ProCook - Cheshire Avis 

1 316
•
TrustScore 5 sur 5

4,8

Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The items we wanted on this visit were available, easy to find & well priced. The staff were friendly, knowledgeable & helpful. One staff member spent time with us showing us various kitchenware it... Voir plus

Noté 5 sur 5 étoiles

My daughter and I called in this evening to upgrade and invest in our cookware, and Rebecca was absolutely excellent! She took the time to explain the differences between the two sets of pan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Visited outlet at Cheshire Oaks, while prices no different to website for what I bought, the two ladies there were so knowledgeable and helpful. Would highly recommend.

Noté 5 sur 5 étoiles

I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de cuisine

Écrit par l'entreprise

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Écrit par l'entreprise

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Coordonnées de contact

  • Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
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Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,8

Tous les avis

(1 316)

25 412 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Staff…

One staff member was walking round putting vaseline on her lips with her fingers. I think she should do it somewhere where she can wash her hands!
The tills were a bit chaotic with paperwork which seemed more imprtant. The lady who served me was excellent.

21 juin 2026
Logo de ProCook - Cheshire

Réponse de ProCook - Cheshire

We appreciate you sharing your observations. We are addressing the staff conduct and the till area's organization to improve our service. We're glad one of our team members provided excellent service.

Noté 5 sur 5 étoiles

A quality product

You can't beat a ProCook product. Always of high quality. For the quality I feel it's value for money, as the items last for years.
I'm always impressed with the customer service you receive.

21 juin 2026
Logo de ProCook - Cheshire

Réponse de ProCook - Cheshire

We're so happy to hear you consistently find our products high quality and great value! It's wonderful that our items last for years and that you're always impressed with our customer service.

Noté 5 sur 5 étoiles

Excellent service in shop

Excellent service in shop. Knowledgable, pleasant , friendly and professional staff who served me.
I did research the item that I wanted and I was directed straight to it. Plus honoured blue light discount which is a bonus.

14 juin 2026
Logo de ProCook - Cheshire

Réponse de ProCook - Cheshire

We're so pleased you received excellent service and found our staff knowledgeable and professional. We appreciate your kind words and are glad you found what you needed.

Noté 5 sur 5 étoiles

Great customer experience

Found exactly what I wanted. Staff member was helpful and had a lovely chat whilst I paid. She had a smile on her face and clearly is good at engaging and helping customers.

16 juin 2026
Noté 5 sur 5 étoiles

Perfect Service


We were greeted by friendly staff and given a professional level of service and assistance with our enquiry which led to our purchase.

We didn't catch the member of staff's name but she served us at the Cheshire Oaks store on Tuesday 16th June and our order number was O0753543993

16 juin 2026
Logo de ProCook - Cheshire

Réponse de ProCook - Cheshire

We are so pleased to hear about your positive experience with our team at the Cheshire Oaks store. It's wonderful to know our staff provided professional service and assistance, leading to your purchase. We appreciate you sharing this feedback.

Noté 5 sur 5 étoiles

always visit but noticed they had moved…

always visit but noticed they had moved to a larger store, must bigger and better laid out, we found a table cloth on a display near the entrance and it was the perfect fit and colour for what we were looking for the staff very friendly as always.but as this was the first shop we went in we only bought a pair of training chopsticks with the plan to re visit later in the morning.

14 juin 2026
Logo de ProCook - Cheshire

Réponse de ProCook - Cheshire

We're delighted you enjoyed our new, larger store and found it well-laid out. It's wonderful to hear our staff were friendly and that you found the perfect tablecloth! Thank you for your positive feedback.

Noté 5 sur 5 étoiles

Service as it should be

My experience at Pro Cook at Cheshire Oaks was overwhelmingly positive. The lady that initially approached us was highly professional, very knowledgeable, friendly and not at all pushy. I would definitely recommend the store to others.

9 juin 2026
Logo de ProCook - Cheshire

Réponse de ProCook - Cheshire

We're so pleased you had an overwhelmingly positive experience at our store! We appreciate your kind words about our professional, knowledgeable, and friendly team. We're glad you would recommend us!

Noté 5 sur 5 étoiles

Very helpful staff

Staff were very helpful and went out of there way to help you

13 juin 2026
Logo de ProCook - Cheshire

Réponse de ProCook - Cheshire

We're so glad our team provided helpful and dedicated service. We appreciate your positive feedback.

Noté 5 sur 5 étoiles

Purchased salt and pepper mills from…

Purchased salt and pepper mills from Cheshire Oaks. After returning home to N.Wales noticed the plastic cap from under one was missing. Living so far from the nearest store we phoned the store in Cheshire Oaks and they very kindly mailed us a replacement. Couldn’t expect better service than that. All credit to the staff.

8 juin 2026
Logo de ProCook - Cheshire

Réponse de ProCook - Cheshire

We are so pleased to hear about your positive experience with our Cheshire Oaks team! It's wonderful to know we could assist you promptly and efficiently. We appreciate you sharing your kind words.

Noté 5 sur 5 étoiles

Happy wife, Happy life

I went in to buy cook's knife set for my wife's birthday. Whilst initially we were left alone to peruse I eventually required assistance. The assistant stopped what she was doing and carefully explained the various differences in the available knifes. Having chosen I was allowed to test the balance etc. Overall a great and successful shop, having got what I desired and also greater understanding of the product.

4 juin 2026

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