I was accidentally sent the wrong order. Nadia was really helpful in sorting my query: speedy, kind and non-defensive in the email reply. The team let me keep the wrong items and are sending out a n... Voir plus
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Started my senior dog on the complete superfood 2 months ago and he absolutely loves the stuff. He's always been a fussy eater when it comes to kibble but he literally hoovers up pooch and mutt! I don... Voir plus
We absolutely love Pooch & Mutt! My dog suffers with dry skin, coat & itchy paws and needs low treats only due to a recent health condition. Since trying him on Pooch & Mutt treats he has been absolut... Voir plus
My senior dog has been on the health and digestion biscuits for about a year. He has also been experiencing excessive drinking causing him to come down for a drink at night and urinate in the kitchen.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.
Coordonnées de contact
Royaume-Uni
- www.poochandmutt.co.uk
A répondu à 65 % de ses avis négatifs
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Fantastic food and treats for my dogs
Fantastic food and treats for my dogs!
Ronnie has severe allergies and so it’s super important that packaging be clear and ingredients be true to what they say they are which is absolutely the case with pooch & mutt 🩵
Positive customer service interaction
I was accidentally sent the wrong order. Nadia was really helpful in sorting my query: speedy, kind and non-defensive in the email reply. The team let me keep the wrong items and are sending out a new order with the correct things.
I've been a customer for a few years now and my dog loves the food, but it was great to be reminded why I am a customer through a fantastic interaction.
Once again my dog food order was put in…
Once again my dog food order was put in a box that was way too big and the dog food boxes has been tossed around inside and had all burst open.Why this company cannot put the orders in boxes that are suitable to the orders going in them is beyond me.What a totally waste of carboard this company is wasting by what it is doing.HOW is this helping the PLANET.Come on POUCH & MUTT I would expect better from a company that is using well know tv personality to advertise their dog food.!!!!
Super quick delivery!
Ordered Sunday afternoon and arrived first thing on Monday morning, excellent service!
Health and digestion biscuits causing excessive drinking and urination
My senior dog has been on the health and digestion biscuits for about a year. He has also been experiencing excessive drinking causing him to come down for a drink at night and urinate in the kitchen. Been to the vets for bloods and nothing is noticeably wrong. I decided to switch his biscuits to a different brand and since I changed his biscuits, not one night has he been excessive drinking and urinating(from doing so every night) so its is definately something in these dry biscuits causing the issues. I had assumed it was just his age but its the food.
Fantastic service
Fantastic service. Always quick delivery and response to queries
Spart Salmon Fish jerky
Salmon, sprat fish jerky!
Great for a high reward treat
Luna does love these but only gets one per high reward!
Would recommend
Calm and relaxed
Love the products and my dog gets on well with it. The only issue we have had in the 4 years of buying was that when the rebrand happened we ordered food and it never arrived, turned out unfortunately they didn’t have any stock. We had to order quickly off amazon as the dog had no food. We’ve had no issues since however.
No longer recommend
Our dog was on the health and digestion dog kibble for a couple of years and since they have rebranded and changed recipes my dog has been very poorly, being sick and eating grass. Will no longer be buying!
Health and digestion food
Moving our husky to the dry health and digestion food is the best thing we have ever done for buddy!
His stomach has always been sensitive, but now he’s such a happy boy!
Would never move away from it now!
Love pooch & mutt
We always buy pooch & Mutt food and treats, especially the calming range. My dog loves it! Service is always amazing, fast delivery and good prices!
Something is off...
We have a 4-month-old wire-haired pointer, and originally, we were giving him what the breeder was giving him, but the chicken didn't seem to agree with his stomach. We switched soft foods to the same brand, but with lamb instead, and also started him on Pooch & Mutt Health & Digestion (from Amazon, in the old packaging). That seemed to do the trick! His poos were formed, looked correct, and he seemed to have a lot more energy. This was along with giving him a Prokolin paste probiotic and Panacur, but we definitely felt we were headed in the right direction.
Knowing that he enjoyed the Pooch & Mutt, I decided to order directly from the site. When the food arrived, I put it into a large storage container and noticed straight away that the stuff from Amazon and the newest from P&M looked, smelled, and felt a bit different. I was worried I had received something outdated from Amazon, so I wrote to P&M and received two separate emails. Prior to receiving the emails, my dog started on the new batch, and we could instantly see a difference. He started having loose stool immediately and was acting off. We attributed this to taking him on walks to the beach and perhaps him eating weird stuff or drinking seawater.
In the emails, one stated that variations in recipes could explain the differences. The other asked about the packaging that the Amazon batch came in. I responded to both and still have not received anything back from them. My partner and I have been worried, so he decided to investigate. That's when he came across reviews about the recipe change and how it has affected other people's dogs as well.
Needless to say, this is very frustrating. We spent money on a 10kg bag plus treats, and now I have to introduce a new food and toss out the old.
14 yr old spaniels are thriving on this food
I accidentally came across this food when searching for something to support my aging dogs, I have 2 working cocker spaniels and they are 14 years old, they are absolutly thriving on this food, we feed them a mixture of the wet and dry food plus the salmon oil... and I honestly wish id found it years ago... on another note, we had an issue with a leaky salmon oil bottle and the team were amazing, recieved a replacement the next day - 5* service - thank you :)
We love Pooch & Mutt and my pup loves there treats!
We absolutely love Pooch & Mutt! My dog suffers with dry skin, coat & itchy paws and needs low treats only due to a recent health condition. Since trying him on Pooch & Mutt treats he has been absolutely loving them, so excited when I give him one and they are super low in fat, which makes them perfect for him. He adores the health & wellness treats and the dental sticks too! I love how they are full of natural ingredients and they are free of any nasties too which gives me complete peace of mind when feeding them to my pup. I cannot recommend Pooch & Mutt enough!!
Senior dog loves the stuff
Started my senior dog on the complete superfood 2 months ago and he absolutely loves the stuff. He's always been a fussy eater when it comes to kibble but he literally hoovers up pooch and mutt! I don't even have to bribe him by adding any cooked chicken. Highly recommend if your dog is fussy I'm spending less money overall as he seems satisfied with this on its own.
My dog thrives on P&M wet food
My dog has been eating P&M food for nearly 3 years. A wet carton for breakfast and for dinner, every day, and she is absolutely thriving. Quick delivery every time!
Skin & Coat Treats are 10/10
My dog absolutely loves his treats from Pooch & Mutt. Super speedy delivery too!
My experience has been positive and…
My experience has been positive and life changing for my rescue dog. He has irritable bowel disease and has been on the same hyper allergenic diet for years. Which never sorted his runny and soft stools. He hated food time and only ate because he had to. This was heartbreaking to see.
My dog has been on pooch and mutt for two months, even chicken is not affecting him. He now has a selection of flavours as opposed to the same flavour every day.
His stools are firm! Every time and was instant change.
Nothing has affected him negatively and he's so much happier.
Excellent customer service
Always excellent customer service from Jess. Nothing is too much trouble.
Good quality dog food with quality ingredients.
Thank you!
Pooch and mutt new health and digestion…
Pooch and mutt new health and digestion fish chews! My dog can’t get enough of them he loves them. And I love knowing there super healthy for him too!
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