The items we wanted on this visit were available, easy to find & well priced. The staff were friendly, knowledgeable & helpful. One staff member spent time with us showing us various kitchenware it... Voir plus
Établissement
Changer d'établissementUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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My daughter and I called in this evening to upgrade and invest in our cookware, and Rebecca was absolutely excellent! She took the time to explain the differences between the two sets of pan... Voir plus
L'entreprise a répondu
Visited outlet at Cheshire Oaks, while prices no different to website for what I bought, the two ladies there were so knowledgeable and helpful. Would highly recommend.
I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Royaume-Uni
4,8
Excellent
1 k avis
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Member of staff very helpful
Member of staff very helpful. Products very well displayed.
Overall got a feeling of quality.
20 août 2026
a professional and helpful experience
A professionally run, helpful experience
we had a helpful staff member in the procook shop who provided insightful guidance, suggestions, and did not oversell.
16 août 2026
Excellent price for stainless steel…
Excellent price for stainless steel steak knives and the staff were very helpful
18 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
There were no staff on the till
There were no staff on the till. I waited with my items for a couple of minutes and nobody came. In the end I had to go and ask a member of staff to come to the till so I could pay for my items.
18 août 2026
Réponse de ProCook - Cheshire
We sincerely apologize for the inconvenience you experienced due to the absence of staff at the till. We understand your frustration at having to wait and then seek assistance to complete your purchase.
Good quality products at reasonable…
Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experience which helped in the decision making about a chopping board, All round positive experience.
17 août 2026
Great shop!
Convenience of finding things in the shop. good choice of wares and quick checkout
13 août 2026
The staff was really helpful and…
The staff was really helpful and products and prices are great. I’ll definitely visit again.
17 août 2026
Staff very knowledgeable on producyd
13 août 2026
Réponse de ProCook - Cheshire
We're so glad to hear that our team was knowledgeable about our products during your visit. We truly appreciate your kind words!
Assistant was very helpful
Assistant was very helpful
Compared different cafetiere with me to help me make my choice
17 août 2026
Réponse de ProCook - Cheshire
We're so glad our assistant was helpful in comparing different cafetieres with you to help you make your choice. We appreciate your kind words!
Staff are knowledgeable and very helpful
17 août 2026
Réponse de ProCook - Cheshire
We are so glad to hear that our team was knowledgeable and very helpful during your visit. We truly appreciate your kind words!
Réponse de ProCook - Cheshire
We're so pleased to hear that you found exactly what you were looking for at a great price! Thank you for your kind words.
Bad customer service.
Bad customer service.
Recently went in to store to purchase all kitchenware for my first home. The lady serving us was rude to my mum when we were asking questions (the lady was only serving us as a family at the time & there were about 4 other people in the store), telling us she was extremely busy, kept rushing us to make decisions and kept losing things in the back. We had to wait whilst she checked the bags 3 times as she had "misplaced something". Kept raising her voice at my dad and partner when they were offering to help lift heavy bags off the floor or counters. We would have spent more money in the store but felt like we were being pushed out... She then had to make a separate transaction when her helpful colleague eventually found the item in the stockroom. Will not be stepping foot in this store if i see she is on shift unfortunately. Please provide more customer service training to some colleagues, I wish we had given the sale to the younger lady.
7 août 2026
Réponse de ProCook - Cheshire
We are truly sorry to hear about your negative experience in our store. We understand how frustrating it must have been to encounter such difficulties, especially when making significant purchases for your new home. We appreciate you bringing this to our attention and will address your feedback with our team to ensure a better experience for all our customers.
Réponse de ProCook - Cheshire
We're so pleased to hear that you love our product and the aesthetic of our shop! We truly appreciate your positive feedback.
Staff are always very helpful and…
Staff are always very helpful and knowledgeable about their products.
10 août 2026
Réponse de ProCook - Cheshire
We're so glad you found our staff helpful and knowledgeable about our products! Thank you for your wonderful feedback.
An excellent company
An excellent company. Staff are knowledgeable, friendly and helpful. I don't think I will go anywhere else now.
12 août 2026
Réponse de ProCook - Cheshire
We're so pleased to hear you had such an excellent experience with us! It's wonderful to know our staff were knowledgeable, friendly, and helpful. We look forward to seeing you again!
Réponse de ProCook - Cheshire
We are so glad to hear that you found our stock plentiful and our team helpful. We truly appreciate your kind words.
Réponse de ProCook - Cheshire
We're so glad you found our staff helpful and enjoyed the quality of our melamine, especially that you got it on sale! Thank you for your kind words.
Grater
Went and bought a few things and lots of choice , needed a grater and some storage boxes
5 août 2026
Réponse de ProCook - Cheshire
We're so happy to hear you found a great selection and exactly what you needed with us! Thank you for your kind words.
Réponse de ProCook - Cheshire
We're so glad to hear that our assistant provided excellent service during your visit. We truly appreciate your kind words!
Customer service was spot on the knifes …
Customer service was spot on the knifes I purchased were excellent.
3 août 2026
Réponse de ProCook - Cheshire
We're so glad you found our customer service spot on and that the knives you purchased were excellent! Thank you for your kind feedback.
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