POPFLEX Avis 149

I love everything I got the quality is amazing and I had not problems with the overseas delivery at all!

The quality is exceptional. The products hold very well. These are the only sport pants that won't give you camel toe.
The prices are a bit high, but they are worth it. 100% recommend.

Their products are lovely, no question, which is why this was my second order from popflexactive.com. But it was definitely my last since their so-called customer service is a complete joke.

I am from Germany and wanted my order to be delivered to a pick up station (which was an option at the check-out process) and of course kept an eye on the shipment tracking. Usually when a package arrives at the pick up station you get a notification by the shipping provider DHL with a code you have to use in order to pick it up. However when the tracking said 'arrived at pick up station' in my hometown I didn't get notificated so I called DHL costumer service where they told me that the tracking code was invalid and that they couldn't help me so I didn't know how to get my package even though it was literally only a couple of meters away from me.

I wrote to popflex that apparently the shipment had gone lost, that the tracking code was invalid and that I couldn't pick it up. I asked them several times to get in touch with DHL to solve the problem and that the package would be sent back to them if I didn't pick it up within a week.

But all they said was that the package was still on its way (even though the tracking said clearly it had arrived where it was supposed to be!), that they understood it was frustrating to wait as if I was an impatient little kid and that there was nothing they could do even though I told them exactly what to do in every single mail. A simple phone call could've solved the whole issue. Instead they talked to me like I was too stupid to understand how delivering a package works. English is not my native language so maybe there was something they didn't understand but I highly doubt it since I communicate with international costumers at work and I've never had problems with making my points clear. Even if that was the case they could've told me that they didn't quite understand what my problem was but no. All they had to say was that I had to be patient and the package would be delivered to me when all the time I was the one who understood what was going on.
And guess what happened three days ago, the package was sent back to popflex just like I said it would. Surprise surprise! And guess who I haven't heard of ever since? Yeah right, their costumer 'service'. So now they have their items back plus my money. This is absolutely unacceptable, no matter where a costumer is from or what language they speak, if you aren't able to treat them with respect and take their matters seriously and aren't willing to do anything to help when they almost beg you to get in touch which the shipping provider (one! one!! phone call!!) then you have chosen the wrong job. How can you seriously rather have a package shipped back 8k kilometres instead of just doing what your costumer asks you to and make a phone call.
If this didn't cost me 240 € and a lot of time and nerves I may even laugh. The worst costumer service I ever dealt with.

Very good products and experience with Popflex Active! There was an issue with an item that was out of stock, so customer service reached out to me and resolved the issue really quickly after I placed my order. My order was shipped internationally and still arrived to me pretty quick. I'll order again, thanks!

Pricey Delivery. This is a lovely mat, good quality and has a nice soft surface. I bought two (the leopard print one too which also looked great) and they are both great quality. They get dirty pretty easily but it does brush off quickly. The product itself is definitely worth the price. But living in the UK meant that I had to pay the $20 shipping and tax as it said on the website, but what I wasn't aware of was that it was going to be sent from the US via Germany so I would then have to pay another £50 import tax on it AGAIN. So personally if I knew it was going to cost that much when I ordered it I wouldn't have bothered but its a lovely product, just be careful.