Young lady sales assistant was very pleasant and helpful with our order in store. Amassed everything for us and processed it all. On getting home we discovered a couple of hiccups with the order bu... Voir plus
Établissement
Changer d'établissementCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I purchased a dinner set and then went back to buy a box of each item to have as spares Incase of any breakages. The young lady called her manager that was working in Basingstoke store and asked her t... Voir plus
Fantastic saucepans I have had my. Other ones for 11 years and they are still as new so just needed another one of middle size as I use that most now that we are just two of us
L'entreprise a répondu
The ladies were very helpful in advising us regarding our purchase. They were happy to unpack the boxed item, to let us have a closer look, and discuss the products merits. With their help we purchase... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, Royaume-Uni
4,8
Excellent
437 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So much to choose from and great quality
The shop has all kinds of usefull items, very good brands. I was looking for an item for more than 3 years now and found it in the shop. Really happy.
Shop is in great place, too. Parking is free and many other good shops around.
Think it's also a good choice when looking for gifts: house warmings, weddings.
To be honest: I'm not the kind of woman who likes kitchen appliances for birthdays and Christmas, but occasions as above are great.
14 novembre 2025
Réponse de ProCook - Bordon
We're happy to hear that you found the item you were looking for after three years! We appreciate your feedback regarding our shop's location, parking, and suitability for finding gifts. We're glad you enjoyed your experience.
Great buy
Friendly cheerful staff polite and courteous
Explained there is as a guarantee with the products
Quick and easy payment
2 novembre 2025
Réponse de ProCook - Bordon
We're happy to hear that you found our staff friendly, cheerful, polite, and courteous! We appreciate your feedback regarding the guarantee and the quick payment.
Réponse de ProCook - Bordon
We're glad you enjoyed your experience. Thank you for letting us know about the quick and easy service you received from our helpful assistant.
The staff gave excellent serves
30 octobre 2025
Réponse de ProCook - Bordon
We appreciate you letting us know our staff gave excellent service. Thank you for your positive feedback; we are so happy!
Réponse de ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Cookshops are now few and far between…
Cookshops are now few and far between but we came straight into the store and found exactly what we were looking for in under a minute! Also managed to find a couple more things that we weren’t looking for but will come in useful. Impressed by the 10 year guarantee on the muffin tin, seems very good quality.
25 octobre 2025
Réponse de ProCook - Bordon
We're delighted you found what you needed so quickly and discovered additional useful items. It's great to hear you're impressed with the muffin tin's quality and 10-year guarantee. Thank you for sharing your positive experience!
Care from the staff
Competent, pleasant helpful staff.
Ease of finding the items i required
23 octobre 2025
Réponse de ProCook - Bordon
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff competent, pleasant, and helpful and that you could easily find the items you required.
My kettle intermittingly boils for too…
My kettle intermittingly boils for too long before switching off. I went back to ask for a refund as I felt it was a design fault. They tried it twice and they judged it as fine and so would only give me( reluctantly) an exchange. I felt they were accusing me of making up the fault, as they said there was nothing wrong with the kettle and if I came back again they would not give me a refund, as they would have lost money on two kettles.
27 octobre 2025
Réponse de ProCook - Bordon
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Went into store
Went into store, was served quickly but knew exactly what I wanted, staff was helpful and pointed me in the right direction where the item was.
16 octobre 2025
Réponse de ProCook - Bordon
We're so glad to hear you were served quickly and that our staff was helpful in guiding you to your desired item. We appreciate your positive feedback and are happy we could assist you efficiently!
The staff were very friendly and so…
The staff were very friendly and so helpful with us choosing our product.
11 octobre 2025
Réponse de ProCook - Bordon
We appreciate you taking the time to share your experience! We're so happy to hear that our staff were friendly and helpful in your product selection.
Interesting and useful items at good prices
The member of staff on the till was willing to wait for me to collect all my purchases together and was pleasant and helpful not rushing me as it was end of business hours. I haven't used all the things I bought yet but will probably be back to buy some things for Christmas presents.
3 octobre 2025
Réponse de ProCook - Bordon
We appreciate you taking the time to share your positive experience. We're glad the staff member was helpful and patient during your visit. We hope you find some wonderful Christmas presents!
Réponse de ProCook - Bordon
We're happy to hear that you are enjoying the teapot! It's great to know it keeps your tea hot and pours well. Thanks for your feedback.
Support from staff member was great and…
Support from staff member was great and quick. Cutlery set is perfect and will be buying another set. Easy to clean and knives Make it simple to cut up even steak. Good size to hold and use.
17 septembre 2025
Réponse de ProCook - Bordon
We're happy to hear that our staff member provided great and quick support. It's great to know you find the cutlery set perfect, easy to clean, and good to hold and use. We appreciate your intention to buy another set!
Great products…
Great products and friendly staff we use ProCook products because they are the best.
16 septembre 2025
Réponse de ProCook - Bordon
We appreciate you taking the time to share your thoughts! We are so happy to hear that you find our products the best and that our staff is friendly.
Réponse de ProCook - Bordon
We're happy to hear that our team member was helpful! Thank you for your positive feedback; we appreciate it greatly.
Interesting products
Interesting products, checked in packages before being handed over.
5 septembre 2025
Very efficient workers in the shop
5 septembre 2025
Réponse de ProCook - Bordon
We're glad you found our shop workers efficient. Thank you for your positive feedback; we appreciate it greatly.
Réponse de ProCook - Bordon
We appreciate your positive feedback; we're so glad you value our right products at the right price.
Staff very friendly and helpful
Staff very friendly and helpful, good range of products in store. Will definitely go again.
25 août 2025
Réponse de ProCook - Bordon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful and enjoyed our product range.
As always I find your staff helpful
As always I find your staff helpful, polite and knowledgeable about the products. Always a pleasure.
24 août 2025
Réponse de ProCook - Bordon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff helpful, polite, and knowledgeable and that you enjoy your visits.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.