Pro11 Trials Avis 

Réponse de Pro11 Trials

26 févr. 2020

Hi Stephen. Thanks for sharing your feedback with us. It is interesting too that you are able to compare a couple of different dates and venues that you have attended. We agree that the indoor space we were provided with at Fleetwood was not ideal but as you are aware that was out of our control. They had allocated us some outside space as well, but unfortunately we could not make use of that with the weather conditions. I''m sure you'll agree that the scouts were more visible on the pitch towards the end of the session, and in total there were 10 scouts from 5 clubs who looked at all the players that day. In regards to timing, the decision was taken by our coaching staff to end the players' pitch time a little early, as some of the children, particularly the younger ones, were showing signs of fatigue despite having been given a comfort break. Also, at this point, the scouts had already informed us which players they were interested in talking to, so there was little to gain by making the players continue. It is also worth noting that timings for all sessions are approximate, and will vary due to number of trialists etc, and do include the time taken in registration / briefing and de-brief/feedback as well as time on the pitch. We hope to see you again at another trial date / venue and wish your son all the best with his football and his upcoming exams, Regards, Pro11 Customer Service

Réponse de Pro11 Trials

13 févr. 2020

Hi David. Thank you so much for taking the time to post your review. At Pro11 we do go to great lengths to try to offer realistic opportunities to players and it's really gratifying when this pays off! Good luck to your son with his future football, please keep us informed as to his progress :)

Réponse de Pro11 Trials

11 avr. 2019

Hi Racheal,

Thanks for taking the time to write us a review.

Our trials are primarily a platform for aspiring footballers to show their talent in front of professional scouts, and are advertised as such. They are not designed as sessions to provide detailed, individual player assessment. We do state during the debrief at all trials that if you would like some feedback, to please stay behind and speak to one of the coaching team. This is because it is very difficult once an event has passed to remember the details of each individual participant. That said, we do respond to any requests after the event as best we can, but unfortunately I cannot seem to trace anything via Messenger from yourself. Of course it is possible that this has been missed somehow, so perhaps if you could contact the office on 0161 850 8787 or email us at info@pro11trials.co.uk we can trace your message and see what has gone wrong, and/or provide you with the feedback you need.

In regards to the £49.50 you paid, this covers the costs of FA approved pitch hire, qualified coaching staff (with relevant First Aid and Safeguarding training) equipment and all relevant insurances. We believe that is considerably better value for money than some of our competitors, who are charging upwards of £80 for a 2 hour event.

Regards,
Pro11 Customer Service.

Réponse de Pro11 Trials

5 mars 2019

Hi.

Thanks for your feedback - I am not quite sure what has happened here!

We record some player information when you book online (it is not possible to book without it), and you are asked to complete a registration form on arrival to provide additional data such as playing position. From this each scout is given a sheet with a list of all the players participating and relevant information to help them in making their decisions.

At the end of the trial during the debrief all the trialists who have been identified by the scouts have their bib numbers called out, and are introduced to the scouts there and then along with their parents, to find out about what happens next. The scouts are very visible during the trial and sometimes talk to parents or players to find out more information from them, in order to make their decisions, but all final decisions are announced at the end of the trial.

We do record all this information, so please contact us directly on 0161 850 8787 or email info@pro11trials.co.uk to provide us with the player name and date of your trial, and we would be happy to find out more about what happened in your case, and to contact the Manchester United scout in regards to progress for your son if necessary.

Regards,
Customer Service Team,
Pro11 Trials.

Réponse de Pro11 Trials

1 mars 2019

Hi, thanks for taking the time to share your feedback.

We do group children roughly into ages 6-11 and 12-17 during a trial. If numbers permit, we segregate this further, but as these are open trials, unfortunately we cannot guarantee that enough people will book on in any particular age group to ensure that children only participate with players of the same age. In academies players will often play up one or two age groups to see how that child performs against older children, and using this format we have had around 175 players from the age of 6 to the age of 17 given opportunities by professional clubs. The information on the player's age taken on the form at registration is passed to the scouts, to allow them to assess potential players correctly against the club's criteria.

We do not pre-allocate any bib numbers, they are given on arrival at random and are simply a way of the scouts identifying which players they would like to speak to - again, as these are open trials we have no way of knowing if someone is going to be successful or not.


We genuinely want everyone who attends one of our trials to have a positive experience, so please feel free to give us a call us on 0161 850 8787 or email us at info@pro11trials.co.uk to see how we can help

Réponse de Pro11 Trials

1 mars 2019

Hi,

Thanks for sharing your thoughts. We do ask people to stay behind for feedback from the coaching team after the session, but if you have missed this for some reason please feel free to contact us on 0161 850 8787 or email us at info@pro11trials.co.uk with the player name and date of trial and we will check our records for your feedback.

Réponse de Pro11 Trials

26 févr. 2019

Hi Jack.

We are sorry to hear that you did not enjoy your experience at Pro11. As our events are open trials we cannot control who books to attend or whether people know each other beforehand. For example, sometimes coaches bring several players from their teams, siblings book on together, or players bring a friend along. On one occasion we had a team from the US who were on tour in the UK and asked to take part just for experience!

In terms of feedback, we always ask participants to hang back after the trial to speak to the coaching team, which unfortunately you seem to have missed for some reason. We should be able to look back on our records for feedback for you, so please contact us with further information e.g. name of player, date of trial and we will be happy to provide this for you.

We genuinely want all our trial participants to be satisfied with their Pro11 experience, so please contact us on 0161 850 8787 or email us at info@pro11trials.co.uk so that we can find out more information and try to make things right for you.

Regards, Pro11 Customer Service.