I had a good experience at Poole Audi . Laura was particularly helpful , eased my concerns and answered my questions . She was always responsive to my queries . The whole team made me feel welcome W... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Wish i never bought the car now. Never thought to get into the corners of inspection on a 419 mile car. Got home noticed after a few days a cut in the seat right in the corner where you wouldn't reall... Voir plus
L'entreprise a répondu
Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Voir plus
L'entreprise a répondu
Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was untu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Poole Audi
Écrit par l'entreprise
WELCOME TO POOLE AUDI
Coordonnées de contact
Old Wareham Road, BH12 4QN, Poole, Royaume-Uni
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Excellent
510 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Professional and courteous staff, good all
round experience.
Shout out for Hayley Keeping.
12 mars 2025
Avis spontané
Réponse de Poole Audi
Good morning,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you received great customer service with us at Poole Audi and that our team were professional and courteous. I will pass your kind words on to Hayley and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Welcomed from the start
Welcomed from the start, every staff member was friendly and always helpful, particularly Daniel Worsdell who was the person who guided us through the process of buying a new Audi A5 for me and an Audi A1 for my wife - this company goes the extra mile to achieve maximum customer satisfaction
29 mars 2025
Avis spontané
Réponse de Poole Audi
Hello Robert,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that our team made you feel welcome during your visit. It's great to know Daniel was able to guide you through the purchase of your new Audi A5 and A1. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Getting all the help you need when buying exchanging cars
My Audi adviser was Cameron Parr at Poole Audi Wareham Road.
I went into great detail when negotiating my new Q2 comparing it with my old Q2 schedule and all the details and changes were broken down and explained fully to me. Not being technical minded that took some doing.
Cameron was very patient and polite so I didn’t feel under any pressure on timing or purchasing and with a good exchange rate on my old car I signed contracts.
Thank you Cameron for all your help.
23 septembre 2024
Avis spontané
Réponse de Poole Audi
Hello Marian,
We really appreciate you taking the time to leave us a review. It's wonderful to know you had a 5-star experience with us and that Cameron was able to assist you with the part exchange of your vehicle. We are thrilled to hear he was patient and polite throughout the process and helped you find the perfect new Audi Q2. I will pass your kind words on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Poole Audi
Everyone at Poole Audi was very efficient in dealing with my purchase of a new vehicle.
The salesman ,Cameron Parr kept me up to speed with any developments.and he was very helpful .
5 mars 2025
Avis spontané
Réponse de Poole Audi
Hello Charles,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a great experience with us and that the team were efficient and helpful during your visit. It's wonderful to know Cameron kept you updated throughout the whole process and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
A superb experience from start to finish...
Joe Astley must be commended on a superb purchasing experience. From initial enquiry to personal handover, Joe was a joy to deal with, with clear communication, he was quick to respond and always polite and professional - we very much look forward to dealing with Joe again in future purchases.
6 mars 2025
Avis spontané
Réponse de Poole Audi
Good afternoon,
Thank you for leaving us a 5-star review. We are delighted to hear you had a positive experience with us at Poole Audi and that Joe was able to assist you throughout the purchase and handover of your new Audi. I will pass your kind words on to the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Thank you for great service & also…
Thank you for great service & also fixing the issue that had occurred and resolving it for me. I am grateful and will definately buy with Audi again in the future.
4 mars 2025
Avis spontané
Réponse de Poole Audi
Hello Anita,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us and our team could resolve the issue for you. We really appreciate your kind words and loyalty and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Salesperson Joe (Audi Poole)
Joe has been extremely helpful and understanding, and his friendly approach makes the whole experience very easy.
