Proactive Flat Roofing  Avis 

I received one of the kindest examples of customer service today that I've ever experienced.

I put in an online quote after a roofer I'd hired from elsewhere (not from Proactive Flat Roofing) was pressuring me into having a much bigger job done on the spot than quoted, was shouting down the phone at me (his men were on site, he wasn't), leaving me feeling very scared.

Trisha gave a call back to my online quote request and I burst into tears on the phone to her. She patiently listened and reassured me and even called me back twice to make sure that I was okay and recommended that I call the police. She listened when I really needed someone to listen and I will always be grateful for that.

We had a brilliant experience with Proactive Flat Roofing from start to finish. The free pre-sale information pack was thorough & informative, and was supplied without obligation. Even though our roof project was only a small domestic one (over a kitchen extension) the attention to detail, from initial site visit to technical survey & then to scaffolding & roof installation was very impressive - including administrative / office paperwork such as the appointment management, invoicing & comprehensive risk assessment documentation. The completed project is really top quality & looks terrific. PFR is a thoroughly professional company and I can wholeheartedly recommend them.

Had 3 flat roofs installed on our Edwardian property 2 years ago. So this is an update, truly superb. I wash the roof a few times a years with a straight forward car cleaning solution. It comes up like new. So signs on anything negative. Some slight discolouration on full sun areas.
So very good. The guarantee that comes with product is still unbeaten in the uk, so I recommend them 100%.

We had our new roof installed over summer 2025 and have waited until the end of a very wet and windy autumn and winter before posting a review. Where to start. Paull was a real delight to work with - completely upfront and gave our project his full attention. Respectful to our budget and a first class problem solver (and lead flashing expert as well!) Alex carried out the work with an excellent eye for detail, conscientious, accomplished and an absolute pleasure to have around the place. This is a company that you can trust.. Simon and Katie

I contacted Proactive Flat Roofing as we were in need of a new roof. The company is a first class professional company, from the initial assessment, surveys, recommendations on what was required, the work done, billing and the daily communication with photos being sent on each days work to us as an update. Prior committing, the company informed us that a local resident near to us had several roofs on their buildings and we were invited to visit. They were very happy with the work and it looked faultless. There were some minor niggles on during the installation but they were immediately rectified. We have a pristine new roof. We are very grateful for the efforts of the whole team, particularly Paull, Becky, Carla, Charlotte, Cameron and everyone else. I wish this company well in the future to carrying on doing a fantastic job. No hesitation in recommending. Their brochure is amazing, they really understand all the complexities of roofing.

Highly organised, process-driven company. Clear communication & likeable site-team!
Product looks good so hopefully it’ll be as good as I’m lead to believe it will be!

High standard of work in installation of three flat rooves of differing sizes. The largest being a flat roof over a double width car port. Excellent customer service from point of initial enquiry, through site survey, placing order to completion of project. In comparison to other contractors used in a building project Proactive, its employees and sub contractors were the most impressive in their knowledge, care and skill in completion of the on site work.

First class service. Professional, knowledgeable and great customer service. I wouldn't hesitate to recommend PRS to anybody.

Proactive Flat Roofing undertook a roof refurbishment project that I was overseeing in Battersea. They were extremely professional, co-operative and adaptable (we had a few obstacles to overcome due to difficult tenants) and their workmanship was excellent. Overall very pleased and wouldn't hesitate to recommend them on any future suitable projects.

It was a pleasure dealing with a very professional company who listened to our own experiences with our balcony roof and agreed the best solution with us. It was unfortunate that PFR did not take into account the work that was needed on the drainage outlets but they returned a few weeks later and rectified the situation at no extra cost. The standard of their work was excellent.

The company were like their name very proactive and positive regarding the required work which soon became apparent was a much bigger job than first anticipated. Every member of their team was extremely professional and hard working and finished the job in a very timely and tidy manner. I’d highly recommend them.

Excellent service from beginning to end.
A job well done.

A superb service. We had a building control issue. They provided a pragmatic solution at a reasonable price and at some considerable speed. Would highly recommend.

I highly recommend Proactive Roofing, I'm very pleased with the brand new warm roof on my new extension. Their professionalism highly distinguishing them from the rest of the roofing companies I have been in contact with. The sales team explained everything in a clear way, making sure no grey areas left. The operations team ensured the project was kept on track despite the bad weather. The installation team (Alex and Jake) were fabulous, they were courteous, polite, tidy and making sure everything was top notch.

The after care was also brilliant, I'm really pleased with the whole experience.

Excellent service and workmanship, kept up to date with the process, answered all my ‘silly questions’! Highly recommend

Used this company to have my flat roof installation done under the green homes grant scheme sometime ago , and their done a brilliant job right from the start to the very end . A very trustworthy, reliable professional company and would not hesitate to recommend or use them again.

Proactive Flat Roofing fixed a major roof leaking problem. Their product and professional services far outweighed other companies I researched. Camaron and Ryan worked tirelessly to complete the job and I am highly satisfied with the outcome.

A very professional organisation that attended site at agreed times to investigate our fault and came up with the required solution. The operatives were polite and friendly and kept us constantly informed of their progress. They kept disruption to a minimum and tidied up after them selves. A pleasure to deal with and would highly recommend.

I first came across PRS in a professional capacity, when employed as a QS for a local housebuilders over 5 years ago. I was impressed with their quality of work and professionalism and have utilised them on my own personal project, which they completed mid September.

The operatives (Ben and Cam) were friendly, knowledgeable and extremely competent. I was kept up to date of progress daily with photographs emailed to me, and the supervision (from Rich the Project Manager) was very efficient and transparent, it ensured I had no headaches from start to finish.

I would recommend PRS, especially if the same team was available, to anyone.

We engaged Proactive to complete a major replacement of our flat roof, following the receipt of a local authority grant. From start to finish everyone we worked with were exceptional. We cannot speak highly enough of the service we received. The work was completed on time and to budget and communications from them were excellent, including daily photos of work that had been completed.
Engaging roofers is often worrying because there are so many cowboys out there. We talked to several of Proactive's customers and their feedback and comments gave us the confidence that we needed to engage them. We would, without hesitation, recommend them to others who are looking for roofing work.