Portico Property - Dulwich Avis 

I would strongly advise anyone considering renting through Portico East Dulwich to think twice.

Our experience from start to finish was appalling. Before we had even moved in, there were significant delays caused by Portico. We were not given the keys on time, despite having completed all the necessary paperwork, which meant we incurred additional storage costs and unnecessary stress.

The worst part of our tenancy was when our boiler broke down during the middle of winter. We were left without heating or hot water for **39 days**. Throughout this time, we repeatedly contacted Portico, pleading for updates and assistance. Rather than taking ownership of the situation, communication was poor, dismissive and, at times, sarcastic, with emails focusing on excuses and timelines rather than resolving the problem.

It later became clear that the landlord had not been properly informed about the severity of the issue, which only prolonged the situation. No tenant should have to spend over a month in a freezing house without hot water during winter because their managing agent failed to communicate effectively.

To make matters worse, despite the disruption and inconvenience, we received no compensation whatsoever.

Our experience didn't improve when we moved out. The return of our deposit was unnecessarily delayed, with Portico consistently taking far too long to respond to correspondence. Every stage of the process seemed to involve chasing them for updates and waiting far longer than should have been necessary.

The entire tenancy was characterised by poor communication, avoidable delays, a lack of accountability and a complete disregard for the impact their actions had on us as tenants.

This was, without question, the worst experience I've had with a letting agent, and I would not recommend Portico East Dulwich to anyone.

I'm at a loss for words at how incompetent Portico Dulwich have been managing our property. Months waiting for maintenance works to be arranged, rude, dishonest... I didn't think it was possible for a company to care this little about doing a job to even a basic level. Avoid at all costs.

To pre-empt the generic Customer Care Team email response - I've already complained, many, many times. Still nothing happens.

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

Thanks again guys great experience with buying

Great estate agents - very helpful in my house hunt

If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful

Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell