Police Mutual Avis 

After being with the company for six years I have tried to renew my policy this morning based on the renewal quote forwarded to me. At the payment stage I was surprised to be told that on top of the renewal quote I was being charged an admin fee of £40 because I was renewing my policy with them. So my insurance of £311 has now gone up to £359. They have started applying it to make themselves “competitive” apparently. I am now looking elsewhere.

It was very easy to navigate the website and change my insurance to your group Took less than 30 minutes

Really great service from Police Mutual both online and by telephone as I forgot to add additional cover.

Great price too!

A simple to follow website and a later correction of my mistake re dates organised by phone. An efficient and meticulous checking by the agent to ensure all was now correct. Superb service. Late full download of documents easy to achieve.
Price of car insurance most competitive.

Process of acquiring product was easy, information was readily available,

Competitive quote with human interaction from a UK based operative.

Reasonable annual price by comparison. Would prefer a quick response to receipt of Proof of NCB.

I was able to reinsure my car by completion of online questions that was well presented and not too protracted. I received the quote immediately with a choice of options and I was happy with the cost price quoted.

Your agent Rebecca White was extremely patient and polite answering all my queries.

No long wait on the telephone. Excellent clear communication with the customer service person. The process was very simple, quick, but thorough, and I received my new documents within minutes of completion of the telephone call. Very pleasant, professional, helpful and patient. I am very happy with their service.

Great price home insurance with all the bells and whistles of much more expensive cover.

Very easy to use web page
Just waiting for voucher

Online site was easy to use and the renewal quote for Building and Contents Insurance beat my renewal quote by £95

Good cover and good price.

My experience in sorting my car insurance through Police Mutual was first class! Elaine Cockram was the lady who dealt with me. She was very knowledgeable, professional, patient and her customer care was second to none. Thank you Elaine

I have been with Police Mutual for many years for car, home and medical insurance. On the very rare occasions I’ve needed assistance these issues were resolved immediately. When having to make a call to seek advice or resolve an issue every member of staff that I’ve interacted with have been delightful, knowledgeable and supportive. You can’t go wrong in my humble opinion.

Beat my car insurance renewal by £60 so I can’t complain. Helpful UK based team.

The representative could not have been more helpful
Pleasant , Friendly and very Knowledgable
What a refreshing experience to be treated in such a very personal manner. Elaine is a credit not only to herself but the company she has represented today so efficient, nothing was to much trouble

I contacted Police Mutual regarding the renewal of my House Insurance policy. I spoke with Susan Stott who was very thorough. My policy was reviewed completely and updated which resulted in the premium being reduced which was very much appreciated. Susan also took the time to review my Police Mutual Car Insurance policy and highlighted areas where updated information could positively effect that premium. Police Mutual Breakdown cover is an essential. I am a returning customer. Police Mutual always remain very competitive for insurance. I have only had very positive experiences with Police Mutual.

I phoned police mutual to put a friend temporarily on my car insurance whilst on a holiday in Holland, I spoke to Lesley Mack who was very professional in listening to my request and set about finding the best deal for this upgrade, my insurance was also due for its annual renewal during the holiday, which l thought might cause a problem.

Lesley came back with a very good deal, to which l was very happy with.
Lesley's communication skills were top notch.
Articulate, with a pleasant manner.
Overall l was very impressed with the experience, thank you Lesley