Portico Property - Camden Avis 18

Urgent complaints regarding serious black mould ignored for over two years.

Black mould first appeared in our flat in November 2023, initially spreading across the lower area of our kitchen. We took photographs and reported it immediately, yet no action was taken.

Despite this unresolved issue, our rent was later increased. We responded reasonably, agreeing to the increase on the condition that the black mould would be addressed. This never happened -although the rent increase still went ahead.

Fast forward two years to November 2025, and the situation has become severe. The mould has now spread to every room in the flat except one. In the kitchen, the problem is so extreme that the entire ceiling is black with mould.

Since then, I have been persistently emailing with little to no response. Two mould specialists visited in November and were both shocked by the condition of the property. Despite this, nothing has been done. I have also made it clear that I am prepared to involve the Environmental Health / Environmental Hazards Council, yet even this has prompted no action or response.

Communication has been extremely poor. Staff are frequently out of office, phone calls go unanswered, and voicemails are ignored. Attempting to have a productive conversation has been nearly impossible.

If you are considering Portico as your housing agency, think very carefully. Their communication is poor, and their urgency - or lack thereof - when it comes to tenant welfare is even worse.

The only positive experience we’ve had was with Salman, the letting agent who showed us the property. Unfortunately, that has been the sole saving grace in an otherwise unacceptable experience.

Fantastic client care from Camden branch - Ieva Sarkovska and Salman Peerally are both fantastic.

The estate agents team were very on point and responsive, helped me and my flatmate in a tricky situation. Hugo especially worked hard for us and kept us updated. Paralegal services seemed quite slow though from our knowledge and we ended up moving in much later than anticipated.

I would like to thank Mrs Magdolna Jakob, for the help and time she’s giving to me and my daughter in finding a flat . I am italian and I don’t come often to London but Magdi is so nice , professional she shows us very good properties in accordance to our needs and budget ! She is always available even at the last moment and very honest in telling the truth which is for me a very important quality !!
I hope we will find what we are searching as she is supporting us in the best way . Lovely person .. many thanks Magdi !
Giovanna and Giada Bassoli

Very professional, not a hint of arrogance, which some agents can be prone to. Meera gave the impression Portico would sell with a considered approach. She also gave a realistic valuation compared to the other agents. I also appreciated the way Magda arrived early to do a quick check of the apartment before any viewing, a very nice touch. Overall very happy with the service. If I decide to sell again, I will contact Portico, mainly due to Meera & Magda’s professionalism.

Meera and Magdolna were very helpful, professional and answered all our concerns in a proactive professional manner.
Thank you guys and Portico.

Impeccable customer support. As a Frenchman in London looking for an apartment, I was pleasantly surprised to come across Salma Munir, a French estate agent who was quick, efficient and highly professional. From the outset, she quickly integrated my search criteria. I highly recommend her!

Salman at Portico Camden has been extremely helpful, kind and responsive during our flat hunt and renting process! He has made the experience smooth by always replying to our queries rapidly and always accommodating our needs.

Salman has been a pleasure to work with. Reliable, efficient and always happy to help. I highly recommend Portico.

Salman from Portico made the whole move in process feel nice and smooth. Amazing experience!

Salman is an amazing estate agent. He made moving into my first home easy and smooth with great communication.

Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker.

Thank you Salman, you are always kind and responsive, 10 out of 10!

Excellent service from Mr Salman. He helped us to find perfect place to rent and made the whole process very smooth. He was very professional and helpful through the process. Strongly recommended to anyone! Thank you very much Salman!

Salman provides an excellent service very professional and friendly at the same time. He was always on hand to answer any questions I had. Fabulous service from start to finish. I highly recommend Salman Peerally to anyone looking to let or rent.

Brilliant service at Portico! Salman Peerally especially is very friendly, diligent and has made the process run smoothly.

Salman was really helpful and made the process of finding a flat so much easier for me and my friends. Great customer service here

Finding a flat with Portico was a great experience in which the entire team were extremely helpful and accommodating. Salman Peerally was extremely responsive and knowledgeable about the property and he kept us informed of all deadlines. Thank you Salman, and the rest of the Portico team, for your assistance.