Preferred Management Solutions Avis 

I Had a water leak in my bathroom so cotacted Lloyds Home Emergency Cover who contacted Preferred on my behalf. Engineer came this morning fixed the problem quickly and water is coming out of my taps again ! Good service, would recommend.

If I could leave no stars I would, this company in collaboration with Utility Warehouse, is so frustrating to get my compensation paid into my bank, after numerous emails, phone calls, etc. They had my bank details from the off, ie 19th March. They say it takes 30 days to transfer the money into my account, when they now tell me 60 days! UW assured me the matter would be escalate, not so much info from PM. I have sent emails ro the CEO of UW to no avail! I will not be renewing my boiler cover insurance with these companies, and believe me I am seriously thinking of switching my energy and home insurance too
UPDATE 21st April.
Hallelijah! It pays to complain! my compensation has gone into my bank!

Recently dealt with Preferred Management Solutions.
Ray was exceptionally good from start for finish.
Ray organised a visit to see if a brand new boiler could be fitted from an old back
boiler, within no time after the visit, we had a company come in to install a Baxi boiler called On Demand Plumbing & Heating who were very professional in every way! Thank you so much to this company for all your help !!!

Prompt service received. Came at the exact time. Work finished nicely.

Katie dealt with everything initially very helpful and booked engineer for same day which was amazing . I had to change it to next day for tenants convenience and it was done immediately. I was also contacted with confirmation work had been completed and details of problem. Excellent service all round. Many thanks

Steven arrived promptly, fixed the issue very quickly, and suggested a future solution to prevent the issue going forward. Thank you!

Rapidly responded to my problem via Utility Warehouse and extremely helpful all the way through. The engineer attended and got the boiler working and returned within 24 hours with the replacement part. Now I have peace of mind my boiler is fully functioning.

The response was great an immediate also the engineer sent was very profesional and with good manners, I would always recommend them. Thank you

I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 year old mum. Safely came at out of hours cost obviously. However after speaking to Paul & explaining the situation this has now been covered & other issues sorted too. To say my mum & I are extremely grateful is an understatement. Paul was very patient & totally understanding. How i wish there were more like him
Thankyou so so much Paul. Bless you

Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in the UK, followed up and did what he said he would do. A credit to the firm. Thanks Nick.

I found Caitlyn to be absolutely excellent and was so caring and friendly. She constantly kept me informed and reassured me. Thank you. ☺

The engineer turned up at what must have been near the end of his shift
Looking at the job he said it would be difficult but he got on with doing it and checked everything was working before he left over an hour later. Brilliant

Could not thank the guy enough. He was so good and very polite. I would highly recommend. Well done preferred and thankyou

I would like to thank Katie, she was very helpful with an issue I had at a property.
It took three visits to fix the issue as it wasn't an easy issue to diagnose. As it went from a drainage team to a plumber. This caused a lot of stress but Katie was quick to find solutions and calm when I was getting frustrated. I am very grateful to her and the people that fixed the issue.

I had an issue with my boiler just before Christmas where I had a leak and didn’t have any hot water or heat. I called Preferred Management who said they would send out an engineer asap. Unfortunately I have LPG so there was limited engineers who was LPG registered who were available with it being Christmas holiday time. My husband was due to come out of hospital,
And obviously we needed him to come home with warmth and hot water. PMS pulled out all the stops to get an LPG engineer which they did. Paul who worked there, was amazing he did everything possible to make sure we was going to be ok. He rang us constantly to make sure we were ok and kept us updated. So thank you Paul for all your help and support. We got there in the end, so all is good. Would definitely recommend.

service provided by preferred management was fist class / excellent. Customer service communication between the customer and the team was also excellent.

The engineer did not complete the tempoyrepIr satisfactoo

Avoid at all costs. They will drive you insane!
I took out a landlord’s emergency repair contract with Direct Line Insurance around 5 years ago. It was very good for a while but then they recently changed to Preferred Management Solutions to handle emergency home repairs.
Direct Line make al kinds of claims about giving you unlimited call outs covering the cost of any repairs up to £1500 per visit. This appears to be a bogus and false claim.
Back in August my tenant’s boiler started to break down and lose pressure.
The bath tap also failed.
Over the course of about a month they sent out 4 so called heating engineers who could not diagnose or repair the boiler or tap faults.
They then promised that an engineer would come out to pressure test the system. We waited a month, but no one ever turned up.
I had to chase around 10 times via phone calls etc but got nowhere with any help.
So, I had to get my own engineer to replace the tap that just had a faulty valve insert.
He also tested the boiler and found that it had a faulty heat exchanger. Preferred Management Solutions engineers had failed to identify a serious fault.
By then nearly three months had gone by and the boiler had been breaking down twice per week.
Preferred Management said they would refund my costs of £144 paid to my engineer and compensate us for the inconvenience to my tenants.
Direct Line also claim on TV adverts that if they can’t repair your boiler they will replace it.
Three months later Direct Line and Preferred Management Solutions are not returning my emails and can’t be bothered to help.
The only thing they are good at is thinking up multiple excuses to not help.
My tenant’s boiler is now breaking down three time per week.
I now have a repair bill of £2000 with no promised help from Direct Line or Preferred.
I am now reporting this to GAS SAFE as I am concerned that their engineers are not able to diagnose serious boiler faults.
I am also reporting this to the Financial Ombudsman and Resolver
Avoid at all costs. Both companies will drive you insane!

A miss diagnosed leak caused major problems for our downstairs neighbour. Communications were incredibly poor. In the end, it took over 2 weeks and multiple phone calls to resolve. After that we received an inaccurate response to the complaint we made about the extremely poor service we had received.