My 3rd negative review because they answer comments pretending that they have sent you an email for further info and it is all a scam. Illegal taking of subscriptions without prior warning is a crimin... Voir plus
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Lisez les avis des autres
I cannot understand how you can pay for a service and then not actually get what you pay for, which is to have your adverts approved and posted. And of course, they completely ignore all your message... Voir plus
L'entreprise a répondu
I have paid for membership since 2020 and used Preloved in the past to buy items. I have tried recently to list my first item as a seller, but weeks later it is still awaiting "e... Voir plus
L'entreprise a répondu
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- www.preloved.co.uk
2,4
Bas
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Why is it every time you get a negative…
Why is it every time you get a negative review you cannot find their account I cancelled mine because I had the same message exactly, so not even a personal reply pathetic
4 décembre 2024
Avis spontané
Réponse de Preloved
Hi Norman,
We're sorry to hear that your recent experience with us hasn't been positive.
The reason why we aren't able to find a reviewer's account is because Trustpilot is an independent review and feedback site, and as such a reviewer's review or their Trustpilot account is not linked to their Preloved account.
When a review is left, business' are only able to see the details of the review and any details the reviewer is happy to provide, such as their name or an order/account reference.
Should the business be unable to find the reviewer's account using the details provided, then they can ask for more information (as we have previously done).
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Easy to use and sell all kinds of…
Easy to use and sell all kinds of items. Country wide market place. All supported by good customer support.
29 novembre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Not very good
Not very good, tons of sponsored pop up ads, free users need to wait 12 days to respond to a new ad, which is effing stupid.
Site is super slow to load, and many ads stays up for several years, like 2000+ days, just updated over and over and over again, the kids will be in college, before the ads of the clothes they wore when they were 5 finally gets taken down, as the clothing items are probably long gone by now aswell, as people always forget to remove the ads after selling the item.
Rude sellers aswell, real losers
15 novembre 2024
Avis spontané
Réponse de Preloved
Hi Emelie,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your contact details so we can look to reach out to you?
Kind Regards,
Stephen
Full of popup ads
thank you for your silly reply from which one realises you do not read the reviews just answer with a pre-written text. This is clearly what this review said, I am no longer one of your customers because your site is unusable for the popup ads! Get it?
No, I wont contact you, people been reviewing in the .com which is strange since you are a co.uk and if one looks for the preloved.com one ends up on the co.uk. You were acquired by Moo and since your site is full of popups and dont say you don't know! I used to have a subscription with you, but you used my photo in an advert reason why I parted with you.
I think all those positive reviews are false.
Preloved is an online second type store.
Preloved used to be a very pleasant site to use, and indeed I used to have a yearly subscription but it was acquired by Moo and since it is now just a site full of popup ads, one of the worst.
Will Moo stop this review? I bet they will.
15 novembre 2024
Avis spontané
Réponse de Preloved
Hello Jack,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you. Please can you contact us directly through your Preloved account and we will be happy to assist.
Kind Regards,
Kayleigh
Suspicious buyer
A member contacted me regarding an item I had for sale with an official looking automated message saying they had arranged a door to door pick up via Royal Mail which needed me to click on a link to complete a short form and to organise their payment. Alarm bells as the member did not know my address or size and weight of the item they alleged to have booked so I asked if we could meet since their location was shown to be not far from me. The response was brief and said they are too far away. I flagged this up to Preloved as suspicious and have been in contact with Holly. Within 24 hours this member had been investigated, their account declined and message removed. I was so impressed with the speed of Preloved's investigation and actions as this is the protection one wants from an online platform. Well done Holly and Preloved.
26 octobre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello I had a great experience and…hello I had a great experience thankyou hollies you was brilliant xx
Hello I had a great experience and hollie who helped me out was brilliant thankyou xxxx
29 octobre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Just had a scam message about they have…
Just had a scam message about they have paid royal mail for item please leave email for confirmation to receive payment. ???. Know its a scam but you carnt report or block the person. When I replied implying I knew it was a scam they have messaged back again.