21 mars 2025
Avis spontané
Réponse de Poole Audi
Hello Karen,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that Joe was extremely helpful and understanding during your visit and that he made sure the whole process went smoothly. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Really friendly and professional people…
Really friendly and professional people right from handover of car for service/MOT to handback upon completion. A pleasure to deal with the staff. Great example to other companies on how to treat customers. Definitely a 5 star experience for me
12 février 2025
Avis spontané
Réponse de Poole Audi
Hello David,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear our team were friendly and professional whilst your car was in for its Service and MOT. I will pass your kind comments on to the whole team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Changed an airbag under a recall for my…
Changed an airbag under a recall for my 20 year old A4 Quattro had. Amazing service department, especially Emma
20 mars 2025
Avis spontané
Réponse de Poole Audi
Hello John,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a positive experience with us and that our team provided you with amazing customer service. It's great to know we were able to fit a new airbag in your Audi A4 and I will pass your kind words on to Emma and the rest of the team. Please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
First Class Service
From first making contact with Poole Audi to travelling down from Glasgow and being picked up at the station, I cannot praise the dealerships professionalism and customer service highly enough.
Tim Alford the sales executive who looked after me was first class. He did what he said he would do and was in contact with me throughout my purchase until collection and then again afterwards making sure everything was OK.
The professional way in which my new pride and joy was presented was first class and I couldn’t have asked for more.
I certainly wouldn’t hesitate in purchasing another car from Poole Audi as the service was second to none.
PS. The bottle of wine was also excellent!
19 février 2025
Avis spontané
Réponse de Poole Audi
Hello Hannah,
Thank you for your fantastic review. We are thrilled to hear that you had a first-class experience with us at Poole Audi. It’s great to know that Tim kept you informed throughout the process and ensured that everything went smoothly from start to finish.
Thank you for making the trip from Glasgow to visit us, and we look forward to welcoming you back to us again in the future. We hope you are enjoying your new Audi and we are so pleased you liked the bottle of Midas too!
Kind regards,
Emma – Poole Audi
New Car Purchase
Made the purchase of my new car easy, sound advice and personal service!
28 février 2025
Avis spontané
Réponse de Poole Audi
Hello Tony,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear our team were able to help you find the perfect new Audi and that we made the process easy and enjoyable. We really appreciate your kind words and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
An amazing team and fabulous customer service
We were greeted by a lovely friendly lady on our arrival and offered coffee - very good coffee!
The sales person who sourced my new car for me was just amazingly helpful and made me feel extremely special when I picked up my new car. The whole team at Poole Audi are professional, knowledgeable and so friendly. Even though I have two Audi dealerships on my doorstep, I will travel the longer distance to Poole to source my next Audi.
31 janvier 2025
Avis spontané
Réponse de Poole Audi
Hello Tracey,
Thank you for your wonderful 5-star review. We are delighted to hear that you had a fantastic experience with us and that our team made you feel welcome during your visit. It’s great to know that we could help you find the perfect Audi and that our team's professionalism, knowledge, and dedication made the handover process special for you.
I’ll be sure to share your kind words with the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
A really good buying experience
A really good buying experience. Always apprehensive making a purchase without seeing the vehicle first but Laura could not have been more helpful or accommodating. Would highly recommend.
7 février 2025
Avis spontané
Réponse de Poole Audi
Hello Halls,
Thank you for leaving us a 5-star review. We are thrilled to hear you had a positive experience with us at Poole Audi and that Laura was able to help you throughout the purchasing process of your new vehicle. We really appreciate your kind words and recommendation and hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
My Audi service experience
I recently took my beloved Audi A4 for her annual service at Poole Audi. Despite extensive roadworks in the area, delaying me and other Customers, the staff were coping well with the queue of vehicles forming in the Service Reception area. I was provided with a new A5 courtesy car which clocked up it's first 1000 miles as I left Poole, and enjoyed a welcome latte while waiting for the A5's keys. I had already provided additional items to be checked/replaced including new wiper blades and replacing the battery in my spare keys and this was checked with me before I left.
During the day I received a WhatsApp message that my vehicle was ready for collection, together with a video detailing the work and checks undertaken. On my return at the end of the day, and while enjoying another latte, I had to apologise for forgetting to leave my spare vehicle keys. They were swiftly taken away and the battery replaced.
