The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... Voir plus
Établissement
Changer d'établissementUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... Voir plus
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... Voir plus
Good knowledgeable service but two items on display were not available and unable to be informed when they would be back in stock
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Royaume-Uni
4,8
Excellent
1 k avis
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Great service
Great service
The sales lady was very kind and very helpful with all our shopping .
We got a load of mugs and dinner sets and she packed it very well.
Glad to see a happy face.
5 juillet 2026
Réponse de ProCook - Cheshire
We're so pleased you received great service and found our team kind and helpful with your shopping. It's wonderful to hear your purchases were well-packed and that you enjoyed a happy experience!
Réponse de ProCook - Cheshire
We're so glad you enjoyed our selection, found our staff pleasant, and appreciated the value and trendy gadgets! Thank you for your kind words.
Very friendly staff and very helpful
28 juin 2026
Réponse de ProCook - Cheshire
We are so glad our team was helpful and friendly. We appreciate your kind words.
Excellent variety of high quality…
Excellent variety of high quality kitchen ware at reasonable prices. The sales assistant who served me was very helpful and knowledgeable about the items I was purchasing.
29 juin 2026
Réponse de ProCook - Cheshire
We're so pleased you found an excellent variety of high-quality kitchenware at reasonable prices. We're also glad our sales assistant was very helpful and knowledgeable!
Extremely good experience
Extremely good customer service and shop was easy to navigate
Thankyou
30 juin 2026
Réponse de ProCook - Cheshire
We're so happy to hear you had a positive experience with our customer service and found our shop easy to navigate. We truly appreciate your kind words!
Really helpful member of staff
Really helpful member of staff. Helped me find exactly what I was looking for. Thank you :)
30 juin 2026
Réponse de ProCook - Cheshire
We're so glad our staff was able to help you find exactly what you were looking for! Thank you for your kind feedback.
lovely shop assistant really helpful
30 juin 2026
Réponse de ProCook - Cheshire
We're so glad to hear that you had such a positive experience with one of our shop assistants. We always strive to be helpful!
Friendly and helpful staff
Friendly and helpful staff. There’s always so much to look at and I enjoy browsing. Staff very knowledgeable and cheerful.
25 juin 2026
Réponse de ProCook - Cheshire
We are delighted you enjoyed our service and product.
Staff…
One staff member was walking round putting vaseline on her lips with her fingers. I think she should do it somewhere where she can wash her hands!
The tills were a bit chaotic with paperwork which seemed more imprtant. The lady who served me was excellent.
21 juin 2026
Réponse de ProCook - Cheshire
We appreciate you sharing your observations. We are addressing the staff conduct and the till area's organization to improve our service. We're glad one of our team members provided excellent service.
A quality product
You can't beat a ProCook product. Always of high quality. For the quality I feel it's value for money, as the items last for years.
I'm always impressed with the customer service you receive.
21 juin 2026
Réponse de ProCook - Cheshire
We're so happy to hear you consistently find our products high quality and great value! It's wonderful that our items last for years and that you're always impressed with our customer service.
Good customer service
17 juin 2026
Excellent service in shop
Excellent service in shop. Knowledgable, pleasant , friendly and professional staff who served me.
I did research the item that I wanted and I was directed straight to it. Plus honoured blue light discount which is a bonus.
14 juin 2026
Réponse de ProCook - Cheshire
We're so pleased you received excellent service and found our staff knowledgeable and professional. We appreciate your kind words and are glad you found what you needed.
Great customer experience
Found exactly what I wanted. Staff member was helpful and had a lovely chat whilst I paid. She had a smile on her face and clearly is good at engaging and helping customers.
16 juin 2026
Perfect Service
We were greeted by friendly staff and given a professional level of service and assistance with our enquiry which led to our purchase.
We didn't catch the member of staff's name but she served us at the Cheshire Oaks store on Tuesday 16th June and our order number was O0753543993
16 juin 2026
Réponse de ProCook - Cheshire
We are so pleased to hear about your positive experience with our team at the Cheshire Oaks store. It's wonderful to know our staff provided professional service and assistance, leading to your purchase. We appreciate you sharing this feedback.
Very helpful and friendly assistant.
Very helpful and friendly assistant.. the shop is clean and bright .. I would certainly shop there again
16 juin 2026
The price is competitive and the staffs…
The price is competitive and the staffs are politely to serve customers.
15 juin 2026
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