Poles Direct Avis 

Lovely solid, good quality curtain pole. I bought the antique brass finish and I'm pleased with it. There's a good choice of sizes and styles and it was easy to fit. It was delivered very promptly as well.

Fantastic customer service
Concise and easy navigation prompts
No waiting
Spoke with a fantastic operative named Laura.
Very polite and extremely helpful.
Thank you

Terrible quality, terrible customer service!

Poles arrived with various issues, most annoying issue was that the finials do not fit!

Customer service is very slow to respond and when they finally do respond they expect you to return the faulty products at your own cost which is quite high due to the size of the poles!

Of the 3 poles we ordered we have issues with two of them, issues which mean the product doesn’t work as Intended / isn’t for for purpose.

Terrible product, do not waste any money with this company. Cheap sub-standard products which aren’t fit for purpose.

Terrible customer service who are very slow to respond / constantly fob off the customer.

AVOID!!!!!!

This pole is falsely advertised as being an aged oak wooden pole.

It is a metal pole wrapped in a laminated paper to “look” like oak which it doesn’t at all. It looks cheap and tacky . Nowhere does it say on any info that it is metal . It went straight in the bin and ordered from elsewhere.

was the correct length, fairly stiff and came in a reasonable time! what more could you ask for from a mail order pole?

They look great , a good few of the screws broke when putting them up , could be better quality .

A seamless and easy shopping experience with all the details you need online. Easy to track and delivery was quick

Very happy with the curtain pole well made and strong.Arrived quickly and good brackets for the pole.If I need another pole would by from Poles Direct again.

Great curtain poles as described and robust. Quick service and great communication. Thanks!

Placed an order for a curtain rail and fittings. Only the curtain rail arrived. Customer services reassured the fittings would be sent again and I would be notified. 3 weeks later and this still hasn’t arrived, no follow up to advise if there has been delays. Not a great experience overall.

We chose them from your web page and they look so good when fitted in our living room gone from drab black and silver poles in the past but wood effect we chose finish the room of in style. Bedrooms are next so will be looking at more to buy from the range .

Really easy to find what I wanted and order it. Delivered with care and easy to put up. I couldn't be more pleased.

Everything went according to plan.

The pole is ok, however, their chosen courier stated that they had delivered the item to me but I hadn’t received it. It took 2 days & a number of phone calls & emailsfor them to tell me that it had been delivered to a neighbouring farm & left in their bin compound in pouring rain even though I was in all day. The packaging was soaked & falling off it when I found it & the end of pole was showing signs of rust. In the end I accepted the pole in this condition as I needed it. Don’t expect anything great in terms of customer service from this company if things don’t happen as they should.

A bit prolonged delivery

This the second time i have ordered from Poles Direct and happy to say I received the same swift service and efficient i did on the first occasion. I also used the cutting service which is very good and reasonably priced. Quality of product as expected.

Love the hardware. Easy to install snd looks great

I am highly disappointed with the customer service from Poles Direct. The support team was unhelpful, and resolving my issue was far more difficult than it should have been. I expected much better communication and care for the customer. I would not recommend ordering from them if you want reliable service. Customer Service dept even put the phone down on me! Rude