Plus Holidays Avis 

We booked a 2 week stay in one of their villas near Xabia in August 2022. We were so upset to arrive and find the place looked nothing like the photos. We turned up to this property 2 hours after the agreed check in time and found cleaners still inside, and the outside was filthy - covered in bird poo and cigarette butts (we have a 1 year old baby too so this was appalling for us). The place looked nothing like the pictures - there was missing furniture in all the outdoor seating areas which left them unusable. They leave nothing to welcome guests - no information booklet at all (so for example, we had no idea where to put rubbish bags), nothing to clean with and certainly no welcome things in the fridge. Our air conditioning was not working for 3 days, so we had a baby sleeping in a sweltering room of over 30 degrees. Plusholidays did attempt to fix things over the first 5 days but we had to be on the phone to get anything done. When you spend thousands on a family holiday you expect so much more, and you certainly do not want to be on the phone complaining. They are truly awful hosts. They also refused to offer any compensation at all - they did not care that their customers were completely let down, frustrated and devastated at the money spent.

Plusholidays was very helpfull over the lockdown and covid period where they held our deposit. We got to the villa and there we was told by the cleaners that we had to go to the office which was in the main town off Calpe, we was the other side of the rock, 40 mins walk, 29°. We had a conversation on the phone and they agreed to let someone meet us with keys at 4°clock. Then there was a call about a deposit so that had to be made over the phone. We decided to go to the office as we didn't have any idea where we was going to leave the keys when we left, and they said u have to put them in the box on the wall of the office, explained again we have no transport but they was very unhelpful and told us to contact our transfer team and get them to drop us off. No information pack in the villa we had to keep calling them about things which incurres a fee!.
We wouldn't use this agent again, very disappointing as they started out to be fair.

Where do we start no service made us meet at the agency to run to the property the prices are over priced the apartment was filthy and not shown how to operate shutters

Given no keys to lock the main gates

Asked to check out early and refused I would not recommend and have taken a case up with the bank

Do not use this company, booked villa in January for October 2020 and flights have been cancelled, FCO advise not to travel,also quarantine in place . Plusholidays refusing refund and charging full cost to cancel. When you try to rebook for another date no options available.

Avoid this company at all costs . As other reviews have rightly said, they thief your money ! On advice from UK government not to travel to Spain, Plus Holidays refused to refund any of our money despite repeated attempts !!
They quoted they were acting on advice from their Lawyer, but again when asked for the contact details of said Lawyer , this was ignored !! (They didn’t have one!!!)
They contradicted their own T&Cs on numerous times and when challenged would just ignore ! All emails were then blocked !
Please please do not book with this company - they are the worst excuse for a travel company and are extremely untrustworthy!!!
I had to give it one star as I could not give it zero !!

Avoid at all cost. Disgusting thiefs. You are renting a disgusting flat/villa for the price of a 5 star hotel without the cleaning and the service. Photos and description on their website don't match at all with the real flat. Just shameful. Spanish authorities have to close this scam company. In our side we will do everything in our power to make them to close down. They are stealing people. They are renting unsafe place (with broken windows by the way), disgusting (not clean when you book in high season and pay 200euros per night) at a very high price... People that have been victims of this disgusting company needs to contact as soon as possible spanish authorities to stop those horrible people and scamming customers. Scam advertising: you don't have at all for what you pay. They are liars. Customers are protecting by law against this type of scam. Contact authorities systematically. Floor disgusting, property broken, not rentable, staff unfriendly and speaking to customers inappropriately when you are telling them the same day you enter in the property that the property is dirty, the property unbreathabe, lights not working in some rooms, broken windows, bedshits full of dust...Extremely shameful. And of course they don't mind. They dare to take you money to clean the property once you leave...Ironic...Those people needs to be sued and send to court. Because this is the only thing that needs to be done with them: to close that company that steal people. This is forbidden by law. What they are doing is illegal and they need to understand it. All those people deserve to be unemployed... Crazy is not it? But it is the case... We are disgusted. People needs to avoid to do the same mistake than us. We have been screwed. I can't say it more clearly and strongly for any of you to avoid them at all cost.

If you want to spend the holidays with the maintenance staff of Plusholidays, you should definitely book villa ZELDA. (or probably any other villa for that matter)

From day one they are there to help you with all the issues you will encounter.

House full of cockroaches, you got it! They will come flying with poison for you – your baby will look like a polka dot lollipop after just a few hours! Hilarious!

You want to cook, no problem, they will come there to tell you it works fine and leave after boiling some water. Then when you start your cooking for real on the non-existing heat on the hobs, be sure to be friends with the other apartments holder, you will definitely need to use theirs instead.

Oh but wait, first be sure to check you can actually turn them on or off, because the knobs might fall in your hands while trying.

What else, oh yes, the washing. Let’s try that one out for a few hours with soap still being in the clothes. Of course we got a new one, getting to spend some quality time with the maintenance, who want to lay on the beach anyways?

And while we are talking about washing let’s move on to the dishes. All fully packed with plates and glasses we were fairly surprised to find the door not being able to be closed. Let’s call them lovely boys one more time to change that machine too!

Wifi, ever heard of it? Well you won’t get it, unless you are fortunate enough to live in the apartment with the actual router. Oh what am I saying, they won’t get it either. But don’t worry, the maintenance guys will be there and support you and try all they can before you get more company from the internet provider. Two days in the house they will say what they told the last guests, the house is in need of another connection… oh to bad it cost more money, who is gonna pay? But hey, the lovely staff att Plusholiday office will inform you that their wifi at their home is also bad, such a comfort.

BBQ in the description sounded like a nice touch to our already fabulous stay, it took a while to find it, but who needs more than a dirty, rusty 35 cm wide grill for a 24 people house. Let’s fire those steaks up!

I hope you are not afraid of the dark, arriving in the middle of the night without one functioning lamp in the bedroom can be quite challenging. Too bad we didn’t find the number to maintenance that time, it was also lost in the dark!

The beds are sure to keep you up, but you are not here to sleep are you? They will keep waking you up with the lovely squeaky sound from the springs and metal and if you still having trouble staying awake, they also made sure to have really hard uncomfortable beds for you. Have to enjoy every minute awake now don’t we!

But don’t worry, they check the house on a regularly basis so I am sure none of the above will ever happen to you. If I forgot to mention, the owner is also trying to sell the house so the compassion for fixings I am sure is sky high.

Oh and if you expect to get any compensation for the 24 hour helpers on your vacation forget it, they did all they could right, even giving you extra company on your vacation. You should pay more!

Helt igennem fantastisk oplevelse at booke igennem Plus Holidays.
Det er den bedste service vi nogensinde har oplevet, både de ansatte på kontoret og service medarbejderne.
Den villa vi lejede var perfekt og præcis som beskrevet, der manglede intet og alt var perfekt.
Vi lejer helt sikkert hos dem igen.