POPFLEX Avis 149

Horrible customer service and products

I placed a huge order of £900, and checked all the sizes to make sure everything was fine before purchasing because I knew its an international order. I even went a size up on the sports bras. However, when i got the items the bras wouldn’t fit me at all! I have no idea how dare they put a size on an item thats probably more like a M than an XL. Moreover the zipper on the bag I ordered was faulty. They said that if i want to return the items I'm responsible to pay the delivery fees. I told them that I don't want to pay for the postage because its not my fault that they put a size XL on a tiny sports bra. They gave me some excuses that everybody’s body is different. Ok I get that but L-XL is my size with all brands except this one so Im not in the wrong here. Stay away from this brand! If you don’t want to waste your money

I used the sizing guide, but item was too small. Returning is a NIGHTMARE. There is only one way and if you don't have access to a printer, you will have to use up a lot of time trying to find a UPS store that will attempt to print off return label from your cell phone for you. If I had know returns would be this difficult, I never would have placed an order with them. Why can't I return by regular mail and NOT have mailing fee taken out of my refund??? I can pay the USPS to mail it back. Why isn't that an option??

After Zoll I paid 25€ in shipping alone. My review was even deleted when I stated that in my review (it was actually a positive review because the item is nice). But shipping is slow, the tracking doesnt work properly, YOU are resposible should your package get lost while returning (horrible customer service). Overall the items are overpriced for how bad the quality is. You pay more because shes an influencer

I ordered shortly before Christmas. Unfortunately, my package couldn't be delivered (it took until January with costum checks and all) because I did not have the tax fee in cash at home. So the delivery person and I agreed that she'll bring it to the postal office, where I can go and pay the tax when I pick it up. But, the package got lost in transition and never ended up at the postal station. I tried everything to get it, but it could not be found. So I wrote the costumer service and luckily got a full refund. Thus, the four stars for the great customer service! If I ever place another order, I'll chose a different method of delivery (I chose regular instead of express), maybe then the postal service don't mess it up...

I don't understand why there are so many bad reviews, but I ordered the pirouette skort and the quality and fit are great, I am so happy with my purchase!

Lieferung:
Für Lieferungen ausserhalb der USA wird eine Lieferzeit von 2-5 Wochen angegeben was viel zu lange ist. Sehr fraglich für dass es von Utah, US, aus geliefert wird.
Dass nach Eingang der Bestellung 1-3 Tage vergehen, ist verständlich aber danach folgt eine sehr lange Wartezeit. Seit dem 15.01.2024 hat sich mein Lieferstatus nicht aktualisiert obwohl die Lieferung an der Abgangsstelle befindet um in die Schweiz zu transportieren. Heute ist der 18.01.2024 und ich vermute stark, dass es noch 1 Woche dauert bis mal eine Aktualisierung folgt.

Grössenangaben:
Bei 2 Produkten gibt es 2in1 Grössen was ich sehr fragwürdig finde. Weil das erschwert das Bestellen um einiges. Die Massangaben der Models sind nicht wirklich hilfreich.

Awful products.

They don't stay in place when wearing as casual clothes so forget about working out in them. Insanely overpriced as well, so even without problems I'd probably go with another brand.

One of the worst return policies i've ever encountered too. They actually require the products to be unworn with original tags on to be returned and have an incredibly short window to be eligible in the first place.

Horrible! Their products don't warrant the high prices. Purchased several items for my daughter for christmas. they were poorly made and the sizes were off. they charge you to return items and they have a very short window for returns. super disappointed. would never buy from them again

The sizing chart is all wrong. I took all my measurements before ordering and the flare leggings I got are comically short. Unless you exchange for another item (impossible for me because they had no options in my size), you are forced to pay return shipping, and you lose your original shipping fee.

Got two skirts, neither fit. The sizing is so off that there are visibly at least 3 sizes difference between the two despite them only being one size apart. How can one size be so small it's almost impossible to get on and one size up be so large the skirt falls off? I have asked customer service twice for sizing help and they straight up refuse to offer any assistance in finding my correct size. I also communicated to them twice that the sizing is so off I'm convinced I got a skirt that was mislabeled and no response. I have a gift card to spend with them but I honestly don't think I will support this company again at all.

*I am not in CR, I am travelling as I write this review. I am a United States based customer who purchased and paid for the clothing in the US.

I ordered an item which was identified as small but ran very large. So I returned it. I was not returned the full amount which included shipping and handling. They stayed with part of the amount that I paid. Please beware as they are very devious with not refunding you the full amount you paid. While I love the workouts, unfortunately I will no longer be purchasing from popflex any more. :(

I have the jumpsuit. An absolutely beautiful piece, sadly the fabric broke in two places after just three wears. But those three times I looked fab.

I have been following Cassey for years and was so excited about my first purchase, however, I was deeply disappointed. I don't usually leave reviews unless I am raving about something. Still, I decided to make an exception and provide a bad review because I want others who are excited and have worked hard for the money (because let's be honest, these aren't cheap clothes) to have more information before they make up their minds about a purchase.

I am outside of the US, and when I saw the Black Friday sale I was excited about it being my opportunity to get something from Popflex. I bought three leggings, 2 at a discount, and one at full price. A friend of mine referred me and I opened the webpage from the email saying that I would be getting an additional 20% off (I did not and there was no way to add the code because they don't send codes, you are just supposed to trust it will work -it doesn't).

I wanted the items so badly, and I was already getting an okay discount on two out of three so I decided to buy them anyway. Once I placed my order I waited for the shipment. Since it is international, I know it can take a while so I was not in a hurry. However, getting it has been so difficult and I just heard that now I have to pay an additional 31 euros to be able to get my package.

