Order 3 10kg bags of brown rubber mulch, 3 10kg bags of beige mulch delivered. Contacted to get the correct items delivered. Slow and inconsistent responses. Asked whether the incorrect items would be... Voir plus
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Lisez les avis des autres
Polite non pushy sales person (Adam), supported me fully to order a new transformer box (32amp) for my resin bound mixer. Product arrived on time, electronic invoice, would recommend
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Adam was very knowledgeable with the resin products available. He helped me put my order together based on my requirements & got it delivered fast. He has since followed up with a call & offered his... Voir plus
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This company were exceptional from start to finish.I first contacted Adam who gave me all the relevant information with no sales pressure, he then advised on how to do the job,I messed up on a calcul... Voir plus
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4,2
Bien
74 avis
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A répondu à 62 % de ses avis négatifs
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Very helpful with questions that i…
Very helpful with questions that i needed answering. Great service, made ordering and delivering easy. My first time doing resin driveways and will be using polybound again
1 mai 2026
Avis spontané
Réponse de Polybound
Hi Arwyn,
Thank you for the great feedback. We’re pleased we could help answer your questions and make the ordering and delivery process straightforward for you. It’s also great to hear your first resin driveway project went well. We appreciate your support and look forward to working with you again in the future.
Thanks
Brayden
They did what they said they would and…
They did what they said they would and the product was great
25 avril 2026
Avis spontané
Réponse de Polybound
Hi Gerry,
Thank you for the kind words it is very much appreciated.
Friendly staff and very helpful
Friendly staff and very helpful. Very quick service.
6 mai 2026
Avis spontané
Réponse de Polybound
Hi Jared,
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful, and that you were happy with the quick service. We really appreciate your feedback and look forward to seeing you again soon!
Thanks
Brayden
This company were exceptional
This company were exceptional from start to finish.I first contacted Adam who gave me all the relevant information with no sales pressure, he then advised on how to do the job,I messed up on a calculation which when I rang back he sorted with zero fuss.The product came on the day of promised delivery ,it’s now laid and happy wife happy life .Very rarely do I give 5 stars but it is richly deserved
Nigel
2 mai 2026
Avis spontané
Réponse de Polybound
Hi Nigel,
thank you for taking the time to share such a detailed review. It’s great to hear Adam provided helpful, no pressure advice and quickly sorted things when you called back. We’re also pleased everything arrived as promised and you’re happy with the finished result.
And we’ll agree with you on the outcome “happy wife, happy life” is a rule we don’t argue with!
Thanks again for the 5 star feedback, it really means a lot to the team.
Thank you
Brayden
Réponse de Polybound
Hi Sarah,
Thank you for your feedback we really appreciate it. We look forward to working with you again shortly.
Thanks
Brayden
Used them for years now
Used them for years now. Good quality materials, helpful staff. Muktah and Brayden are great
16 avril 2026
Avis spontané
Réponse de Polybound
Hi Lewis,
Thanks for your continued support over the years! We’re really pleased to hear you’ve consistently had good experiences with our materials and team.
Thanks
Brayden
One of the worst customer service…
One of the worst customer service experiences I’ve ever had
I ordered from Pollybound, returned the items exactly as instructed, and still have not received my refund.
The amount owed is approximately £5,000.
This issue has been ongoing since September/October last year. It is now March 2026, and despite countless emails and follow-ups, my money has not been returned.
After receiving the returned products, the company:
Delayed the refund for months
Gave excuses instead of timelines
Requested unnecessary information long after the return was completed
Ignored messages for long periods
Failed to resolve the refund despite having the items back
This is not a minor delay — it involves a significant sum of money and has caused considerable stress.
Based on my experience, I would strongly advise others to think carefully before ordering. I am still out of pocket.
DO NOT TRUST THEM
3 mars 2026
Avis spontané
Very could service from the office…
Very could service from the office staff Brayden and warehouse staff led by Darren
6 février 2026
Avis spontané
Réponse de Polybound
Hi Martin,
Thank you for your review, we really appreciate it. I know you’ve been a valued customer of ours for a long time, and we truly appreciate your continued support.
I will be pass on your kind words to the office team and the warehouse, Darrell will be very pleased to hear this.
