Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement7 South Street, DT1 1BL Dorchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The shop assistant was extremely helpful and friendly and up beat late on a quiet bank holiday afternoon! Cheese knife set is excellent and great value
I like not being hassled. When I needed some advice the staff were very very helpful and really willing to help me decide on my purchase of lovely new cutlery. They opened the boxes allowing me to fe... Voir plus
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
7 South Street, DT1 1BL, Dorchester, Royaume-Uni
4,8
Excellent
736 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful staff and accommodating when collecting our purchase
Very helpful staff
11 novembre 2025
Réponse de ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Amazing customer service
I went to the Procook store in Dorchester, and the young lady in there was amazing.
She was very friendly and knowledgeable, and went out of her way to let me demo some knives and answer my many questions.
I went in for browse,but left happy with £170 worth of kitchen tools.
I will definitely be shopping there again.
10 novembre 2025
Réponse de ProCook - Dorchester
We're happy to hear that you had such a positive experience in our Dorchester store. We appreciate your kind words regarding our team member's knowledge and helpfulness. It's great to know you found what you needed and we look forward to seeing you again.
Helpful service
I needed to replace my old wok with a new one and the assistant helped me and I'm happy with my decision based on her knowledge ,
7 novembre 2025
Réponse de ProCook - Dorchester
We're happy to hear that our assistant's knowledge helped you choose a new wok! We appreciate you sharing your positive experience with us.
Brilliant
Brilliant
A fabulous shop
Staff knowledgable and really
Helpful.
As a visitor to Dorchester , I will definitely come back
Best cook shop around
4 novembre 2025
Réponse de ProCook - Dorchester
We're so happy to hear that you consider our shop fabulous and our staff knowledgeable and helpful. We appreciate your positive feedback and hope to see you again when you visit Dorchester!
I wanted to by a new wok
I wanted to by a new wok. The assistant was extremely helpful and talked me through the different products and I bought a new wok.
4 novembre 2025
Réponse de ProCook - Dorchester
We're glad you found our assistant helpful in choosing your new wok. It's great to know that you had a positive shopping experience with us. Thanks for your feedback.
A very good service with friendly staff. very…
The young lady who served me was very helpful and had a good knowledge of her stock.This is the second time I have been served by her and she is always approachable to go to for help.Well done.
7 novembre 2025
Réponse de ProCook - Dorchester
We're delighted to hear that the young lady who assisted you was very helpful and knowledgeable. We appreciate you mentioning her approachability and willingness to help. Thank you for your positive feedback!
Réponse de ProCook - Dorchester
We appreciate your positive feedback regarding our helpful staff and wide range of products; we are so happy you enjoyed them!
Réponse de ProCook - Dorchester
We regret the slow service. We'll look into how we can improve our service speed for everyone.
Finding precisely the type of product…
Finding precisely the type of product and design we were looking for - a humble sink tidy.
28 octobre 2025
Réponse de ProCook - Dorchester
We're happy to hear that you found the sink tidy you were looking for. Thank you for sharing your positive experience with our product and design!
Réponse de ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was quick, friendly, and knowledgeable.
Very helpful patient staff
25 octobre 2025
Réponse de ProCook - Dorchester
We appreciate you letting us know that our staff was patient and helpful. Thank you for your positive feedback!
Réponse de ProCook - Dorchester
We appreciate your positive feedback on our excellent products and service; we are so happy you are pleased!
A large shop with space to display
A large shop with space to display. Helpful staff and good location on the high street. Their own brand cookware is heavyweight and good quality that will endure and is backed by guarantee. Impressed by the value of their coffee machines.
22 octobre 2025
Réponse de ProCook - Dorchester
We're glad you appreciate our spacious shop, helpful staff, and convenient location. It's great to know you're impressed with the quality and value of our cookware and coffee machines. Thanks for your feedback!
Staff were very help full and friendly …
Staff were very help full and friendly great prices I would recommend this place to everyone
18 octobre 2025
Réponse de ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and friendly and our prices great.
Very helpful shop assistant
The shop assistant was so knowledgeable about the products she sold. We asked about a coffee machine and she was so helpful.
21 octobre 2025
Réponse de ProCook - Dorchester
We're so glad to hear that our shop assistant was knowledgeable and helpful when you inquired about a coffee machine. We appreciate you sharing your experience!
Réponse de ProCook - Dorchester
We appreciate you letting us know about our good selection and friendly, helpful staff; it means a lot to our team.
Good service
13 octobre 2025
Réponse de ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very pleasant staff.
Very pleasant staff.
Very helpful.
Left with what I went in for,
Even if it’s a bit early, shopping for Christmas presents.
15 octobre 2025
Réponse de ProCook - Dorchester
We're happy to hear that our staff was helpful and pleasant! We appreciate you starting your Christmas shopping with us and thank you for your positive feedback.
Shop in Dorchester open on a Sunday
Shop in Dorchester open on a Sunday. Great selection of products, in my case frying pans at a range of prices.
12 octobre 2025
Réponse de ProCook - Dorchester
We're happy to hear that you found our Dorchester shop open on Sunday with a great selection of frying pans. Thank you for your positive feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.