Podobrace Avis 8

Tried to order some insoles, could not complete the order as the website for credit card payments did not work. Contacted probrace no reply. Doesn't seem like they are bothered. I would avoid.

A very disappointing experience with Podobrace.

I placed my order during Black Friday, when prices were significantly lower. The store confirmed my order and the sizes, and assured me that the products were in stock. Despite this, I received no shipping information or tracking link for several days, and had to contact them myself to ask for an update.

Only after my messages did I learn that the items were not in stock at all, even though their website continued to display them as available. I was then told that my order should be dispatched within a week. However, today I received another message stating that they have no delivery date whatsoever, and they suggested cancelling the order instead.

At this point, it’s hard not to feel that the real reason is simply that I ordered the products during Black Friday at a much lower price — and they probably don’t want to ship them because it would cost them money. Absolutely disgraceful.

Because of their lack of transparency and misleading information, I suffered a direct financial loss, as the price difference now exceeds £50. The company offered no compensation for the inconvenience or for their own mistake.

Their apologies mean nothing. They claim to sell medical products, yet operate with less professionalism than toy shops. Perhaps they should switch to selling toys instead — although on second thought, maybe not, because even children would end up disappointed.

I do not recommend this store. Be careful when ordering — their “in stock” status is misleading, and customers are treated as an afterthought.

They advitise products on line that they don't have in stock then forget to inform you conveniently so if you don't chase them up or maybe forget that you ordered for a friend they make easy money for nothing beware of this company

They have changed the model, there is now no pad inside the strap that goes around the bu ion. The hard strap actually aggravates the bunion! (I attach a photo of the old model with the missing pad in place!)
Definitely would not recommend them.

Excellent customer service. Ordered a foot drop splint but had to return it due to issues of it not supporting the ankle correctly. Was sent a return label but had issues with a printer. Customer service really understood my issue and completed a return from there end. Brilliant service. Company I recommend.

Hallux Valgus Nightsplint. Blue & white splint for straightening big toe. Strap is not long enough to go round a wide foot. Not comfortable if you have wide feet. Very fiddly to assemble & part of velcro goes right next to bare skin.

Best customer service ever, thanks for everything!

Ordered from Podobrace because of claimed next day shipment . No mention on website on whether item was in or out of stock . Rang customer services today 5 days later after no shipment notification , to be told product was out of stock and MAY be in today .
NOT GOOD ENOUGH