Printofy Avis 

Extremely disappointed in the service, we awaited an order over 4 months ago, without any communication etc verfying our order. Company lied about delivery tracking and still have not received my order. This company doesn’t even deserve a star for their service.

I paid Printofy a significant amount for work shirts on 31 May 2026. I was later promised delivery by 9 September, but nothing ever arrived.

After repeated emails and Instagram messages, communication stopped completely. I then formally requested a refund and that has also been ignored.

Months later, I have no shirts no refund and no response.

Based on my experience, I would never recommend this company.

This is a scam company.
Do not use

Placed and paid for order, It was supposed to be delivered within 14 days 2 months latter no products have arrived, Recieved one reply to multiple emails regarding non delivery, Now being ignored.
Would not recomend.
Highly dubious business practices at best.

Worst experience ever.

The customer service has been absolutely terrible. I placed my order at the beginning of July, and we’re now well into September and I’m still waiting for my items.

I was told that my order had been shipped and that I would receive it by the 4th of September. It’s now the 10th of September and I’m still waiting. I haven’t received my order, I haven’t been given any further updates, and I haven’t heard back from anyone.

Waiting over two months for an order that has already been paid for, with such poor communication, is completely unacceptable.

Extremely disappointing experience.

Extremely long delay in product shipment and never received.
Extremely long times (if any) between email replies.
Agreed to refund and still trying to get a refund.
Just sad

Placed 2 orders in Feb 26.Still haven't received goods in Sept 26.

After numerous emails requesting updates was told they would refund if order not received in the next 5-7 business days.

No order was received and now they wont respond to any emails.

Now will have to challenge the credit card payment.

Really disappointing experience with Printofy.

I placed and paid $180.40 for my order, with the proof approved in July. I was then told in writing that the order would be shipped by 14 August.

After that date passed, I had to repeatedly chase them for updates. I was told the order was “marked done”, that it was meant to be delivered that week, and that shipping details just hadn’t been updated.

Days later I was still given no tracking number, and after more follow-up, their own staff emailed operations asking them to “get this order moved and delivered ASAP on priority”, which made the previous updates even more confusing.

I sent multiple emails over several weeks just trying to get a straight answer about where the order actually was.

The biggest issue wasn’t simply that the order was late — delays can happen. It was the poor communication, conflicting information and the amount of chasing required to get any meaningful response.

After months of waiting, I have actually received my order. All but 1 hat short, and 2 with defects.

Had to ask for refunds, 'Jessica' seemed quite angry in 1 email as i was fustrated with product.

Whole order apparently sent, was missing the hats!
3 or 4 weeks later, hats turned up after a few emails.

Poor communication in regards to updating clients about exteneded wait times, or when the order was sent not complete.
Product seems ok for the price paid, time will tell!

I intially thought i had donated some money to this company, but 95% delivered, a little over the wait times, but it did come.

DO NOT USE THESE GUYS !!!!
Take your money and don't deliver goods.
Poor communication to no communication.
Would never recommend or use these guys again ...

Disgraceful company. I will be launching action with consumer affairs as I have not received my order after 6 weeks. They do not respond to emails and there is no phone number anywhere on there website or socials to get in contact with them

Placed order in june 2025, it’s now August 2026. We are missing items have been promised multiple times it would be sent. Still nothing received 1 year later. Would not purchase from again. Just promises

Did not deliver full order despite numerous follow ups and promised deliver.
5 months on and still nothing at all. Will
Not purchase from them again!

Well where do I start. Purchased shirts off this company. Took well over the guaranteed time an only after contacting the company on multiple occasions did the first order arrive. Then placed a second order hoping the first experience was just unlucky. But no. Tool even longer again. Was only after a negative review that the order was finally shipped. Then after the review was written, was offered a $30 store credit for the hassle. So. Removed the review, used the store credit ordered some hats. Well.. guess what. Still waiting well over the agreed time again.

Do not use this company! I’ve filed complaint with ACCC & NSW Fair Trading. Paid March 2026, as of end of June not even half my order has arrived. What did arrive was terrible quality and not to size. They are now refusing to reply to emails.
SCAM company!

Ordered November 2025, received first partial delivery February 2026 but only after contacting customer service, after several contact attempts via email and social media they sent another portion of our order and then we were blocked on social media and now still have undelivered items. A complaint to ACCC has been lodged.
DO NOT USE THIS BUSINESS!

Here we go again.....
My first experience with this company was terrible. You can read my first review. Printofy then reached out and offered me a "gesture of good will" via email in September 2025. To date, nothing has been actually offered to me.
I wrote a long email to them once I finally received my goods (months after ordering and several emails to Fair Trading) and I foolishly said I would try them one more time since they tell the system has been updated.

So I placed another order - ORDER #7772367 - on12-12-2025 for several Caps and a sports singlet.

Email from Printofy Mon 12/01/2026 12:50 PM
Hi
Thanks for writing, 7772367 we see all hats marked completed, but the Singlets still looks like in production.
The automated ETD during sale period isn't valid due to holidays, as we were closed from the 23rd Dec to 11th Jan and have reopened fully today.
Nonetheless, the headwear looks completed, will get the singlet checked at the warehouse and update the eta shortly.
You should receive the merch this week only.
Thanks a lot.

I won't bore you with the next 10 emails and 2 messenger messages which have resulted in NO GOODS and NO REFUND

Over 6 months and these clowns can not even deliver a couple of caps and a singlet. After several requests for a refund, I am still out of pocket.

NEVER EVER use this company. Happy to provide more correspondence if you require more proof.

DO NOT USE PRINTOFY and TELL ALL YOUR FRIENDS

Ordered seven weeks ago and still waiting for a $500 order to be delivered. Do not answer emails. I have now had to challenge my credit card fee.

MASSIVE Disappointment.
We ordered about 200 tshirts Late October 2025. We brought it on the day they were have a big sale and if you sent over X amount you got a free coffee machine etc. First response they didn’t have the same colour for all sizes so we had to change the kids tees, ok fine. Then they didn’t have the correct sizing for the kids tees, so we either had to go 1 up or 1 size down, ok fine. We gave them at least 6 weeks to do the order. Came to the point where on the last day before we needed them to fly out of Aussie they arrived. Great. We checked the orders only half were there, even while been told the orders were both shipped at the same time. We flew out of the country and had to get my brother to send it over to us in NZ during Xmas time. The day of the reunion we finally got the remaining tees or so we thought, we were missing some. So people had to miss out and there was nothing we could do. From dec 2025 to date April 2026 we are still waiting on the remaining tees or a refund. It took them 3 months to respond back to us and we still have no answer. Lastly the “free coffee machine” what a scam we were told only if we gave them a 5 star review they would send us the coffee machine. What a load of rubbish.
Only thing good about the order was the online sales assistance Jess that tried to help us. What an ordeal. Just don’t use these guys, pay a bit more to get your products and no headache