Posthaste Avis 

I Ordered a package that was supposed to arrive on 29th May. It is now 15th June. The package came from China to NZ in 3 days, made it to the Manakau Branch in 1 day, and has now been sitting there for 17 days. I am yet to receive the package and have lost hope at this point.

I have called them 3 times now, each time I have been told that the page has been escalated to high priority and will be delivered within 48hrs. I have been calling every 48hrs to ask once again why my package is still not here.

So they have failed to even attempt to deliver the package more 4 times now (today being their 4th promised and failed delivery date) whilst the package is apparently on high priority.

I don't know what else I can do, but I will be avoiding this company from now on, if I possibly can, cause this has been and still is a nightmare.

Complete re-write of this review to update with new information.

The initial processing was a little slow (took two working days between the two points, where NZ Post or Aramex are typically overnight for the same route), and then the driver somehow delivered the parcel to the wrong side of the suburb.

Fortunately, after a call to customer service of the local depot, the parcel was recovered and re-delivered the following day.

Ordered through Oodie twice and they deliver using Post Haste, Post Haste had horrible customer service after trying to find out where my parcel is, the lady who answered my call was so impatient and rude over the phone, could hear her slam the phone down after saying bye. Would have saved a call if the bloody website works to show tracking! - Looking at the recent reviews, it seems some customer service investigation needs to take place urgently!

Pretty shit service. Especially to be told im in a rural area when im not if a main road in Auckland is considered rural id hate to think what a farm area is considered . Just as useless as Aramex.do not recomend this company at all

Would actually help if they had competent drivers, has a muppet block a narrow road while delivering a package there was heaps of room to get off the road but he decided to stop in the middle rego HARY07

absolutely disgusting and dishonest company,THE POSTEHASTE COURIER DRIVER HAS BROKEN PROTOCOL AND CANT FOLLOW INSTRUCTIONS REGARDING DELIVERY OF A PAKAGE REQUIRING SIGNATURE UPON DELIVERY,HAS NOT ADHERED TO INSTRUCTIONS ON THE PAKAGE WHICH IS VERY SIMPLE TO READ UNLESS THIS CHAP IS ILLETERATE AND CANT READ,PLEASE PRES 104 THEN # ON THE INTERCOM SYSTEM
IM MISSING A VERY EXPENSIVE PACKAGE LOST OR STOLEN.THE COURIER DRIVER HAS BLATANTLY LIED ON HIS PROOF OF DELIVERY STATING RECEIVED BY ME..POSTEHASTE YOU NEED TO STOP TAKING PHOTOS AND START USING A MACHINE TO OBTAIN SIGNATURE AS THIS COMPANY POSTEHASTE IS LOSING PACKAGES AND BLATANTLY LYING THAT THEY HAVE DELIVERED THE PACKAGE STATING PROOF OF DELIVERY RECEIVED BY CONSIGNEE
ABSOLUTELY DISGUSTING BEHAVIOR BY POSTEHASTE AND ALSO UPS NZ WHO USE THIS COMPANY AS THIER 3RD PARTY COURIER SERVICE

I recently had an outstanding experience with Post Haste and felt it deserved a mention. My parcel arrived from overseas and was delivered to my rural address within just 3 days of reaching the country — even with a public holiday in between, which was incredibly impressive.
The tracking was spot on from start to finish. I always knew exactly where my parcel was throughout its journey, which gave me real peace of mind.
Fast, reliable, and transparent service — I couldn’t be happier. Highly recommend!
Please note Post Haste Manukau and North Harbour branches handled my delivery.

Absolutely appalled by the snail-pace service I have received from Posthaste. I have been waiting for an urgent package which has literally been sitting a short drive away with the local drop-off courier for DAYS. I have called and emailed them multiple times, and all I get is "it will be delivered today" and after that, crickets. Don't EVER use this company.

Reliably unreliable. A consistent very low standard of service. No follow through from the office staff following queries as to where my parcels are.
Obviously the company doesn’t read the reviews as the service has not improved.