Everyone I dealt with, before and during my visit, was courteous and efficient. This is not my nearest dealership but well worth the 50+ mile journey for the quality of service received.
31 janvier 2025
Avis spontané
Réponse de Poole Audi
Hello Lesley,
Thank you for your kind words and for taking the time to share your experience at Poole Audi. We are delighted to hear that, despite the roadworks, our team was able to provide you with a smooth and efficient service. It’s great to know you enjoyed the new Audi A5 courtesy car and our complimentary lattes.
We truly appreciate your loyalty and feedback. It’s wonderful to know that your 50+ mile journey was worthwhile, and we look forward to welcoming you back again soon.
Kind regards,
Emma – Poole Audi
Service second to none
We didn't expect to be able to get the car we wanted so quickly, and even though we ended up buying a used car, the service was absolutely amazing. When there was a problem with my car I was part exchanging, they resolved the issue immediately, even though it was my own oversight. Hayley has been especially helpful, reassuring and a great pleasure to deal with throughout. I couldn't have imagined a better experience!!! Thank you.
17 janvier 2025
Avis spontané
Réponse de Poole Audi
Hello Vanessa,
Thank you for taking the time to leave us a review. It's wonderful to hear you had a 5-star experience with us and that Hayley and the rest of the team were able to help you throughout the part exchange process of your vehicle. It's great to know we were able to find you the perfect Audi within a timely manner. I will pass your kind comments on to the team and please do not hesitate to contact us if you require any further assistance.
Kind regards,
Emma - Poole Audi
A real pleasure to be met by Luke…
A real pleasure to be met by Luke Stacey who treated myself and my good lady with great respect and gave us a full whole hearted and truthful run through the options at our disposal. We were very much impressed with his knowledge of the vehicles and passed on his own personal experiences to make our decision a lot easier. The experience was amazing, from making initial contact to receiving our beautiful new car.
Thank you !
1 février 2025
Avis spontané
Réponse de Poole Audi
Hello Terry,
Thank you for taking the time to leave us a review. We are so pleased to hear you had a 5-star visit to us and that Luke was able to help you find the perfect Audi. It's great that he was able to discuss your options with you and was knowledgeable throughout the whole process. I will pass your kind words on to the whole team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Excellent service
Tim did a fantastic job from start to finish. He listened to what I wanted and provided it
28 janvier 2025
Avis spontané
Réponse de Poole Audi
Dear Mr Smith,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a fantastic experience with us and that Tim was able to assist you during your visit. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Absolutely amazing
Absolutely amazing! What can I say Poole Audi never fail to impress, whether it’s buying a new car to having your car serviced. They always make sure you have the best experience. I have bought 3 cars from Poole Audi and have never once been disappointed.
19 février 2025
Avis spontané
Réponse de Poole Audi
Hello Lily,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you have always had an amazing experience with us here at Poole Audi and that our team have been able to help you find the perfect Audi on several occasions. We really appreciate your loyalty and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Great service
Great service - communication is very thorough. Simple things like car pick up make all the difference
Excellent follow up service also
Thanks
2 janvier 2025
Avis spontané
Réponse de Poole Audi
Hello Patrick,
Thank you for taking the time to leave us a 5-star review. Its great to hear you had positive service with us here at Poole Audi and that our teams communication was thorough. We really appreciate your kind feedback and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Thank you so much!!
Thank you, I had such a wonderful experience when buying my Audi.
I was a little uncertain at buying a new car as I have been so used to the Mini I had, had for 15 years. However, the whole team were extremely welcoming, very patient and couldn’t do enough to support me through the process. I am extremely grateful, particularly to Dan for the time he spent with me and for explaining & answering all of my questions no matter how small / silly they seemed. Thank you!
31 janvier 2025
Avis spontané
Réponse de Poole Audi
Hello J Matthews,
Thank you for taking the time to leave us a review and for your kind words. It's wonderful to hear you had a 5-star experience with us and that our team were welcoming and patient during your visit. We are so pleased to know that Dan was able to help you find the perfect new Audi and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.