Agree with the majority, Preloved used to be great but something changed a few years ago and the search feature doesn't seem to work, ads and videos appear in the middle of an advert and whereas it us... Voir plus
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Lisez les avis des autres
This used to be a great site to use , however this past year my adverts go into review despite following correct wording etc. my last 2 adverts are still in review 3 weeks and 7/8 emails later with n... Voir plus
L'entreprise a répondu
My 3rd negative review because they answer comments pretending that they have sent you an email for further info and it is all a scam. Illegal taking of subscriptions without prior warning is a crimin... Voir plus
L'entreprise a répondu
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- www.preloved.co.uk
2,3
Bas
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great customer service
Megan was great really helpful and was on point with my query
Have Always used preloved and will continue to do so
19 septembre 2024
Avis spontané
Réponse de Preloved
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Found our puppy
Found our puppy. 1 year with him and he's absolutely part of the family. Site was easy to use. Cancelled our membership for now, lovely lady named Sally sorted things out. We may come back to the site for a future pet.
15 septembre 2023
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Service Excellent
I had lost track of who and what I was subscribing too and noticed a payment coming out of my bank account. I contacted the company Pre-loved via their online contact and within a day or two I had a response explaining what the payment was and how I could cancel it inline if I no longer needed it. Due to nit having the App anymore I replied and asked if they could cancel it on my behalft. Again within a day or two they repliedvadvising me that they had cancelled my subscription and could still use their site until my expiry date. The process was so easy without any hard sell to keep my subscription and many thanks to Megan.
Mr. Stephen Lawson
28 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ive been with preloved for 8
Ive been with preloved for 8 years hassle free selling good quality secondhand products no complaints..
I only sell good quality items on preloved...
26 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A Great Free Way To Advertise
A great free way to advertise.
I encountered a problem which was quickly rectified by Megan. I would recommend Pre loved for placing adverts for goods you want to sell.
23 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very prompt and helpful service from…
Very prompt and helpful service from Megan when I was having problems trying to create an account. Which was my fault as I already had an old account still live.
21 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt email answers
I have to say that you (Tommy) and/or your organization is pretty amazing, each of my emails have been answered VERY promptly and my problem resolved to my complete satisfaction.
To be honest, there are few businesses now-a-days that I can say that about them.
So again thank you Tommy
19 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Membership auto renews without any warning.
Just beware that they will auto renew your subscription and take the money out of your account without any prior warning, unlike most companies that will send a reminder email.
14 août 2024
Avis spontané
Réponse de Preloved
Hello Phil,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly.
Regards,
Jess
So far so good and very helpful in…
So far so good and very helpful in answering me
15 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I joined Preloved a number of years…
I joined Preloved a number of years ago. After I moved and my Parents moved and subsequently died. We had a lot of stuff to clear. I found Preloved a very easy site to follow and had some success. Everyone was very pleasant that purchased from us. Things quietened down for a while, then I needed to use Preloved. This time I found it more complicated. The number of adverts that obliterate things for sale is rediculous. I decided it wasn’t the best option for selling or for buying. Shame I liked it.
12 août 2024
Avis spontané
Réponse de Preloved
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
No response from seller
I sent a message to an advertisement on Preloved and received no response on two occasions.
Tommy from Preloved classifieds very promptly contacted the seller and reminded them of their responsibilities.
I have still not received a response but at least Preloved did their bit.
1 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I have used Preloved for nearly 10…
I have used Preloved for nearly 10 years and it's my goto site if looking for something or selling. No commission taken (just an extremely modest annual subscription) and talking direct to the seller or buyer - none of this thing of a middle person taking a cut!
4 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Worst company ever I wouldn’t use them
Worst company ever I wouldn’t use them
No star if possible -*
9 juillet 2024
Avis spontané
Réponse de Preloved
Hello Josa,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards
Kayleigh
Ticket Resolved
I had to contact Customer Service for an issue. Tommy quickly picked up my ticket and resolved to my complete satisfaction. Thank you so much, Tommy!
25 juillet 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved most disappointing site I've…
Preloved most disappointing site I've used In my life! So stressful and the biggest headache! Do not recommend! To activate the advert you have to email, only to be told you need to upgrade to a business plan. Closed my account this site has always been a problem.
20 juillet 2024
Avis spontané
Réponse de Preloved
Quick reply & problem solved by Tommy
Quick reply & problem solved by Tommy
24 juillet 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I wrote as I was unable to complete setting up an account
I wrote as I was unable to complete setting up my account. Tommy replied, and the issue was quickly resolved.
21 juillet 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great service lovely customer service
Great service lovely customer service
22 juillet 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great for pets
9 juillet 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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