Pickup (4:22PM 7/4/2026)
Picked up in area Mt Wellington by Courier 107. Couriers home branch is Auckland

Status (4:45PM 16/4/2026)
Scanned in area Freight Office by Courier 1037. Couriers home branch is Manukau
Status Flags
Item has been sent for redelivery

NOTE: School wasn't closed, Driver never came on site as was checked by Security Cameras.

Booked a parcel via passtheparcel which is owned or run by post haste. Two business days later its still waiting pickup at the front door.
Decided to ring ptp customer support , got disconnected or hung up on after waiting 7 minutes . Tried another two times, same thing. Left it a few hrs Tried again, then Tried postehaste sth auckland depot...exactly same pattern.. same two music soundtracks followed by a beep and disconnect. 7 -9 minutes each time.
How are we supposed to get customer support when no one will answer the phone. I just want to know when my parcel, booked several days ago will be picked up.
So frustrating

If I could give half a star I would. There are alot of people out there who help themselves by taking other people's packages, but courier drivers just doesn't care, they just drop it at the gate where anyone can get access to it and leave. We pay money for the packages and in some cases its things we need which we dont find in the shops. Im very disappointed in the service I got today.

Worthless, left an expensive parcel in the letterbox where it was seen and stolen. They ought to have gone up the drive way and left the parcel by the door.

They stole my parcel then told me they cant do anything about it. Ive just made a police report. Not taking this, you cant see something nice and make it go missing. Was at relief drivers place on gps and they did nothing.

Absolutely disasters. CEO -Aaron Furge , You must resign from your
position. Website is not working with IOS. Customer service helpless. Aaron Furge look at your Manukau Branch - Contractor FG. I lost 3 courriers in last 3 months. All never delivered. You need to check Police Clearance & visa status for all drivers . This is trust issue, Reliability issue & morality issues with your contractors & staff. Aaron Have you ever try to find it out about this ? I am happy to provide PHCTracking number for your reference once you respond to my complaint. I am preparing to take you to Court once i collecting enough evidence. This is New Zealand , please don't spread dishonesty through your contractors in this country. God bless New Zealand.

I refer to my review published yesterday. Post Haste replied, claiming that there were no delivery instructions on the mailing label. Nothing could be further from the truth. The instructions appear on the line just below the address block, just below 'Hawera.' The instructions, clearly indicated, read: 'Courier: ATL - please leave on glass table in conservatory.' I have a photograph of the mailing label if Post Haste wishes to see it. I'm not big on meaningless apologies, but something needs to be offered for lazy, incompetent, unacceptable service - and this is not the first or even third time.

Service so bad I literally created an account on this website so I could add this review. I received a vague email from Post Haste saying a courier “needed access for redelivery,” which initially looked like a scam. After confirming it was legitimate, I was told a parcel was being held at the Wellington depot and that it was “ready for collection.”

Based on that information, I travelled to the Ngauranga depot to collect it, only to be told when I arrived that the parcel had already been returned to the sender. At no point in the email communication was I informed that there was a deadline for collection or that it was about to be returned.

The main issue here is the poor and unclear communication, which resulted in wasted time and an unnecessary trip to the depot. I’m still unsure whether a genuine delivery attempt was ever made.

I later raised a formal complaint and gave Post Haste an opportunity to rectify the situation, but the response I received was dismissive and did not address the concerns raised.

Overall, a very frustrating experience and disappointing level of customer service. I won't be using suppliers that use them as a courier service any longer.

Most reliable courier delivering in our area

Parcels always arrive on time and undamaged, and this is the only courier who always rings the buzzer rather than just leaving packages with no notification (it's always the same driver, so maybe we're just really lucky - he's awesome).

The time of day they deliver is very consistent, which is an added bonus.

Just so you all know, Post haste and NZ Couriers both belong to Freightways. The reviews regarding NZ Couriers are a mirror image of the complaints here so I checked them out on the nz companies office website.
Same directors listed too.
I've been waiting over a week for my delivery. The sender re-sent the order and NZ Couriers say they can't deliver the second parcel because the address is wrong - it isn't - so they are holding the second parcel as well. The 1st one is sitting at their North Harbour depot for God knows what reason.
In future, I will check which courier online sellers are using and if it's one of these nightmares it's a no sale.