Poles Direct Avis 

lovely poles just add wee touch of class to my living room

Really good website for poles, plenty of choice of good quality products. Products can be cut to custom size if required. Prompt tracked delivery.

Lovely quality products. Swift delivery. I’ve used this company a few times in the past and would highly recommend it.

A very easy process ordering and excellent quality pole for the heavy curtains

Arrived as stated

Good quality and well packaged

Very pleased with the curtain rails, quality product at a great price (Siklent Gliss). When I placed the order I forgot to use the discount Poles Direct offering. Contacted a rep via ‘chat’ and they offered to refund the equivalent amount. Sure enough funds cleared in only a matter of a few days. This company is very efficient and trustworthy would not hesitate to recommend.

Excellent pole. Good price. Good website. Easy to install. Looks great.
Good delivery with updates.

Misleading ad makes it appear that you are buying a solid 240cm pole when you are buying two 120cm poles with a mid way sleeve. You should not have to read the product specification in order to discover this so buyer beware!

Great quality and value for money.
Easy to assemble

What a dream it was to buy from this company
No hassle whatsoever
A very small item was missing from the package I rang up and the lady apologized and sent the item out
Arrived extremely quickly
I would definitely recommend

Excellent service and response time. Delivered and installed looks lovely.

Really good service and product. Have bought poles in the past from Dunelm and Next and would not use them again as I felt the Poles Direct was a much more sturdier product

Excellent product quality, efficient and timely service and delivery.

Pole sent unboxed, with no fixings. They said it came without fixings, despite instructions showing fixings. They then said they could send the parts. 1 month passed - no parts. After chasing them a parcel came with parts I already had. Requested a return. They said their courier would advise the pick up time. Courier Co. I'd never heard of turned up next morning with no forewarning. Just had time to pack the pole. Given a paper receipt without tracking, 10 days passed before chasing them for refund. Was told they were still working on it. More time passed. Reported to Klarna, who told me to wait 30 days. After 30 days discovered Klarna had cancelled my claim without notifying me because Polesdirect hadn't confirmed receipt of the return. I reopened the Klarna claim and was told I had to resolve directly with the seller. Went back to Polesdirect who now said they had never received the return. Waited another week for them to investigate. Called them back and only now did they authorise a refund, which took another 7 days to get through Klarna

goodproduct

Have used Poles Direct for many years. Quality has always been excellent, hence reordering again. But, something is going wrong with this company. We have just received our order. Cannot fault delivery time and dispatch. However, the stainless steel poles we ordered have deep scratches down one length and the bracket finish is bubbled and scratched. Poor quality control here. We also measured the required length of the poles by following the instructions on the website. This states that the required length of poles should be measured without the inclusion of the finials. We ordered two sets of poles measuring 300 cm following careful measurement. However, when the finials are fitted, these slot over the pole and take up 10 cm on each side of the poles, so shortening the length by 20cm and not giving us the 300 cm required length. With this being the case, we now require poles at 360cm length. I am waiting for customer services to respond to our written request for them to resolve these issues and will update. Based on previous reviews of their customer service, we hope we do not have the same problems as others.

Quickly delivered, good quality and they were not damaged in transit. Would happily use these folk again.

Great choices, easy to follow website and ordering process. Pole was delivered faster than expected, with notification beforehand.
Maybe not the cheapest but the quality made it great value. Would definitely use again.