ProCook - Cheshire Avis 

1 270
TrustScore 5 sur 5

4,8

Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Genuinely staff were so helpful like offering their assistance and advice which is a small touch but makes you more appreciated in a way, service was great too.. they knew more about pans than me!

Noté 5 sur 5 étoiles

The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... Voir plus

Noté 5 sur 5 étoiles

Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... Voir plus

Noté 5 sur 5 étoiles

The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... Voir plus


À propos de l'entreprise

  1. Magasin de matériel de cuisine

Écrit par l'entreprise

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Écrit par l'entreprise

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Coordonnées de contact

  • Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
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3 étoiles
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1 étoile

Demande des avis aux clients

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4,8

Tous les avis

(1 270)

24 563 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The salesman understood what I needed…

The salesman understood what I needed and advised which pans met my needs.

23 avril 2026
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Réponse de ProCook - Cheshire

We're happy to hear that the salesperson met your needs and provided helpful advice. Thank you for sharing your positive experience with us!

Noté 5 sur 5 étoiles

Really helpful colleague in store…

Really helpful colleague in store knowledgeable and shared info I wasn’t aware of

20 avril 2026
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Réponse de ProCook - Cheshire

We're happy to hear that our colleague was so helpful and knowledgeable! We appreciate you sharing your positive experience with us. Thanks!

Noté 5 sur 5 étoiles

As we have come to expect from ProCook

As we have come to expect from ProCook. The pan was very well made and we have no doubt that it will last forever.
The sales lady was both helpful and knowledgably and the product was competitively priced.

24 avril 2026
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Réponse de ProCook - Cheshire

We're happy to hear you find our pans well-made and durable. It's great to know our sales staff was helpful and knowledgeable, and that our product was competitively priced.

Noté 5 sur 5 étoiles

Great saucepan

Great saucepan, just what I needed. Non stick is great, weight not too heavy but solid. Doesn't convex which my others used to do and really effected cooking. Very happy with it!

18 avril 2026
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Réponse de ProCook - Cheshire

We're happy to hear that the saucepan meets your needs! It's great the non-stick surface and weight are ideal, and that it cooks evenly. Thanks for your positive feedback!

Noté 3 sur 5 étoiles

I bought a magnetic knife block which…

I bought a magnetic knife block which was damaged on 2 of the corners and a knife set the knifes are brilliant just disappointed about the damage on the knife block as is is black and the damage has made it white

18 avril 2026
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Réponse de ProCook - Cheshire

We appreciate your feedback. We're sorry to hear the knife block arrived damaged. We'll look into this issue to ensure our products arrive in perfect condition. We're glad you like the knives!

Noté 3 sur 5 étoiles

False advertising

False advertising, goods signposted as on offer 3 items for ten pounds but at the till charged full price.

16 avril 2026
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Réponse de ProCook - Cheshire

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Noté 1 sur 5 étoiles

I was told the knife holder I bought…

I was told the knife holder I bought works with any knives. It doesn’t. We were not local from where we bought it from so need to travel someone to return it.

8 avril 2026
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Réponse de ProCook - Cheshire

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Noté 5 sur 5 étoiles

New pans

Great customer service very helpful and knowledgeable about all products gave us time to choose what we wanted

11 avril 2026
Noté 5 sur 5 étoiles

Lovey staff

Lovely staff. Very helpful and considerate, as well as being very knowledgeable about the products that I wanted to buy

13 avril 2026
Noté 5 sur 5 étoiles

The lady that served me was extremely…

The lady that served me was extremely knowledgeable on all products. I came away from store with a lovely new knife set which is a great investment, along with other items.. I am definitely planning on buying the Elite range of pans too.

12 avril 2026
Noté 5 sur 5 étoiles

Very pleasant lady at the counter

Very pleasant lady at the counter, store neatly set out

7 avril 2026
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Réponse de ProCook - Cheshire

We appreciate you sharing that you had a positive experience with our pleasant staff and well-organized store!

Noté 5 sur 5 étoiles

Great customer service amd…

Great customer service amd knowledgeable about the product I was buying.

10 avril 2026
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Réponse de ProCook - Cheshire

We appreciate you taking the time to leave us this wonderful review! We're so happy you were pleased with our customer service and product knowledge.

Noté 5 sur 5 étoiles

Staff in Cheshire Oaks store were…

Staff in Cheshire Oaks store were amazing, great experience both times ive been in. To early to review products longevity but theyre great so far.

6 avril 2026
Avis spontané
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Réponse de ProCook - Cheshire

We're happy to hear that you enjoyed such a great experience in our Cheshire Oaks store! We appreciate your positive comments regarding our staff and products. Thanks for your feedback.

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