Excellent service, the lady approached very politely and asked if we knew what we were looking for. I had seen some bits online and was wondering if they were in store… she found them and popped them... Voir plus
Établissement
Changer d'établissementUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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Lisez les avis des autres
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... Voir plus
L'entreprise a répondu
The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... Voir plus
L'entreprise a répondu
Your staff are always helpful but not pushing for a sale. I go in to browse and always end up spending. Quality goods at reasonable prices
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, Royaume-Uni
4,8
Excellent
488 avis
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Réponse de ProCook - Cardiff
We appreciate your positive feedback. We're so glad you enjoyed our shop, products, and service. Thanks for letting us know!
I was so pleased to find a milk frother…
I was so pleased to find a milk frother in store which was out of stock online. The man serving me was very helpful and had good product knowledge
9 juillet 2025
Réponse de ProCook - Cardiff
We're happy to hear that you found the milk frother you were looking for in our store! We're also glad the staff member was helpful and knowledgeable. Thanks for your review!
Réponse de ProCook - Cardiff
We appreciate your positive feedback! We're so glad you were satisfied with our great quality products at a competitive price.
I reca Mandolin’ from…
I recently purchased a ‘Mandolin’ from the pro cook shop.
The assistant clearly wasn’t aware of what this was, and directed me to a very different item.
If I hadn’t checked online and knew that they stocked this item I could have just left the shop. I eventually found what I was looking for.
When I got the item home, part of it was missing and I was unable to use it that evening as planned.
I had to drive back to the shop the next morning to returned the item.
There were three staff in the shop and all stood at the till point when I walked into the shop.
None of them seemed overly concerned that I had been inconvenienced in this way and was unable to use the item the previous evening.
I was as given a replace which I checked at the till point and left.
30 juin 2025
Réponse de ProCook - Cardiff
We appreciate you taking the time to share your experience. We're sorry to hear about the trouble you had locating the mandolin and that it was incomplete. We regret the inconvenience caused by the return trip and that our team's response didn't meet your expectations. We'll address your feedback to improve our service and product handling.
Really helpful staff and a lovely place…
Really helpful staff and a lovely place to shop
25 juin 2025
Réponse de ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Cardiff
We appreciate your positive feedback. We are so happy to hear that you received really helpful and friendly service from our team.
Great service and quality items
23 juin 2025
Réponse de ProCook - Cardiff
We appreciate your positive feedback. We're so glad you enjoyed our great service and quality items!
the sales assistants were very helpful
22 juin 2025
Réponse de ProCook - Cardiff
We appreciate you taking the time to share your experience! We are so glad to hear that our sales assistants were helpful to you.
Steak knife’s with bread knife
Steaks knives look and are great on the table. Need to remember not to put these in the dish washer though, the bead knife slices though bread with ease also cuts up meet in this case beef with little effort- in summary very pleased with the purchase
10 juin 2025
Réponse de ProCook - Cardiff
We're happy to hear that you are pleased with the steak knives' appearance and performance! Thank you for noting that they require hand washing and that the bread knife works well. We appreciate your feedback.
Réponse de ProCook - Cardiff
We appreciate you sharing that our staff was helpful and that you had a lovely experience! We are so glad to hear it.
Well presented store able to browse and…
Well presented store able to browse and good customer service
31 mai 2025
Réponse de ProCook - Cardiff
We appreciate your feedback! We're glad you found our store well-presented, easy to browse and that you received good customer service.
Great shop
Excellent shop, well stocked with some great deals. The staff were really efficient,friendly and very helpful.
26 mai 2025
Réponse de ProCook - Cardiff
We're delighted you enjoyed our well-stocked shop and found great deals. We're also pleased our efficient and friendly staff were so helpful. Thanks for your review!
Réponse de ProCook - Cardiff
We're so glad to hear you found our staff lovely, friendly, helpful, and informative! We appreciate your positive feedback.
Good experience The staff were really happy and…
The staff were really happy and helpful.
Felt relaxed browsing too.
Lovely shop
26 mai 2025
Réponse de ProCook - Cardiff
We're so happy to hear you felt relaxed browsing and that our staff were helpful! We're glad you enjoyed our shop. Thanks for your review!
Réponse de ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I bought knives
I bought knives . I was given a chopping board and potatoe to test them and offered advice on both how to sharpen and take care of them by the assistant good quality lovely knives
26 mai 2025
Réponse de ProCook - Cardiff
We're glad you enjoyed testing the knives and found the advice helpful. We appreciate your positive feedback on the quality of our knives.
Great VFM
Guided by the assistant to purchased the deal of three knifes for £9. Knives seems ideal for everyday use in the kitchen. All three come with a protective sheath on the blade to prevent accidental injury when selecting from drawer.
Great value for money.
23 mai 2025
Réponse de ProCook - Cardiff
We're happy to hear that you find the knives ideal for everyday kitchen use and appreciate the protective sheaths. We're glad you found them to be great value for money. Thanks for your positive feedback!
Excellent service
Personal, friendly advice and service from knowledgeable staff. A thank you to Carl Smith for finding exactly what we needed and his professional approach
22 mai 2025
Réponse de ProCook - Cardiff
We appreciate your kind review! We're delighted to hear that you received personal, friendly advice and service from our knowledgeable staff. We are glad that we could find exactly what you needed with a professional approach. Thank you for your positive feedback.
Réponse de ProCook - Cardiff
We appreciate your feedback! We're happy to hear our staff is helpful and informative.
Really great shopping experience
Really great shopping experience. I was mulling over whether to get some new baking tins and the member of staff came over to help. She let me talk it through, without pushing me into my decision, which I appreciated. I was also delighted to learn that there was money off them.
20 mai 2025
Réponse de ProCook - Cardiff
We're happy to hear that you had a great shopping experience! It's wonderful that the member of staff was helpful and supportive during your decision-making process. We appreciate your kind words and hope you enjoy your new baking tins.
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