I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Voir plus
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Lisez les avis des autres
My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Voir plus
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My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Voir plus
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I honestly didn't know who to talk to, mostly because I was completely overwhelmed and didn’t know where to turn. But then I was helped by a truly fantastic lady called Lauri, and everything chang... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Financial services exclusively for serving or retired Police Officers, Staff and your families
Coordonnées de contact
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Royaume-Uni
- www.policemutual.co.uk
4,7
Excellent
524 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Extremely helpful and pleasant member…
Extremely helpful and pleasant member of staff when I telephoned. Issue was resolved quickly
26 juin 2026
Avis spontané
Réponse de Police Mutual
We're pleased to hear our team member was helpful and that your issue was resolved quickly. We appreciate you sharing your experience.
Andrea went above and beyond to help me…
Andrea went above and beyond to help me and I am so appreciative. Thank you 😊
25 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for your lovely feedback.
Andrea will be delighted to hear how much you appreciated the support she provided.
Keith did his utmost to make sure I got…
Keith did his utmost to make sure I got the best deal possible which he did
Thamkyou
25 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for your review.
We're so pleased to hear you were pleased with the service. We will pass your comments on to Keith.
Competitive quote for car insurance and…
Competitive quote for car insurance and breakdown cover
13 juin 2026
Réponse de Police Mutual
Thank you for your feedback, we are pleased you found our quotes competitive
Can’t speak highly enough of this…
Can’t speak highly enough of this company and their amazing staff members like Christine!!!
Having thought I needed to cancel my policy due to a car change and change of circumstances, not only did Christine clarify that I didn’t, she then sorted me a quote out which saved me literally hundreds of pounds!!
The professional and diligent manner in which she dealt with me, taking time to fully understand my needs was absolutely first class. Her communication and people skills are an asset to the company.
Thank you very much Police Mutual for my continued business, and more so, even more thanks to Christine!!!!
23 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for your kind feedback. We are pleased to hear about your experience and the excellent service from Christine. We will pass on your lovely comments to her.
We truly appreciate your continued support of Police Mutual.
Réponse de Police Mutual
Thank you for your kind feedback. We're so pleased to hear you had a positive experience with our customer service. We’ll be sure to pass this on to our Healthcare team.
Elaine at Police Mutual was very…
Elaine at Police Mutual was very friendly and helpful. My policy required some adjustments and she was most helpful & gave good advice on the options available to me.
22 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for your feedback. We're really pleased to hear you found the service helpful and that everything was explained clearly. We'll pass your comments on to Elaine.
New membership are truly helpful dealing with my…
They are truly helpful dealing with my inquiries about the membership after
losing my beloved husband …
They followed up all the correspondence including refund as well as new membership status 🌸🌼🌸
11 juin 2026
Réponse de Police Mutual
Thank you for your kind review.
We're very sorry for the loss of your husband and are glad we could support you during this difficult time.
We'll be sure to share your feedback with the Healthcare team.
Competitive pricing
Competitive pricing, friendly phone handler and didn't have to wait long to speak to him.
19 juin 2026
Avis spontané
Réponse de Police Mutual
Glad you had a great experience – thanks for taking the time to leave your feedback
Sue was extremely helpful and made sure…
Sue was extremely helpful and made sure everything i needed was sorted. All explained clearly and cheaper than expected. Great service. 🙏🙏
18 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for your lovely feedback, we are pleased I was able to help and make everything clear and straightforward for you, and even better that it worked out cheaper!
Réponse de Police Mutual
Thank you for taking the time to leave a review
Straightforward experience
Very clear and helpful information from an extremely friendly and pleasant advisor, good job.
16 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for your kind feedback.
Réponse de Police Mutual
Thank you for your positive feedback. I’m pleased to hear that you found the support at Hendon helpful and the conversations informative. Your comments are greatly appreciated and will be shared with the team
Called to query a repayment made to my…
Called to query a repayment made to my account. Rebecca White handled the call with great patience and took great care to re assure me no issues. A credit to you company - thank you Mr R S Burt
12 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for taking the time to share your feedback. We are glad to hear Rebecca was able to reassure you and provide such great service.
All done on line in a very easy format,
9 juin 2026
Réponse de Police Mutual
Thank you for taking the time to share your feedback, it's great to hear you found the online process simple and easy to use
Policy Change
I dealt with Rebecca White regarding a change of policy as i had changed my vehicle.Rebecca was helpul ,efficient and proffesional throughout and got back to me as she said she would and fortunately for me got me a better deal on my car insurance.
12 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for taking the time to share your experience. We are pleased to hear that Rebecca was helpful, efficient, and professional throughout your policy change.
Simple and unmatched
The website itself and applying for a quote was straightforward. My quote was unmatched by any other provider I have reached out to and that was including extras which I couldn’t believe. Very grateful and happy customer.
31 mai 2026
Réponse de Police Mutual
Thank you for your feedback. We are pleased to hear that you found the process straightforward and that our quote offered such strong value
Refreshingly amazing customer service…
Refreshingly amazing customer service for car insurance.
3 juin 2026
Réponse de Police Mutual
Thank you for taking the time to leave your comments
Great customer service
Talking to Beth the representative for car insurance.
She was delightful. Friendly and helpful.
5 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you for your feedback. We are pleased to hear we were friendly and helpful and will pass on your comments
Fantastic customer service
Fantastic customer service! Phone today to discuss my car insurance renewal and Elaine couldn’t have been more friendly and helpful. Would absolutely recommend Police Mutual to others. Keep up the good work l!!
5 juin 2026
Avis spontané
Réponse de Police Mutual
Thank you so much for your feedback. We are pleased to hear that Elaine was able to provide such friendly and helpful service when discussing your car insurance renewal. Thanks for choosing Police Mutual.
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