I usually buy clothes and other items that ship from the US and have never been expected to pay additional taxes or make extra steps to be able to get my purchase. If I had known, I wouldn't have bought it. With that price difference, I could have bought some leggings from Lululemon that ship from my country of residence and that have WAY better customer service.

So, if you are from outside the US you might want to consider looking for alternative options before buying. Honestly, I'm so displeased. I had great expectations for this purchase and now I am heartbroken and spending so much more than I intentionally wanted/intended.

I have ordered from them several times, most recently on a BF/cyber weekend sale this weekend. Their items are sturdy and constructed of thick materials, which is nice. The two zip cloud hoodies I received are cut relatively short and don't fit over the shoulders as nicely as I would like. Kind of slouchy and frumpy. It is not flattering, but I understand that slouchy and frumpy is the look Popflex is going for. The half-zip warm-up hoodie wristbands are tight-cut, cut off circulation, and uncomfortable. I have only worn it once since purchasing it. The shruggie is cute but can only be worn without other layering.
I gave this item away to a friend because it was not a suitable piece. The clothes are okay, but customer service is definitely my final negative mark. I had issues with the USD to CAD exchange during their cyber sale, which resulted in me being excluded from the promotion. Keep in mind that I ordered from them specifically for the promotion based on my previous purchases. When I reached out to them the same day, they responded that I could not be included because the item had shipped, and I also could not modify it. In an attempt to work with customer service, they kept repeating the same "clarification" tactics to put me off and citing policies that seemed silly or non-sympathetic to my circumstances. Customer service is paramount when shopping online. I will return to a company to purchase overpriced goods in so many situations because of how they treat their customers when they have a bad experience or are looking for a reasonable solution. Had their customer service provided a solution to my concerns, I would have continued purchasing from them based on this to see if any other items worked for me, even though the quality of the products does not meet the price points. I would not recommend purchasing from Popflex to anyone considering it due to their customer service practices, product cost and how risky online shopping can be with your time and money. Stick with Lululemon or Alo Yoga, all of which have excellent customer service!

I’ve been trying to buy from this company because my kids like it, I think some of the things are comfy but their buisness practices suck. It takes 2 weeks to even get a shipment. They clearly expect you to sit at home for whatever time ups feels like coming to your house. I spent a ridiculous amount of money. Sent 3 emails the first 2 they were so sorry, would just drop off my order, then decided they wanted a signature I guess for the 3rd order. I’ve done everything. Sat on hold
For 3 hours with UPS, tried to get my order, emailed popflex. These jerks have made this so not worth the time, so inconvenient. I never signed anything I would sign for an order. It’s simple I never would have ordered from a company that makes a person do this. Let’s see if they will make it right but so far this has been a hell of an experience

Ordered two jumpsuits- shipping time was average and the quality was alright. However, the items didn’t quite fit. I decided to exchange for another size. Their website claims exchanges are free, but upon submitting the exchange they actually charge $5.95 to ship back. I reached out to customer service and they let me know there is a “glitch” and their exchanges weren’t being process for free. Luckily, they refunded me the cost of shipping. Fast forward A MONTH, I email customer service to be told there is an “inventory issue” and they don’t have the product I want exchanged. They offer a refund but knock $15 off the amount I paid because “you’re maxed out on refunds because we refunded you for shipping.” Umm…what?! Needless to say there are some serious issues with this business and I’m in a back and forth battle trying to get all of my money back. Take your money and business elsewhere.

I ordered a backpack for my daughter, which the total was around $170. She used it for the first 2 days of school, and the zipper broke on it. They would not offer an exchange or full refund. They offered me only a 25% refund back!! I was told there is no warranty so basically, I paid $170 for a backpack that is useless to me now. I am a single mom, and it wasn't easy coming up with that money. Terrible customer service.

I ordered 4 hoodies and only received 3 and they will not resolve the situation with a refund or reship. Horrible experience will not be buying from them again. Basically shorting people to make money.

Most brands now tell you where the item you want to purchase is made, Popflex doesn't, I even think they clearly don't want to !! ! My first purchases were made in Vietnam, but the last ones were made in China, (designed in LA, made in China) and I absolutely don't want to buy anything made in China. Some people there, because they are a muslim minority, the Uyghurs, are detained in reeducation camps and work for free, mostly in textile. I know, for sure, that it is impossible to track. It makes popflex work like the fast fashion, like Shein, for example. When you ask the customer service where an item that you would like to buy, was made, the answer is always the same, and always in the vaguest way, they tell you that it is made in South east Asia ...!!! Please, be honest ! You have lost a customer ! Please, don't buy items that are made in China, don't feed slavery, don't feed barbarity !!

There was an earlier review left from a fellow Singaporean whom encountered a tracking problem I am now facing. I placed my order on 14 April but DHL tracking has been stuck on 20 April up until now (20 June). Popflex actually reached out to me about incomplete information (upon check out my address and local number was filled accurately so I don't know what info was really missing) on 2 and 5 May, which I thought would get the parcel moving once I replied the CS team but unfortunately nothing has changed. I reached out to the CS team on 15 May but they weren't of much help and there has been no movement by DHL or follow-up by Popflex. Have raised a lost package ticket with Popflex and hopefully I'll receive a refund. It's been such a long wait I have no interest in the item anymore and it was also meant to be a gift for a birthday that has obviously passed. Seems other people have more luck so I would caution against direct intl shipping and maybe opt for a forwarding service instead.

UPDATE: Popflex has refunded me.