Excellent service, the lady approached very politely and asked if we knew what we were looking for. I had seen some bits online and was wondering if they were in store… she found them and popped them... Voir plus
Établissement
Changer d'établissementUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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Lisez les avis des autres
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... Voir plus
L'entreprise a répondu
The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... Voir plus
L'entreprise a répondu
Your staff are always helpful but not pushing for a sale. I go in to browse and always end up spending. Quality goods at reasonable prices
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, Royaume-Uni
4,8
Excellent
488 avis
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Réponse de ProCook - Cardiff
We appreciate the positive feedback. We are so glad you enjoyed our excellent service and wide selection!
Réponse de ProCook - Cardiff
We appreciate your positive feedback. We are so happy to hear that our staff was approachable and friendly, and that you had great service.
Your staff member was so kind helpful…
Your staff member was so kind helpful and gave me great advice for my family member I was buying a Christmas present for . A great shopping experience
12 octobre 2025
Réponse de ProCook - Cardiff
We're so happy to hear that our staff member was so kind and helpful and gave you great advice for your Christmas present purchase. We appreciate your positive feedback!
Cafetière
Products are pretty good but I bought a cafetière and I am a little disappointed on the size , it said 3 cups, they must be very small cups if I had known I would have bought a larger one.
20 octobre 2025
Réponse de ProCook - Cardiff
We appreciate your feedback on our products. We're sorry the cafetière size wasn't what you expected. We will review the product description to ensure it's more accurate for future customers.
Réponse de ProCook - Cardiff
We appreciate your feedback and are happy that our staff was friendly and helpful during your visit with us.
Réponse de ProCook - Cardiff
We appreciate your positive feedback regarding our helpful staff and great product choices; we are so happy you enjoyed them!
Staff helpful and polite.Good range of…
Staff helpful and polite.Good range of products and well displayed and prices clear & visible
10 octobre 2025
Réponse de ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and polite and enjoyed our range of products.
Réponse de ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The lovely lady who served me was so…
The lovely lady who served me was so helpful and kind.
1 octobre 2025
Réponse de ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was helpful and kind.
Réponse de ProCook - Cardiff
We appreciate your positive feedback! We're so glad you think our product is of good quality and built well.
Well worth a visit.
Great customer service and wonderful products. Make a trip to ProCook in Cardiff whenever I’m in the area.
2 octobre 2025
Réponse de ProCook - Cardiff
We're happy to hear that you find our customer service great and enjoy our wonderful products. Thank you for making the trip to our Cardiff store!
Very helpful guy.
2 octobre 2025
Réponse de ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
First class quality as ever and staff…
First class quality as ever and staff member extremely helpful.0
30 septembre 2025
Réponse de ProCook - Cardiff
We appreciate your feedback! We're happy to hear you found first-class quality and that our staff member was extremely helpful to you.
Réponse de ProCook - Cardiff
We appreciate you letting us know our staff was friendly and helpful, and that we had good stock; it means a lot to our team.
Used same day as I’d bought item
Used same day as I’d bought item. Made a pasta bake. Daughter used knife to cut pasta bake into portions. Noticed there’s a big knife mark at bottom of tin and the black non stick surface is already peeling off. Surely using a knife to cut through a pasta bake should not cause this much damage.
30 septembre 2025
Réponse de ProCook - Cardiff
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Réponse de ProCook - Cardiff
We appreciate you letting us know about our assistant. We are so happy they were helpful and made your experience great.
Excellent service and advice
Excellent service and advice. Friendly staff. Very organised store made browsing a very lovely experience. High quality products for an excellent price. A very satisfied customer
24 septembre 2025
Great service
Great service and advise from the sales assistant. Good prices and very good quality products highly recommend
20 septembre 2025
Réponse de ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received great service and advice, and liked our prices and quality.
Excellent choice of products and very…
Excellent choice of products and very helpful staff
18 septembre 2025
Réponse de ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy you liked our excellent products and helpful staff.
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