Thank you again for your loyalty and support.
Brayden
Polybound
Highly recommended
Highly recommended. Excellent products, service and price. Great communication from Ben Kelly our assigned rep. I shall be using them for future orders
5 février 2026
Avis spontané
Réponse de Polybound
Hi John,
Thank you for your kind words and recommendation. We’re thrilled to hear you’re happy with the products, service, and communication. Ben will be delighted with your feedback!
We look forward to supporting your future orders and appreciate your continued trust in Polybound.
Thank you again.
Brayden
Polybound
Just completed the Polybound resin…
Just completed the Polybound resin training and honestly couldn’t rate it higher. The product itself is top quality – really easy to work with, strong finish, and you can tell it’s built to last. The training was clear, hands-on, and covered everything from prep to final finish, which gives you proper confidence going into real jobs.
Big shout out to Ben and Brayden as well – sound lads, really helpful throughout and took the time to answer every question without rushing anything. Proper professional setup and a good atmosphere all day.
If you’re thinking about getting into resin or levelling up your skills, I’d 100% recommend Polybound. Quality product and quality people behind it. ⭐⭐⭐⭐⭐
4 février 2026
Avis spontané
Réponse de Polybound
Hi Jack,
Thank you for taking the time to leave such a detailed review
We’re pleased to hear that you found the training valuable, and that it’s given you confidence moving forward. Ben and Brayden (me) are delighted with your feedback.
We wish you every success with your future projects and look forward to working with you.
Thank you for choosing Polybound, we genuinely appreciate it.
Thank you
Brayden
Polybound
Great company
Great company, My points of contact have been Jacob & Brayden, both are knowledgeable, friendly, and you can have a good laugh with them. Products are also as good as described, resin, Pebble Glue etc.
2 février 2026
Avis spontané
Réponse de Polybound
Hi Cameron,
Thank you for taking the time to share your feedback. We truly appreciate your kind words about Jacob and Brayden (me). They are both dedicated to providing knowledgeable and friendly service, and your recognition means a great deal to them.
We’re also pleased to hear that you’re happy with the quality of our products. Your ongoing support is greatly valued, and we look forward to continuing to work with you. Please don’t hesitate to reach out if you need anything.
Thank you
Brayden
I have used Polybound since the start…
I have used Polybound since the start of introducing resin to my work, they are always helpful, great products and very good prices.
2 février 2026
Avis spontané
Réponse de Polybound
Hi George,
Thank you so much for your kind words and continued support. It really means a lot to us that you’ve been using Polybound since the start of your resin journey.
We’re always happy to help, and we’re glad you’re enjoying both the products and pricing. Thanks again for taking the time to leave a review!
Thank you
Brayden
Polybound
Please avoid and purchase elswhere
Please avoid and purchase elswhere. I gave them all the sizes of my room and the depths i needed for wetpour rubber which was 50m2 and it came to £3600 which i thought was a lot at the time but they are supposed to the professionals. I then had a local professional team in to finish the job and they used a fraction of what i purchased. Now it gets fun when you want to return it, firstly you get told the stock changes every week and they wont allow it, quote distance selling and consumer rights you then get it picked up. once it is picked up you will be ignored with no refund. i am not having to go through my bank to get £2500 back and this is since September with no resolution yet. please purchase from somewhere else its not worth the hassle,
Update 18/12/25 still no refund, just a reply on here that they have my product back.
Update 2/2/26 after providing numerous documents to my bank on 15/1/26 (images can be provided) i get a 'random' phone call saying they will refund the money, i will end the review how i started it and if you value your time please avoid and purchase elsewhere
27 septembre 2025
Avis spontané
Réponse de Polybound
Hi Adrian,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and fully appreciate how disappointing it is when a project does not go as expected, particularly when it involves a significant purchase.
I can confirm that the returned materials have now been received back into our warehouse, checked, and a refund has been instructed to be processed back to you. I will update you directly as soon as this is confirmed.
Your initial order was for grey EPDM rubber, which is a pigmented product and therefore priced higher than our standard black EPDM. This price is reflected in the quotation provided at the time of ordering.
I appreciate your patience and would like to reassure you that we are committed to resolving this as a matter of urgency.