23 octobre 2024
Avis spontané
Réponse de Preloved
Hi Stuart,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Freeads is better
They only care about pop up ads all over the page. Pages won't load properly and is very slow due to all the ads plastered everywhere.
They want to know your full address and the ins and out of a ducks bum lol very strange.
I tried to put up some ads for my pet snakes and told me i need to upgrade to a business account because i am a business! They deleted every add! We are not a business for trying to rehome 3 snakes! I told them i have to rehome them for medical reasons. Its time and effort posting to preloved and having to make sure everything is within the margins because they are soo fussy.
I can't recommend this site.
I have read thru the reviews on here and please don't reply with...
"At present I cannot locate your account, can you please update your review or contact us via your account"
Of course you can't find our accounts because we've closed them!
Still waiting for my refund for the membership i was paying for.
Freeads.co.uk is better
I see why pet shops put every animal in the store on 1 ad now. Even business's dont want to pay preloved lol. £20 + vat a month. Outrageous prices.
ALOT of time wasters use this site so thats another thing to be aware of.
I've heard preloved make fake accounts to make their website look good so the messages from time wasters are probably them!
15 octobre 2024
Avis spontané
Réponse de Preloved
Hi SRM,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site so we can look to reach out to you?
Kind Regards,
Stephen
Megan very quickly sorted my enquiry…
Megan very quickly sorted my enquiry out! Excellent service thank you
14 octobre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I had an issue with automatic payment…
I had an issue with automatic payment renewal on preloved which I was not aware off and should be taken off it should be upto the customer to choose if they want to renew. I had no idea until I was browning my account.
So I sent customer service an email. I was greeted by MEGAN who responded super fast no problems at all and cancelled the auto renew subscription without a blink of an eye. Couldn’t really get any better service :)
28 septembre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Thank you Holly - problem solved
I was having trouble signing in (my fault, as it turned out) and emailed for help. Holly replied really quickly with all the information I needed to resolve the problem. She was really friendly and efficient. An A+ experience!
26 septembre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great Customer Service from Megan
I actually contacted preloved to cancel my membership, which I had had to sell a camper van.
I sent my email into the ether without much hope of a reply...
The representative, Megan, was in contact the following day and hadn't questioned anything, had just done what I asked.
Also, she was extremely polite.
Very refreshing.
Thank you for great customer service, even when you didn't benefit from it!
Sonia
23 septembre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Tommy came back to me very quickly and…
Tommy came back to me very quickly and sorted the issue immediately. Thank you.
21 septembre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Sally
Sally! What a genius!!
Emailed in with a technical problem and she had it sorted it minutes!!
So very grateful.
20 septembre 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great customer service
Megan was great really helpful and was on point with my query
Have Always used preloved and will continue to do so
19 septembre 2024
Avis spontané
Réponse de Preloved
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Found our puppy
Found our puppy. 1 year with him and he's absolutely part of the family. Site was easy to use. Cancelled our membership for now, lovely lady named Sally sorted things out. We may come back to the site for a future pet.
15 septembre 2023
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Service Excellent
I had lost track of who and what I was subscribing too and noticed a payment coming out of my bank account. I contacted the company Pre-loved via their online contact and within a day or two I had a response explaining what the payment was and how I could cancel it inline if I no longer needed it. Due to nit having the App anymore I replied and asked if they could cancel it on my behalft. Again within a day or two they repliedvadvising me that they had cancelled my subscription and could still use their site until my expiry date. The process was so easy without any hard sell to keep my subscription and many thanks to Megan.
Mr. Stephen Lawson
28 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ive been with preloved for 8
Ive been with preloved for 8 years hassle free selling good quality secondhand products no complaints..
I only sell good quality items on preloved...
26 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A Great Free Way To Advertise
A great free way to advertise.
I encountered a problem which was quickly rectified by Megan. I would recommend Pre loved for placing adverts for goods you want to sell.
23 août 2024
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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