quicker turnaround time from initial contact through to installation.
Robert James
Unit 10 River Reach Business Park, Gartons Way, SW11 3SX, London, Royaume-Uni

Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
From initial contact through to installation the experience was very smooth and well run. I experienced no issues at all and am pleased with the final look and feel of the shutters.

Réponse de Plantation Shutters Ltd

Réponse de Plantation Shutters Ltd
Plantation shutters fitted my shutters without mistake from measurements or installation, they keep to time too although I did airfreight, installation timing was quick.
Very neat installation.

Réponse de Plantation Shutters Ltd
Great communication and customer service from enquiring to fitting. Very happy with the results and would definitely order again.

Réponse de Plantation Shutters Ltd
Excellent customer service and fitting expertise. The team were personable and experienced. I would highly recommend.

Réponse de Plantation Shutters Ltd
Had shutters installed throughout my London flat and they look amazing. Plantation were always really great to work with, quick to reply to any question and the installation team are brilliant. Will definitely be using them for any future work.

Réponse de Plantation Shutters Ltd
Really pleased with my shutters. They had great options to choose from and the chap who installed them was very efficient. Took much shorter than intended!

Réponse de Plantation Shutters Ltd
It is with sincere thanks from the measuring by Vian to the fitting of the shutters by Phil, from beginning to end the service was excellent. I cannot recommend Plantation enough, from bringing to vision to life to quality design - the shutters really have made the world of a difference.

Réponse de Plantation Shutters Ltd
Great at booking in promptly and measuring up asap. Competitive pricing and great service! I’m a second-time customer already!

Réponse de Plantation Shutters Ltd
From start to finish Plantation Shutters made the whole process simple and efficient. The people who came to our home were very polite and courteous. The product is wonderful. A dream to have found Plantation Shutters. Thank you.

Réponse de Plantation Shutters Ltd
My home is completely transformed with the shutters ! It is so beautiful and I simply love it as part of my home . The installer ,was amazing . He gave me tips on how to look after the shutters . The shutters give my home such grandeur and the team displayed such great skill from time of order to payment and installation . The updates on my order production was also amazing and the shutters turned up earlier than anticipated despite the holiday rush . I truly enjoyed working with the team and really appreciate the excellent service !

Réponse de Plantation Shutters Ltd
We compared 3 different companies and from the showroom staff, to the surveyor who came to quote and the fitter who installed we felt confident these were the right people to deal with. Really impressed with the pricing and the quality and the communication throughout.
Would use them again without hesitation

Réponse de Plantation Shutters Ltd
Efficiency,friendliness and great value

Réponse de Plantation Shutters Ltd
Always incredibly helpful, wouldn't go anywhere else. They provide a quality product, a great service and at a decent price. Couldn't recommend Plantation Shutters highly enough

Réponse de Plantation Shutters Ltd
I recently had shutters installed and couldn’t be happier with the whole experience. From the first consultation to the final installation, everything was handled professionally and with great attention to detail. The shutters look amazing — The installer was great, and left everything spotless.

Réponse de Plantation Shutters Ltd
Very friendly and efficient service from first enquiry to the fitting of shutters.
Excellent value and quality.
Would recommend 100%

Réponse de Plantation Shutters Ltd

Réponse de Plantation Shutters Ltd
This is the third time we've used Plantation Shutters. The quality of product and service are both great as they always have been. No hesitation in recommending.

Réponse de Plantation Shutters Ltd
As part of a £1m+ significant home renovation project, our interior designer recommended Plantation Shutters (Beaconsfield branch) to manufacture and fit shutters in my shiny-new custom joinery office on the 2nd floor of my new home. Rather clumsily, a number of measurements taken by Lee at Plantation Shutters prior to manufacture were taken incorrectly. Therefore, when my new shutters were fitted, due to the mistakes made during the measuring process, they didn't fit correctly such that the windows in the room cannot be opened! Not only is this just plain 'inconvenient', it could also be life threatening, because should there be a fire, there would be no way to escape, so the consequences of rather poor workmanship could be dire. So naturally I requested them to be remade and refitted to the correct dimensions. Initially they agreed to honour my polite request, but upon chasing them for a fitting date, they informed me that they now won't fix the problem on the grounds that my interior designer [with whom we were no longer working for some unrelated unlawful commercial reasons] hadn't 'authorised' it! So in summary, despite the fact that Plantation Shutters had been paid in full for my custom shutters such that they were happy enough to fit them in my home, they decided to wriggle-out of having to put-in the effort to fix a catastrophic and potentially life-threatening product / installation fault because a somewhat unconnected 3rd party "hadn't authorised it"! By way of relevant background, I am an ex-CEO of one of the largest and prominent customer-focussed software tech firms in Europe, so I'm very au fait with the concepts of warranties and how they should follow the product rather than the person who may have simply placed the original order. A good analogy would be buying a brand new car. Who benefits from the warranty should that car be sold within its warranty period? The person who originally ordered the car or the new owner? Of course the new owner because the warranty follows the product.
As I trust is obvious, my gripe here is twofold - 1) Careless workmanship resulting in serious product faults, and 2) A complete misunderstanding of business ethics and reasonable accountability. I admit there are only a few poor reviews of this company, but sometimes it only takes a few to scratch what might look like a shiny surface to reveal what truly lies beneath.
In all my years, I've never experienced anything like this extremely unprofessional behaviour to what, make ridiculous excuses to save a few quid!?
I know it's not pleasant to read reviews like this, but I've done it because if a disaster occurred (such as the fire example above) because I hadn't written this review, I'd never forgive myself...
Finally, from a pure UK legal perspective [should just common logic and REAL customer care not suffice], manufacturer warranty (a voluntary / contractual guarantee) and statutory consumer rights is indeed a bit of a minefield. However, in this case Plantation Shutters Limited (UK Co. 03070306) warranty is expressed as a promise about “our shutters” being defect-free in materials or workmanship, with no wording that limits cover to “the original purchaser only” or voids it upon resale/transfer. Furthermore, I would certainly have rights given that the purchase named me and my house as the install site and hence the end-customer thereby removing any legal ambiguity.
My review is dated today as I have just called them to enquire as to whether or not they intend to maintain their stance and they have confirmed that they do.

Réponse de Plantation Shutters Ltd
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.