Update 02/02/2026 - Following on from our phone call I can confirm the amount of £2,042.40 that you requested has been processed and returned to yourself. Again I can only apologies for the time this has taken to resolve.
Thank you
Brayden
Absolutely fantastic service from…
Absolutely fantastic service from Polybound, really easy to order online then I had a call to confirm the order and the guy I spoke to Talha was incredibly helpful sending an email with full instructions and a guide to the ratios I needed to mix. When I called back as I realised I hadn’t ordered enough side strips and needed one more they wouldn’t take payment but said they would just add it to the order for free and I was only ordering 8 square metres so not even a big order. Then it was all delivered exactly where I had asked beside my parents gate. If only all companies were this helpful and easy to work with! Thanks guys for such a great service all I’ve got to do now is lay it! Nigel Thomlinson
4 octobre 2025
Avis spontané
Réponse de Polybound
Hi Nigel,
Thank you so much for taking the time to leave such a great review.
We’re really pleased to hear the process was smooth for you from ordering online through to delivery, and it’s great to know Talha was able to help with the mix ratios and instructions. We always aim to go the extra mile for our customers ,so we’re glad the additional side strip made a difference.
We really appreciate your feedback and your custom , even on smaller orders it means a lot to us.
Good luck with the laying and if you need anything at all along the way, just let us know.
Thanks again for choosing Polybound.
Robed customer
I have Oder sample box ,and paid 165£ Oder number 625728 , my Oder never turn up , basically poly bond robed me 165£ , I tried so many timers emailed, call what’s app no one responded, I’m furious I don’t know how this business still running , I need to find out how can I claim on this company, 😡😡😡😡😡😡
15 août 2025
Avis spontané
Réponse de Polybound
Good afternoon Taran,
I apologies for the inconvenience this has caused you and made you feel. I do believe you have since received a full refund for this order.
Polybound, bathroom floor.
I used Polybound as I wanted to lay a bathroom floor. They told me it was possible.
Very helpful from the start. Offering good advice and the best way to go about my project. They answered all my questions and sent accompanying emails.
Excellent service and I would definitely recommend.
1 août 2025
Avis spontané
Réponse de Polybound
Hi Neil,
Thank you so much for your review!
We’re really glad we could help guide you through your bathroom project, and it’s great to hear the advice and follow-up emails made things easier for you. We genuinely love seeing customers take on projects like this and we’re always happy to answer questions along the way.
We really appreciate you recommending us.
All the best with the rest of the install, and if you need anything else just let us know.
Thank you
Brayden
Polybound
Good guys always helpful deal with…
Good guys always helpful deal with these guys couple times a week and never let me down very competitive pricing defo recommend
22 août 2025
Avis spontané
Réponse de Polybound
Thank you for your 5-star review John. We’re delighted that our service met your expectations and truly appreciate your feedback. We look forward to continuing working with you.
Superb 👌
Use Polybound a lot. Their materials are always top notch and their customer care is second to none. Whenever we order from them it is delivered the next day. We have completed many projects using their materials and have never had any issues. We are handled by Jacob who always goes out of his way to ensure everything runs smoothly. If we ask for a quote, it is in my inbox within half an hour. Top Quality 👌
24 juillet 2025
Avis spontané
Réponse de Polybound
Thank you for your 5-star review, Neil! We’re delighted Jacob is taking good care of you and truly value your feedback. We look forward to working with you again
DIY Project
Been new to resin as a material I was unsure of what I needed and how to go about it but having spoken with a gentleman by the name of Braydon I was guided knowledgeably through it and as a result I’m very happy with my little project
8 août 2025
Avis spontané
Réponse de Polybound
Thank you so much for your 5-star review! We’re thrilled to hear that Brayden was able to guide you through your project and help you feel confident with resin. We really appreciate your feedback and are delighted you’re happy with the results!
Great product
Great product, used pebble glue on my loose stones after my dog kept getting them everywhere, now they don’t move. Delivery came next day.
Great customer service from Brayden, highly recommend this company
20 août 2025
Avis spontané
Réponse de Polybound
Thank you so much for your 5-star review! We’re delighted to hear that the Pebble Glue worked perfectly and that your stones are staying in place. It’s great to know Brayden provided excellent service. We really appreciate your recommendation!
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