I received one of the kindest examples of customer service today that I've ever experienced. I put in an online quote after a roofer I'd hired from elsewhere (not from Proactive Flat Roofing) wa... Voir plus
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Lisez les avis des autres
Had 3 flat roofs installed on our Edwardian property 2 years ago. So this is an update, truly superb. I wash the roof a few times a years with a straight forward car cleaning solution. It comes up li... Voir plus
We had our new roof installed over summer 2025 and have waited until the end of a very wet and windy autumn and winter before posting a review. Where to start. Paull was a real delight to work with -... Voir plus
L'entreprise a répondu
I highly recommend Proactive Roofing, I'm very pleased with the brand new warm roof on my new extension. Their professionalism highly distinguishing them from the rest of the roofing companies I hav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Proactive Flat Roofing is a reputable, reliable and professional flat roofing company currently covering London, the South East and South West regions of the UK. It’s on a mission to become THE leading household name for specialising in flat roofing. Most flat roofs fail within 5-10 years, and when they do the company which installed them is often long gone, but Proactive is here to change that. With its own climate-change-ready future-proof Vanguard waterproofing system, exceptional customer care and a unique lifetime guarantee, it’s breaking the “cowboy” stigma in the flat roofing industry and helping homeowners to get a long-lasting, stress-free solution for their flat roofs that they can rely on. Founded by Stephen Day & Paull Newsome, two flat roofing experts with over 4 decades of combined experience in the industry, Proactive focuses on quality, honesty and professionalism using its exceptional level of technical knowledge to ensure every customer gets a high-quality solution that works.
Coordonnées de contact
Castle Hill House, 12 Castle Hill, , SL4 1PD, Windsor, Royaume-Uni
- 01753 981 217
- www.proactiveflatroofing.co.uk
4,5
Excellent
26 avis
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Great company, excellent experience
Great company, really cared about making sure I got the right solution for my flat roof. Fair pricing, polite roofers and excellent communication throughout. Highly recommend them.
1 juillet 2025
Avis spontané
Réponse de Proactive Flat Roofing
Thank you Lucinda, we really appreciate your kind words. It’s great to hear that you felt fully looked after and that our team provided the right solution for your flat roof at a fair price. Your recommendation means a lot to everyone here at Proactive Flat Roofing.
The Proactive Flat Roofing Team
AVOID AVOID AVOID
Agreed a quote. Paid deposit and first instalment then they increased the quote because their 'surveyor' had 'missed something' in his original report. No reply to letters and emails asking for refund. Totally untrustworthy charlatans. Luckily i paid on credit card and they refunded the money straight away after I provided evidence of this companies behaviour. Despicable people.
1 mai 2025
Avis spontané
Réponse de Proactive Flat Roofing
Hello Terry,
Thank you for sharing your experience. We did refund you in full after you raised the issue with your card provider, and we’re pleased that you ultimately received your money back. We recognise that we did not handle the situation as well as we should have and we are reviewing our processes to make sure we respond better in future.
The Proactive Flat Roofing Team
2 Flat roof replacement and pitch roof repair
We had 2 flat roof replaced by Proactive Roofing. Alex and Jacob were excellent.
I would score them 10/10. I would be happy to recommend Proactive flat Roofing to anyone.
We also had some repair work done on pitch roof by Rich and Paul. They were very good to come in on a Saturday to complete the work for us which we really appreciate . They were punctual, reliable, skilled, knowledgeable, efficient and informative. I would have no hesitation to recommend Proactive Roofing solutions to others. Brilliant team.
Best wishes,
Lisa Antony.
21 décembre 2024
Avis spontané
Réponse de Proactive Flat Roofing
Thank you Lisa, we really appreciate you sharing such detailed feedback. It’s great to hear that Alex and Jacob delivered a 10/10 service on the flat roof replacements and that Rich and Paul went the extra mile to complete the pitched roof repair on a Saturday. Your kind words about their punctuality, skill and professionalism mean a lot to the whole team and we’re delighted you would recommend us.
The Proactive Flat Roofing Team
Leaking roof that doesn't cover full property.
We had a flat roof replaced by Proactive roofing solutions. They subcontracted out to a someone else to do it who left us with a roof that didn't stretch the full length of our property and had left holes of unpatched roof at the edges. This resulted in leaks and water and mould damage in our house. The company sent out someone to fix one leak and found there to be bare fiberglass and unsealed flaps left by the subcontractors. I told the company that we need our roof to cover the whole of our property (obviously) and that we can't rely on our neighbours dilapidated roof to secure us from the rain. We said we would NEVER have agreed to a partial roof. We were told that, yes would should have been informed of the decision but there is nothing we can do now. The roof cost around £20000 and we are left with a roof that leaks and doesn't cover our property. It's shocking. I've 2 small kids and can't have a leaking roof and have no more money to fix it. I can't believe this company has not tried to resolve the fact that our roof does not cover our property. Really sad.
24 novembre 2024
Avis spontané
Réponse de Proactive Flat Roofing
Hello Steph,
Thank you for sharing your experience. We fully accept that a genuine mistake was made during the initial installation and that it caused you real frustration. After you raised the issue, we returned to site and corrected the work so that the roof now fully protects your property.
Although we’re pleased the roof was ultimately put right, we acknowledge that we did not handle the situation as well as we should have at the start and we have reviewed our processes to prevent this happening again.
The Proactive Flat Roofing Team
Proactive Flat Roofing Solutions Ltd…
Proactive Flat Roofing Solutions Ltd Disreputable
Proactive Flat Roofing Solutions Ltd. also trade as Vanguard Waterproofing Systems Ltd. are an extremely disreputable company. We carried out works for them on a site at Barking Road , London E13 in 2023, to help rectify a disastrous attempt at a roofing project. Having completed the works to a good standard, that the main contractor would accept and make sure the building was watertight, we were messed around for our money. From a total undisputed bill of £36 K we received £18.3 K and the balance of £17,7K is still outstanding. They have since allegedly sold the company to "Neville Taylor" in an attempt to avoid their debts. This is a well known tactic to avoid the Liquidation process and having to face their creditors. Search Neville Taylor to see for yourself what the story is, he is named on hundreds of companies. They are clearly trading insolvently and the last thing you should do is to pay them any money.
I invite the directors, Paul Newsome and Stephen Day to dispute any of the above, instead of laying low and avoiding creditors.
I have given one star rating, because this is the only way I can post the review, I would give them nothing if I could.
DO NOT USE THEM
Tony Lenihan
5 octobre 2023
Avis spontané
Réponse de Proactive Flat Roofing
Thank you for your kind review Tony. Just to be accurate, Proactive Flat Roofing Solutions Ltd is not, and never has been a company. You were indeed, one of the subcontractors for Proactive Roofing Solutions Ltd, on a site at Barking Road. You were paid fully up to date for all works agreed, and for which Purchase Orders were raised. You chose to carry out extra works (agreed with the main client we presume), even though your signed contract with us stipulates no work is to be carried out, or will be paid for, unless a Purchase Order is raised from us. Not only this, but we didn’t receive an invoice for these extra works, so you certainly aren’t a creditor. Surely, if you really think the monies are outstanding, you would have raised invoices and applied for a County Court Judgement? You are correct, we did sell Proactive Roofing Solutions Ltd in October 2023, arranged through solicitors, as we are fully entitled to do, without any CCJs. As far as we are aware, that company is still around, and has not been liquidated.
The review you have left is for an entirely different company, Vanguard Waterproofing Systems Ltd, trading as Proactive Flat Roofing, which was established in 2020. You have not had any relationship with this company and it certainly isn’t trading insolvently.
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